Planoles Hotel with Pool

"Awful. I stayed at Apart-Hôtel Le Pic de l’Ours and had a very frustrating experience. The hotel advertises WiFi, but in reality it only works in a small part of the building. As I was there for work, this made my stay unworkable. I contacted reception to explain I needed to leave early, but received no response. When I finally spoke to someone (reception is rarely staffed), a refund was refused despite the misleading information. The accommodation itself felt tired, with noticeable noise from other rooms — more like student halls of residence than an apartment complex. Overall, not as advertised and not suitable if you need reliable internet."

"The hotel and location was excellent, my only concern was the price of the breakfast was expensive in comparison to what you can get a 5-10 walk to the square. The cost to use the spa i thought was also excessive 15 euro an hour per person and each time i checked it was empty."

"We were surprised that the sheets and pillows were provided separately and we had to put them on ourselves. The pillows were low quality and flat. The location is convenient though not walkable to a lift. The pool closes at 19:00 so don’t expect to go after dinner. "

"The staff are excellent, professional kind welcoming. The "

"Hotel in dire need of an update. Staff varied from rude to nice."

"Staff accommodated our wishes , the hotel offered very nice dinner (70 euros for two people) , good location "