4/10 很差
Bryan，Calgary
2025 年 12 月 30 日
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The dining / bar staff were great especially the staff my first night on the 24th. The burger was delicious. The single most disappointing issue was that the pool was closed my entire stay! I booked it for this very reason! It’s winter and it’s warm in Phoenix. I came from -25 weather, it found it unprofessional that I wasn't even notified by email a few days before. I stayed from December 24th to 29th and my room was only refreshed once (the first 2 days 24th & 25th I put the Dnd sign up). Yesterday, Dec 28th I got a knock with a loud voice “room service?!” from the cleaning manager (waking me up) at 9:15am asking if I wanted room service, I said “yes please, give me a little bit”. I was out by 10am… checked in around noon, they haven’t touched my room no problem. I gave some hints by leaving a garbage bag outside. Came back at 2pm, garbage bag gone but my room still hadn’t been touched - I left another bag of garbage outside and went back in the lobby. I wanted to be back in my room so at 4pm I went back up - garbage bag was gone again, room untouched. The maid was next door but I couldn't wait any longer so I went in and put the DND sign out. The gym was fantastic, there’s no room service for ppl who care about this. The top golf suite was fantastic.
Bryan
2025 年 12 月入住 5 晚
