Phoenix Phoenix Premium Outlets Hotels

"The property feels like it is in the middle of nowhere. My room reeked of perfumey cleaner. Had trouble with the bathroom sink, got locked out unexpectedly. Not enough receptionists. Crummy soap and toiletries. Ran out of tissues immediately. Breakfast was good, parking good. Very quiet."

"Excellent amenities, staff was very helpful and friendly, breakfast was excellent "

"I didn’t stay, room had dirty sheets, smelled bad, tried another room it was worse. I wouldn’t let my dog stay. Asked for refund said I have to get it from you."

"Clean room. Problem with room lighting dimming when ac compressor kicks in or clothes iron switched on. Towels were stained but not smelly. They were cleaned but the stains did not come out. Some towels had holes in them. Breakfast was always the same, burger patties and scrambled eggs. Waffle machine available. Some yoghurt fruits bread etc"

"Room was clean but sheets were dingy and furniture chipped and weird smell but I mean it was good enough for one night. "

"My complaint is centered around the fact that this property is listed as nonsmoking yet it is saturated with the smell of smoke, to a point we could not stay. I know I booked a nonrefundable stay but I would hope since we could not stay as my daughter has asthma and a 3 month old baby that a refund would be offered considering the circumstance. "

"The room had lots of chips out of the wall in my room, along with sheets on my bed were on inside out and the wrong size as they kept coming undone. The fridge did not work and there was waffle syrup smeared all over the window. The worst part was when I sat down on the bed and it squished down to the box spring!!! Definitely not worth the money!!!"

"Front desk was a little rude, not very welcoming. The rooms are okay, our bathroom felt dirty, shower had orange gunk stains inside, the floors did not feel clean. I would not sit on the couches, our couch in our room looked gross and greasy and white stains on it, i didnt want to put any of my belonging on it. Fridge was hidden in a cabinet, which we didnt notice til our 2nd night. Besides that, the hotel was in a great location, everything was near, the beds were comfortable. "

"Filthy carpet, walls. Broken furniture. Paper thin walls - you can hear every peep from the sides, above and below. Staff was very nice though. "