池畔酒吧

关于曼特拉海港酒店的点评

4 out of 5
曼特拉海港酒店
76 Davidson Street, Port Douglas, QLD

点评

8.0

很好

10 分 - 超赞。237 条好评,共有 762 条点评" "
8 分 - 还可以。325 条好评,共有 762 条点评" "
6 分 - 一般。123 条好评,共有 762 条点评" "
4 分 - 很差。49 条好评,共有 762 条点评" "
2 分 - 糟糕。28 条好评,共有 762 条点评" "

7.6/10

清洁度

8.2/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

6/10 一般

PENG

2024 年 3 月入住 5 晚
Paul_GM 于 2024年04月29日 的回复
Thanks for sharing your feedback about your recent stay and we are sorry to read that it didn't totally tick all the boxes for you this time round.We look forward to welcoming you again in the future where I am sure you will have a better experience.Kind Regards,Paul - General Manager

10/10 超赞

Todd,Cooya Beach

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a great stay. Clean, great location, really nice rooms and amenities very close. There is nice pools and a really good atmosphere. Would stay again any time.
2024 年 3 月入住 3 晚
Paul_GM 于 2024年04月1日 的回复
Thanks for the great feedback Todd and we are so glad that you enjoyed your stay with us.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 还可以

Stella

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stay
Lovely stay - would recommend and stay again. The rooms were modern, clean and comfortable.
2023 年 12 月入住 3 晚
Paul_GM 于 2024年01月17日 的回复
Dear Stella,Thank you for sharing your comments and we are glad that your stay with us was comfortable and you enjoyed your stay overall.We look forward to welcoming you again one day in the future.Best Wishes,Paul - General Manager

10/10 超赞

Aaron

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it so much we’ve already booked to stay again in April 2024 and January 2025! The property is in a great location, staff were lovely, very accommodating and great with our kids. Despite the issues due to recent floods everyone had a smile on their face and no request was too much. Thank you Mantra Portsea!
2024 年 1 月入住 4 晚
PortSea 于 2024年01月9日 的回复
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to seeing you again soon :)Sincerely,The PortSea Team

8/10 还可以

Caitlin

2024 年 1 月入住 6 晚
Paul_GM 于 2024年01月29日 的回复
Hi Caitlin,Thank you for sharing your 4 star rating of us. We appreciate you taking a moment to share your feedback.Best Wishes,Paul - General Manager

10/10 超赞

Daisy

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
staff were lovely and our room was super nice and clean with easy access to the pool which we loved the resort was beautiful and would definitely recommend to friends
2023 年 11 月入住 9 晚
Paul_GM 于 2023年12月8日 的回复
Dear Daisy,Thanks for sharing your 5 out of 5 rating regarding your recent stay at Mantra Portsea. We were delighted to read your feedback and glad you had such a great stay with us.We hope to see you again one day.Best Wishes,Paul - General Manager

8/10 还可以

Denise

满意:员工和服务,清洁度
2023 年 11 月入住 5 晚
Paul_GM 于 2023年11月17日 的回复
Thanks so much Denise for your 4 out of 5 rating.We really appreciate it and hope to see you again one day.Best Wishes,Paul - General Manager

8/10 还可以

Taicea

与家人出行
满意:服务设施,清洁度
somewhat dated but nice property, limited dining and drinks availability
2023 年 10 月入住 6 晚
Paul_GM 于 2023年11月6日 的回复
Thanks Taicea for sharing your view and we are sorry that it didn't quite hit the mark for you.We are committed to the continual upkeep of the property and always working to make enhancements throughout the year. We think the property is looking quite good for it's age.Thanks again for your feedback and hope to see you again soon.Kind Regards,Paul - General Manager

8/10 还可以

John

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Continental breakfast was good
2023 年 10 月入住 7 晚
Paul_GM 于 2023年10月18日 的回复
Thanks John for the 4 out of 5 rating. We really appreciate it and glad you found our Continental Breakfast to your liking.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 还可以

Joanne

满意:员工和服务、住宿条件和设施、客房舒适度
Great location Great Pool / pool Bar
Found our poolside access from room 7 great 😎 Comfy bed , great shower /spa Good pool / pool bar / general amenities Lack of handtowel/ face washer / tea towel was not ideal ….. or getting one fresh towel token over a 5 day stay ? This needs reviewing if your not daily service then at least don’t charge for fresh towels ? Staff all very friendly .
2023 年 10 月入住 5 晚
Paul_GM 于 2023年10月18日 的回复
Thanks Joanne for your feedback and glad that you enjoyed your stay overall while in Port Douglas.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 还可以

