Poolville Holiday Rentals

"The room smelled terrible, which may have been carpet(pet stays?), because the bathroom and the hall did not smell bad. I told the manager in check out and she was friendly."

"Air conditioner worked well, parking felt safe , easily accessible to room. I have stayed here many times and have never been disappointed. Plenty of restaurants within walking distance. Bed and pillows are very comfortable. Rooms are always clean. This stay was in room 111 and the bed and pillows were amazing! Wanted to take them home. I'll be asking for that room every time from now on. Easy off and on to I20 "

"We reserved for 2 nights. First night was a large roach. We reported in the morning and they said they would have it cleaned upon return that evening. We returned same evening, roach remained along with more. They scattered across the dresser. We reported. They stated they informed housekeeping and she signed off. They offered to change our room and we changed. In the 2nd room were tweezers, wet wash cloths "

"Room was excellent. Indoor pool. Check in was a breeze. "

"Parking was great, location was great, for the money... a fine place to stay"

"The breakfast was really good, the biscuits and gravy was very tasty. Everything was very good !!! "

"Front staff are so helpful. Love staying there. Every room has kitchen and living room. The lobby is big and comfortable to kill time or have conversation with family and friends. Love the shops."

"✅"

"We recently stayed at a Best Western in Decatur, and unfortunately the experience was disappointing from start to finish. From the moment we checked in at 10 PM, the front desk clerk made us feel like we were an inconvenience. She had a sarcastic, dismissive attitude instead of being welcoming. The room itself was in decent shape, but when we took a shower, the tub would not drain properly. We reported it to the front desk and were told that “all the tubs are designed that way,” which didn’t make much sense. The biggest issue was breakfast. The hotel advertises breakfast from 6–10 AM, but when we went down at 8 AM, nothing was available—not even coffee. The manager on duty said everything was down. While things happen and we understand that, we were told it would be resolved the next day. The following morning, the same issue occurred. At 6 AM, nothing was ready, and by 6:45 we were told there would be no breakfast again. The only option offered was coffee they had purchased from Circle K across the street. To top it off, when we checked out, there was no one at the front desk for over 30 minutes, so we ended up leaving our key cards on the counter and leaving. Overall, between the poor service, lack of basic amenities, and unfulfilled promises, this stay fell well below expectations."