雞尾酒酒吧、池景、天天營業

亞利桑那巴的摩爾,A 華爾道夫渡假村的評價

5 out of 5
亞利桑那巴的摩爾,A 華爾道夫渡假村
2400 E Missouri Avenue, Phoenix, AZ

評價

8.8

優異

10 分評分,優異;1001 則評價中有 648 則" "
8 分評分,不錯;1001 則評價中有 196 則" "
6 分評分,一般;1001 則評價中有 88 則" "
4 分評分,欠佳;1001 則評價中有 43 則" "
2 分評分,很差;1001 則評價中有 26 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

Sarah Denise

多人同遊
不滿:整潔度和住宿狀況
We had bugs flying in our room, especially the bathroom
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月20日的回應
Dear Sarah,Guest satisfaction is important to us, so we're happy to see some aspects of your stay were pleasant. However, we apologize for the concern you encountered in your room, and we'll pass your comments along to the appropriate staff members so this is promptly addressed. Should you be in the area again, we hope to have the opportunity to provide you with a better stay.The Arizona Biltmore Team

10/10 優異

Julie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Liked everything at property and it’s close to off property activities!
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月14日的回應
Dear Julie,Thank you for your positive feedback! We're thrilled to hear that you enjoyed everything our property has to offer and the convenience of nearby activities. We look forward to welcoming you back soon for another enjoyable experience!The Arizona Biltmore Team

10/10 優異

Isabella

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Jared

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月14日的回應
Dear Jared,Thank you for your review and for giving us a perfect rating. It was truly a pleasure having you here, and we hope you return soon!The Arizona Biltmore Team

8/10 不錯

Joe

讚好:整潔度和職員與服務
於 2024 年 5 月住了 1 晚

10/10 優異

Cindi

讚好:整潔度、職員與服務和住宿狀況
Beautiful place! Friendly service.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月3日的回應
Dear Cindi,Thank you for taking the time to provide your review! We are delighted to hear that you had an amazing stay at our historic establishment. Our team takes great pride in providing friendly and accommodating service and will be thrilled to hear your gracious words. We look forward to your next retreat with us.The Arizona Biltmore Team

10/10 優異

DeAnne

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service, everyone was so helpful and kind.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月3日的回應
Dear DeAnne,Thank you for choosing Arizona Biltmore and for sharing your lovely five-star review. Our team takes great pride in ensuring our guests have all they need for an amazing, memorable visit, so we are delighted to know they were a highlight of your visit. We look forward to welcoming you back for many more memorable experiences.The Arizona Biltmore Team

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚

4/10 欠佳

Gillian

多人同遊
讚好:職員與服務
不滿:整潔度
Check in staff were great, but the room wasn’t as expected. We have contacted housekeeping services and hope things will improve.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日的回應
Dear Gillian,Thank you for recognizing our exceptional check-in team. However, we're disappointed that your room didn't meet expectations. Your comfort is important to us, and we appreciate your patience as we work to improve your experience. We hope to exceed your expectations during the remainder of your visit.The Arizona Biltmore Team

10/10 優異

Benjamin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is perfect. Multiple pools, everything maintained to the highest degree. Staff are amazing. Will go again
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月23日的回應
Dear Benjamin,Thank you for your compliments on our beautiful property and pool. We're glad you felt welcome while you were here, and we look forward to hosting you again at Arizona Biltmore, A Waldorf Astoria Resort!The Arizona Biltmore Team

10/10 優異

Stephen (Arlington Heights)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Stephen,We're grateful for your kind words about our historic property. Your appreciation means a lot to us, and we're thrilled to hear you enjoyed your stay. We can't wait to welcome you back for another visit to our iconic resort.The Arizona Biltmore Team

10/10 優異

Patrice

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I'm definitely coming back!
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月14日的回應
Dear Patrice,It's lovely to hear of your satisfaction. Our team eagerly looks forward to welcoming you back for another great stay. The Arizona Biltmore Team

10/10 優異

Colleen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The pools, the Spire Bar, the gym, the spa was absolutely amazing! I can’t wait to go back!
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月14日的回應
Dear Colleen,We're so happy to know that you enjoyed everything about your time with us, including our amazing amenities! Thank you for the perfect rating and we hope to welcome you back to Arizona Biltmore, A Waldorf Astoria Resort in the future.The Arizona Biltmore Team