Tegan

与配偶出行
满意:服务设施,员工和服务
不满意:清洁度
We enjoyed our stay, the staff were nice and is a lovely place, however the state of our room was not great. The blanket on the bed and bath towels had stains on them, the floor had not been cleaned properly and it was clear that not everything gets wiped over very often with dust build up on shelves and hairdryer in the bathroom.
2023 年 9 月入住 4 晚
Paul_GM 于 2023年10月18日 的回复
Dear Tegan,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future where I am sure your experience will be greatly improved.Kind Regards,Paul - General Manager

8/10 还可以

Cameron Ross

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great pool
2023 年 9 月入住 3 晚
Paul_GM 于 2023年11月6日 的回复
Thanks Cameron for your 4 out of 5 rating and glad to read you enjoyed our pool.We hope to see you again one day.Regards,Paul - General Manager

8/10 还可以

Ian

The room was clean but very small. Not enough room for two people to sit down except on the bed. Make sure to book a room with a balcony
2023 年 8 月入住 5 晚
Paul_GM 于 2023年10月18日 的回复
Dear Ian,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please appreciate you taking a moment of your time to share your experience and we are glad that overall your stay was a positive one.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future.Kind Regards,Paul - General Manager

6/10 一般

Arnold

2023 年 8 月入住 2 晚

2/10 糟糕

Robyn,Cowra

不满意:住宿条件和设施
2023 年 8 月入住 4 晚

8/10 还可以

Tania

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 3 晚

10/10 超赞

Alecia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved this place- breakfast beautiful - close to town - friendly staff and good cocktails
2023 年 7 月入住 9 晚

6/10 一般

Rob

与配偶出行
满意:清洁度、员工和服务、服务设施
Price for breakfast was steep considering only continental.
2023 年 7 月入住 2 晚

8/10 还可以

Anna

满意:清洁度、员工和服务、住宿条件和设施
lovely surrounds
2023 年 7 月入住 2 晚

10/10 超赞

Kate

满意:员工和服务,清洁度
2023 年 7 月入住 9 晚

10/10 超赞

Simone

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Friendly staff and great location within a short distance from everything we needed.
2023 年 7 月入住 2 晚

10/10 超赞

Adam

2023 年 7 月入住 2 晚

10/10 超赞

Alan James

满意:清洁度、员工和服务、住宿条件和设施
I particularly liked to closeness to generally everything - shops, restaurants, beach, golf course and even the wharf for the Great Barrier Reef departure - all within walking distance.
2023 年 7 月入住 5 晚

2/10 糟糕

rick

与配偶出行
不满意:住宿条件和设施,员工和服务
This resort played loud music for 7 hours every day. We complained and the staff did nothing The floors were dirty and there were no face washers in the bathrooms, we complained and were told there was a problem with the supplier There are no eggs at breakfast We stayed there some years ago when it was much better however we don't be returning
2023 年 7 月入住 7 晚

8/10 还可以

TORU

2023 年 7 月入住 2 晚

8/10 还可以

Annette

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Nicely appointed and comfortable two bedrooms and kitchenette. Had a musty smell
2023 年 7 月入住 4 晚

8/10 还可以

Caitlin Rose

2023 年 7 月入住 6 晚

10/10 超赞

Carol

满意:清洁度、员工和服务、住宿条件和设施
Nice place to relax. Downtown shops and restaurant only a few minutes away.
2023 年 6 月入住 4 晚

10/10 超赞

Bob

满意:住宿条件和设施,清洁度
Great facilities
2023 年 7 月入住 2 晚

10/10 超赞

Marcia Carlos

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Front reception staff , Larissa was absolutely amazing. Very friendly and bubbly. Pool bar staff also amazing. Rooms are spacious and clean. Loved the resort overall.
2023 年 5 月入住 4 晚

4/10 很差

Chris

满意:员工和服务
不满意:清洁度
Needs an upgrade
2023 年 5 月入住 4 晚

6/10 一般

Robert

2023 年 5 月入住 4 晚

10/10 超赞

Mark

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Property was in a great location, easy walking distance to main street of Port Douglas. Breakfast had lots of choices and good quality of items. Staff were helpful.
2023 年 5 月入住 5 晚

