We stayed at Adeline Luxury Living in Downtown Phoenix. The building and rooms are modern and comfortable, but beyond the physical property I would not stay again due to the Cozy Suites attachment and involvement.
My reservation was through "Cozy Suites" — an entirely automated system with zero human contact. This caused multiple problems; once Adeline building staff learned we were Cozy Suites guests, they largely ignored us.
Parking is valet-only. The valet offered a cash deal for half-price parking despite a "credit card only" sign. Booking shows EV chargers are on-site (important because our rental was EV-only), yet the valet claimed there were none. After messages to Cozy Suites were ignored, we walked underground and found Level 2 AC chargers on P1 with a strict 4-hour limit—far too short for a 9–11 hour charge. No DC fast chargers exist nearby.
We received three Butterfly keypad codes that rarely worked. After repeated failures, the valet gave us a master code, but after 10pm even that failed and we had to wait for other guests or residents to let us in. Messages to Cozy Suites about the chargers and keypads went unanswered or received only automated replies.
The pool area has shattered glass replaced by plywood, warped gates to the games room, and pool cues without tips. The building is showing wear that is not being addressed.
Overall 2 stars—location and relatively new construction are the only positives. I will not book another Cozy Suites property.