10/10 優異

Daniel

於 2024 年 3 月住了 5 晚

10/10 優異

Juan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Fatmah

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great relaxing weekend. Dining options are a bit limited (all the different bars serve the same food) and overpriced
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日的回應
Dear Fatmah,Thank you so much for choosing to stay with us at Arizona Biltmore, A Waldorf Astoria Resort. We're thrilled to read you were able to enjoy a relaxing getaway with us. However, we offer our sincere apologies if we fell short of expectations with our dining options. Your comments have been noted and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.The Arizona Biltmore Team

10/10 優異

Eric

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s very nice. We love it. Clean and beautiful!
於 2024 年 3 月住了 1 晚

10/10 優異

susan

讚好:整潔度、職員與服務和住宿狀況
Beautiful grounds
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月8日的回應
Dear Susan,Thank you so much for choosing to stay with us at Arizona Biltmore, A Waldorf Astoria Resort. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed our beautiful property. The pleasure was all ours, and we hope to welcome you back in the future.The Arizona Biltmore Team

10/10 優異

Sherri (West Grove)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The amazing Arizona Biltmore does not disappoint. Love this place so much. Even more with the recent refresh. Glorious, fabulous, well worth every single penny!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Sherri,Thank you for your compliments on our updated property! We're glad you enjoyed your visit, and we look forward to seeing you again at Arizona Biltmore, A Waldorf Astoria Resort.The Arizona Biltmore Team

6/10 一般

Thomas

Room was old with few electrical outlets and elevators in the building needed an update.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月30日的回應
Dear Thomas,We're sorry to hear that you didn't have a good time with us. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you. The Arizona Biltmore Team

10/10 優異

Amy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful
於 2024 年 1 月住了 3 晚
General Manager 於 2024年3月28日的回應
Dear Amy,It was a pleasure having you stay with us during your recent visit. Based on your rating, it appears you had a great overall experience, and we're glad you enjoyed your stay at Arizona Biltmore, A Waldorf Astoria Resort. We hope to have a chance to see you again in the future!The Arizona Biltmore Team

10/10 優異

Eugenie (Erie)

家人同遊
讚好:整潔度、設施服務和住宿狀況
All good.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月15日的回應
Dear Eugenie,Thank you for your review and for giving us a perfect rating. We're pleased you thoroughly enjoyed your recent stay, and we hope to welcome you back soon. The Arizona Biltmore Team

10/10 優異

Lianne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
Very n8ce property
於 2024 年 2 月住了 5 晚
General Manager 於 2024年3月7日的回應
Dear James.It's great to hear that you enjoyed our lovely property, and we trust you had the comfortable, welcoming experience we are known for. Please return soon for another positive visit.The Arizona Biltmore Team

10/10 優異

Will (Windsor Heights)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall excellent experience. Beautiful property--grounds and buildings both. Friendly service. Relaxing atmosphere. Fantastic food options. Kids loved the paradise pool and slides. Room showed age a bit, but was comfortable and quiet. Highly recommend.
於 2024 年 2 月住了 5 晚
General Manager 於 2024年3月1日的回應
Dear Will,Your recommendation is a terrific compliment to receive! It's delightful that so many aspects of your time with us impressed you, including our aesthetic appeal, superb hospitality, and outstanding amenities. The next time you and your family need a peaceful getaway, we hope you'll revisit us at Arizona Biltmore, A Waldorf Astoria Resort for another five-star stay!The Arizona Biltmore Team

10/10 優異

Jeanell

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was always pleasant and wonderfully helpful. The different pools offered seclusion, adult only, family, or quiet beauty. The rooms were spacious and clean. The spa and its area were restful and beautiful. Our stay there was relaxing and exactly what we needed.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月1日的回應
Dear Jeanell,Every stay at Arizona Biltmore, A Waldorf Astoria Resort should be relaxing and unforgettable, and we are so glad this was your experience! Thank you for spotlighting our welcoming team, refreshing amenities, and clean, comfortable rooms. It would be an honor to welcome you back anytime your travels bring you our way!The Arizona Biltmore Team