10/10 超赞

Svetlana

2023 年 4 月入住 3 晚

6/10 一般

Edwin

与配偶出行
不满意:员工和服务
.
2023 年 3 月入住 3 晚
Mantra Portsea team 于 2023年04月10日 的回复
Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the future

8/10 还可以

Michael

与家人出行
满意:清洁度、员工和服务、服务设施
Decent hotel with friendly staff and reasonable amenities. needs regular servicing of rooms.
2023 年 3 月入住 3 晚
KarisaW 于 2023年03月16日 的回复
Hi Michael,Thanks for the feedback following your stay at the Mantra PortSea.We are pleased to read that you found our team to be friendly and helpful.As we are not a full service resort, we don't offer daily housekeeping. Stays of eight nights or more receive a mid-stay clean and additional cleaning can be requested at a cost.We hope to welcome you again in the future.

10/10 超赞

Yasmin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a relaxing place to stay in Port Douglas with such friendly staff. Bus transfers to town or an easy walk in which we did for dinner every night. Nice breakfast choices at the buffet and amazing pools. Can’t wait to come back in future
2023 年 2 月入住 3 晚
KarisaW 于 2023年03月16日 的回复
Hi Yasmin,Thank you for the lovely review of your stay with us here at the PortSea.We are so pleased you had a great time and look forward to welcoming you again.Be sure to let us know you are a return guest when you book so we can organise something special for you.

8/10 还可以

Stephen John

与配偶出行
满意:员工和服务
A few things in the room needed looking at.Black on tiles in the bathroom rusty bin in need of some tlc. Enjoyed our stay close to the beach.
2023 年 1 月入住 6 晚

10/10 超赞

Sarah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was nice. Room was also great to stay in with a lovley view of the pool area. Love the swim up bar.
2023 年 1 月入住 2 晚
Mantra PortSea 于 2023年03月3日 的回复
Thank you for your survey and lovely feedback regarding the team and our facilities.We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the futureSincerely,Mantra PortSea

10/10 超赞

LAKSHMI

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay , solo, fam or friends ...great pool area
Mantra PortSea 于 2023年03月3日 的回复
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Mantra PortSea

4/10 很差

Amber

不满意:住宿条件和设施,员工和服务

8/10 还可以

David

10/10 超赞

Vojislav

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property is well maintained and staff are really friendly

6/10 一般

Debra Jane

满意:员工和服务
不满意:清洁度
It was just ok, I wouldn't stay there again though.

10/10 超赞

daniel

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It’s the position and clean property staff helpful

4/10 很差

Michelle

与家人及幼儿出行, 团体旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
No restaurant or hot breakfast options. The water pressure was terrible. Beds and pillows very uncomfortable. Staff were pleasant
2022 年 11 月入住 4 晚

6/10 一般

Rakesh

与家人出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
There were issues with room allocation, we booked two rooms for our family but we were given rooms on different levels and opposite ends. Also, there was no water available in one of the rooms for 24 hours so we took showers in one room and then returned to the other room.

8/10 还可以

Laura

团体旅客
满意:住宿条件和设施,员工和服务
The room was large and a great place to relax while going in-between the pool and down the main street. the staff members we very helpful with information and shuttle buses. Housekeeping only comes Once a week and to be honest that wasn't a bad thing, you clean up after yourself. Only issue was the 2 days no hot water which was quickly actioned and then monitored.

10/10 超赞

Elen

满意:员工和服务,清洁度
Once I got the right room it was heaven. Very comfortable, relaxing and quiet. Loved that it had several pools around the resort to choose from and also close to the beach. Location great. Will definitely stay there again.

4/10 很差

Masaomi

与家人出行
满意:员工和服务
不满意:清洁度
清掃がいまいちと感じた。 電話機は埃だらけ、冷蔵庫やシャワーには前の宿泊客のものと思われる飲み物やシャンプーが残っていた。 4つ星ホテルとしてはおすすめできません。
KarisaW 于 2022年11月6日 的回复
Dear Masaomi,Thank you for taking the time to review the Mantra PortSea.We are sorry you faced some housekeeping issues - we do have additional training now in place to make sure new staff are prepared to meet Mantra standards for each clean, so hopefully this will see a marked improvement in cleaning standards. We hope that should you choose to stay with us again, you would have a pleasurable visit.Kind regards,Karisa Karisa WhelanFront Office SupervisorMantra PortSea