普卢和儿子, Chargé, 安德爾-羅亞爾, 法國必遊景點

Two things I want the hotel to improve 1. When I contacted the hotel for a pickup shuttle bus, the staff did not say I needed to book through an app or pay. When I arrived at the pick-up spot, the driver told me that my name was not on the reservation. But he was very kind to let me take the shuttle and pay at the hotel. Clear instructions must be provided to the customer, especially since the contact was via message! 2. I received a phone call from the front desk at 11:30 pm when I was asleep, because I had to catch a very early flight in the morning. The staff asked whether I had seen a bag that did not belong to me. It was a very strange question, and he said that the previous customer had lost a bag. I clarified that the cleaning staff did not see anything in my room before I checked in. I felt very uneasy, and this phone call disrupted my sleep. This was really poor handling by the front desk staff in this matter, and a bad experience for me! The staff should not call a customer late at night with this weird reason.

The location is perfect, walking distance from several stations and the airport Roissy Bus stop. The room is modern and clean and tidy. The amenities are of high quality. The staff are genuinely helpful and friendly. The only downside is that there were some construction work going on at the hotel and totally blocking all the view of the room and occasionally there were workers right outside our windows. We basically kept our curtains closed during our entire stay.