6/10 一般

Shannon

讚好:整潔度
不滿:客房舒適度
Been there, won’t return unfortunately.
Very uncomfortable beds, pillows and noisy rooms… unable to adjust air past 68 and the room was stuffy. The lack of menu options and overpriced mediocre food was disappointing. Very pet friendly and the cocktails were good. The outdoor bar area had the best service. Historic hotel worth a visit but I won’t stay here again.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月21日的回應
Dear Shannon,Thank you for staying with us and taking the time to share your thoughts. We're glad our pet-friendly accommodations and excellent bar service impressed you. However, we apologize for any concerns about noise and any issues with the beds and room temperature. Your feedback helps us ensure a more comfortable visit in the future, and we hope you'll consider coming back to see us.The Arizona Biltmore Team

8/10 不錯

ELIZABETE (SACRAMENTO)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I don’t believe this is a 5 star property. It is a 4 star at the most. My room could have used a refreshment in the decor. It is overpriced for the quality of the property and service. It is a good location in a nicer area of Phoenix.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月22日的回應
Dear Elizabete,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared with our team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. The Arizona Biltmore Team

8/10 不錯

Kimberly

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The propane was out in the fire pit. Outlet didnt work for the coffee pot. Renatas restaurant food was spectacular and service was excellent.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月16日的回應
Dear Kimberly,Thank you so much for the high rating and we're happy to know that you had a good time with us overall. We greatly appreciate you highlighting our tasty food and attentive service. Your comments about our amenities will be discussed internally and we'll make improvements where necessary. Please consider joining us again in the future. The Arizona Biltmore Team

10/10 優異

Alexess (Avon)

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My family really enjoyed our stay at the Biltmore. Love the Frank Lloyd Wright / Art Deco style. Service & restaurants were fantastic. Paradise pool was perfect for us. Will stay here again.
於 2024 年 2 月住了 5 晚
General Manager 於 2024年2月16日的回應
Dear Alexess,Thank you so much for the five-star rating. We're so happy to know that our team's attentive service and our wonderful atmosphere left a positive impression on you during your visit. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay. The Arizona Biltmore Team

6/10 一般

FRANK

讚好:整潔度
不滿:住宿狀況
For a high end resort, the rooms were a disappointment. Highly overpriced.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月11日的回應
Dear Frank,Thank you for staying with us at our historic resort and for your feedback. We are disappointed you did not find value in your stay and had issues with our accommodations. If you ever need assistance or have questions during a visit, please always reach out to one of our helpful team members. We are always here to do everything possible to make your stay more enjoyable. It was a pleasure having you as a guest, and we hope you will consider staying with us again soon.The Arizona Biltmore Team

4/10 欠佳

Theodore

於 2024 年 2 月住了 2 晚

4/10 欠佳

Jaclyn (Lapeer)

多人同遊
讚好:住宿狀況
不滿:職員與服務
The property itself was beautiful and very large, which was nice. The food was mediocre but the staff was the biggest problem. The housekeeping service just didn't come to the room one of the days during our stay, and when we called to ask if they could come since it was already 4pm and we needed towels, we were told it was after hours. The cabana was the worst experience I've ever head, the server was very inattentive and our tv/safe did not work (the tv in the room didn't work either). I did share this feedback with the team directly and they applied a credit which was nice, but overall the service really made a poor experience. The citrus club was amazing and the staff there went above and beyond - highly recommend that as part of your stay!
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月7日的回應
Dear Jaclyn,Thank you for sharing your feedback with us. We're delighted you found our property beautiful and appreciate your recommendation of the Citrus Club. However, we're disappointed to learn about the issues you encountered during your stay, especially with the food and service. We apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure we improve in these areas. We hope you'll consider giving us another chance to provide you with a more satisfying experience.The Arizona Biltmore Team

10/10 優異

Robert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

CLINT

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Sarah

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful & clean resort with friendly staff!
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月14日的回應
Dear Sarah.There's no doubt that you will always experience beautiful, clean accommodations to relax in, especially due to our unique architecture designed by no other than the McArthur Brothers. Thank you so much for the perfect rating. Our hospitable staff can't wait to welcome you back to Arizona Biltmore, A Waldorf Astoria Resort.The Arizona Biltmore Team

