Centara Phu Quoc Island hotels

"I would give a 4.5* if I could - overall we loved our stay here, the resort has excellent facilities for families - we loved the water park (adults included) and the games/arcade room which was perfect to end the night or escape the sun! Couple of things that docked points - depending on where your villa is, you have to order a buggy to pick you up. Sometimes it’s quick, sometimes you’re waiting up to 7-10mins - that was a tad frustrating esp with a toddler. Also the accessibility around the pool to restaurant / bathroom is only one bridge over the pool, so if you’re on the other side it’s quite a walk - they should have QR codes or staff at different check points to order from. The main room and second room are on opposite ends of the villa, so not ideal if you have young kids, our toddler ended up sleeping in our room and the kitchen space is also separate which isn’t ideal - so layout is a bit off but not a deal breaker! Otherwise the rooms were great! Loved having the private pool too! "

"Room was clean ,good sea view breakfast was amazing plenty of choices "

"The staff was friendly "

"The Hotel actually very nice and beautiful. They used to have the Hotel free bus to take their customers to central, but not anymore The food is very descent but not all that. "

"I paid a premium for a beach-view room but was assigned a pool-view one instead. When I raised the issue, staff dismissed it, noting only a partial beach glimpse was visible by leaning over—far short of expectations.Upon check-in, the air conditioning was non-functional. Curtains didn’t work, scale was non functional. Had to call numerous time to get one thing complete.Pool staff displayed consistent rudeness, appearing disengaged and jaded. Customer service overall was underwhelming, with restrictive policies on pool towels and buffet was below average. The complimentary shuttle operated without organization, resulting in chaotic conditions unsuitable for families with young children—we ceased using it immediately. Entertainment continued until 10 p.m. right front of pool, so couldn’t get the kids to bed early.These issues collectively undermined our stay and raise concerns about leadership and operational standards. Grandworld is a big fail with low quality foods and predatory price gouging. Pay for 5 star and get 2 star treatment. It’s one and done for us."

"Everything inJw marrio"

"The propperty is great with wonderful amenities and well maintained facilities. The biggest drawback is the attitude of the front desk staff. They were not helpful and bordering on rude. They were not very competent with English and did not seem interested in helping. This impacted the overall experience."

"Yes, my room has a view on the ocean"

"Rooms with sea view are awesome"