Bernalda Plebescito Plaza Hotels

"The location of the hotel could not be better. We were walking distance to the Piazza and the cathedral and some wonderful restaurants. There were views in every direction. There was a staircase right in front of the hotel that took us up to a spectacular spot. The breakfast were lovely at the staff who waited on us were just as delicious.I cannot say enough good things about the staff, from the front desk, reception area to the porters to the weight staff in the breakfast room everyone was simply dolcissimi! They were friendly, kind and helpful. I recommend a stay at this hotel if you are stopping in Matera, whether it be one night or a week you won’t regret it!"

"The closest parking garage was blocks away. In fact, you couldn’t get to this hotel by car. Definitely not for people with mobility issues like me. It would have been helpful if the staff gave clearer instructions and if they provided a phone number for taxi services for arriving guests.to at least get them close to the hotel."

"Great location, not too far from Matera Centrale and the piazza is just round the corner. The room is clean, with coffee and tea provided. The breakfast spread is excellent, especially the pastries. "

"Matera was absolutely breathtaking! The room was small but you can appreciate the history in which you are staying. Would have liked to use the pool but it cost extra and you need a reservation to use it. Breakfast was great! "

"I cannot say enough about how perfect our stay was at Pianelle! Starting off with Saverio, the manager who was so helpful and kind, ensuring us that all of our needs were met. Then there is the super kind staff that also went out of their way to be friendly and efficient. Our cave room was beyond beautiful, tastefully decorated, one of the best showers we've had on this 2 week trip - everything was perfect!!"

"We enjoyed everything about the hotel; friendly staff, convenient location, clean n big room except for 2 things : - the toilet is not enclosed ie it has no door. My husband and I had to take turn to leave the room when we want to use it. - the hotel did a fantastic job to notify us about options of parking. It was quite a task to drag our luggage up and down from the car park to the hotel along the cobblestone road. The hotel could have offered portal service to their guests especially for elderly guests"

"The hotel is incredible and the staff is as well. We absolutely loved our stay. It was truly a unique experience. However, guests should know that because the hotel is literally incorporated into the caves, it can be physically demanding climbing all the stone stairs. People with mobility issues will definitely struggle at this hotel"

"If you’re looking for the cave experience this place is great, the room was very nice all renovated and very comfortable. A lot of steps but that’s Matera and close to dinning and shopping. The staff is great very accommodating and helpful with helping us navigate the area. Morning Breakfast was very nice as well. I would definitely recommend this place and would stay there again if we come back."

"Will not work with customers or try to accommodate "