10/10 優異

Katherine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing Stay
The hotel was lovely. It was nice quiet space. The room and hotel was beautful and clean. I felt very relaxed during the visit. It was a nice break to stay here. The staff was friendly and helpful.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月10日的回應
Dear Katherine,Thank you for choosing Arizona Biltmore, A Waldorf Astoria Resort. Our team is delighted you received excellent service from our friendly team, enjoyed our beautiful property, and had a relaxing time with us. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you for another memorable visit the next time you are in the area.The Arizona Biltmore Team

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

TANU (Arlington Heights)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚

10/10 優異

Timothy

讚好:整潔度、職員與服務和住宿狀況
An all around 5 star experience. This place was outstanding on all levels: rooms, grounds, staff, dining, pool areas, bars!
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月10日的回應
Dear Timothy,It was a pleasure to welcome you to Arizona Biltmore, A Waldorf Astoria Resort! Your compliments humble us, and we will surely share them with our staff. Thank you for choosing our resort, and we hope to welcome you back again soon!The Arizona Biltmore Team

10/10 優異

Zeeshan

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay; the staff was great, and the place was super clean including pools.
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月10日的回應
Dear Zeeshan,We are thrilled to hear that you had a wonderful stay with us and that our team was exceptional in providing you with outstanding service. We are also glad you found our property well-kept, including our pools. Your positive feedback means a lot to us, and we appreciate you choosing us for your stay. We look forward to providing you with another amazing experience in the future. The Arizona Biltmore Team

8/10 不錯

Jeffrey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The service and friendliness / helpfulness of the staff was excellent and very professional. The facilities and architecture - of course - are legendary and very beautiful. Very clean and well maintained too. Prices for everything from drinks to snack bar fair was very high. There was “sticker shock” at the presentation of every menu. It will need a stiff drink before examining the final itemized receipt. I think you could send a kid to an Ivy League college for a semester for what two weeks at this place cost! But we had a nice time.
於 2023 年 12 月住了 6 晚
General Manager 於 2024年1月9日的回應
Dear Jeffrey,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our attention to cleanliness and beautiful property added to your experience. However, we apologize for any distress about our food and beverage prices. We work hard to keep them competitive and provide our guests with great value. Should you be in the area again, please come back to see us.The Arizona Biltmore Team

10/10 優異

Karen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Resort was close to downtown but relaxing no quiet . Walking path right outside was amazing.
於 2023 年 12 月住了 6 晚
General Manager 於 2024年2月1日的回應
Dear Karen,Thank you for choosing Arizona Biltmore, A Waldorf Astoria Resort! We're glad you had a relaxing visit and enjoyed exploring the walking path. Please come see us again the next time you're in the area.The Arizona Biltmore Team

10/10 優異

Kermit

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚

6/10 一般

Geri

家人同遊
讚好:整潔度、設施服務和住宿狀況
Lovely property but really overpriced.
於 2023 年 12 月住了 3 晚
General Manager 於 2023年12月28日的回應
Thank you for sharing your experience. We're delighted to hear that you found our hotel very nice. We strive to provide a comfortable and welcoming experience, and it's great to know that we met your expectations. Your feedback about our pricing is important, and we will consider your concerns to ensure improvements in the future. We hope to welcome you back soon!The Arizona Biltmore Team

10/10 優異

Michelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good place for peaceful stays
It was peaceful. Room service prompt. And the food was good! Balcony was helpful for me and my pet.
於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月28日的回應
Dear Michelle,It was our pleasure to ensure you had a welcoming, comfortable visit, so thank you for taking a moment to share your positive experience. Knowing you enjoyed our friendly, attentive service, delicious food selections, and peaceful atmosphere makes our day. We look forward to welcoming you back for another relaxing time.The Arizona Biltmore Team

2/10 很差

Samusha

於 2023 年 9 月住了 3 晚

2/10 很差

Noah

於 2023 年 12 月住了 1 晚

10/10 優異

michael

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