If I could give no stars, I would. We arrived at the hotel and took the elevator after checking in. Upon exiting the elevator, the carpet was filthy. It looked like the carpet had never been vacuumed before. Somebody in another review mentioned that it looked like a trap house and I can wholeheartedly agree. When we opened the door to our room, the floors were the same. Dirty, looked like the carpet hadn’t been vacuumed in years. There was hair left in the shower floor as well as the sink. The furniture had streaks and stains on it. I can deal with old and outdated, but I can’t deal with filth. I have multiple pictures to prove it as well. We decided to leave as soon as we arrived. The lady at the front desk was kind, but told us we had to speak to her supervisor if we wanted to receive our money back. We waited to speak to him in the lobby. He bolts past us, trying to ignore us as I attempt to get his attention. Before storming out the door he informs me that if I want a refund that I need to contact Expedia, so I did just that. Now, Expedia emails me a few days later stating that they tried to reach out to Hotel Pigeon Forge multiple times to “obtain approval from the property manager to waive the refund.” Unfortunately, I’m out over $350 on a hotel room that we never used. If you’re in the Pigeon Forge area, I would steer clear of this place. It’s disgusting, property management is rude and uncaring, and they will con you out of your money.