Pontebba Pramollo Lake Hotels

"This would be a 5 star property but for the management. While the staff was great, the manager seemed to go out of his way to make things difficult. Check in was at 2:00 pm but when I arrived at 1:30, check in “was not possible.” I tried to schedule a massage (one of the amenities) but the manager said “it was not possible to do” and implied that he gave the masseuses the day off because they were overworked. I scheduled a massage the next day but was unsure of when I would get back so only scheduled 30 minutes. I got done early and when I got back to the hotel, I asked the staff if I could change from 30 minutes to 60 min. They indicated that the masseuses had availability but they needed to call the manager to confirm. When they called the manager, even though there was availability, he said “it was not possible “ to change from 30 min to 60 min. The staff was great, but unfortunately this manager seemed to go out of his way to to make things difficult and said no every chance he could. For the price you pay for the amenities, I would not recommend this hotel until there is a change in management."

"The room was fine. The food was a buffet but still good and breakfast was good. The location was fine. Some staff like the waiters were very helpful although it took a while to get a drink. Reception were a little frosty."

"Very centrally located in the town of Bovec. The staff was friendly. The rooms were clean breakfast and dinner were good. We enjoyed our stay just be aware that in the spring they do not have air-conditioning available only in the summertime however it was not necessary as the temperatures were quite cool at night with the windows open. "

"Excellent location, next to the slopes. You also get a sizeable discount on the skipass. Nice room for myself and my son, good breakfast. Staff is very kind. Only down point is that you only learn about having to pay for the SPA after you booked (not a big deal, but I ended up not using it)."

"The staff were amazingly welcoming and pleasant! The dinner and breakfast could compete with the best hotels in the largest cities. The scenery is other worldly. Peace permeates the whole place. You can't choose a better hotel in the area. "

"Very comfortable room. Clean."

"Super place to stay. This is the first time we have toured the Austrian Alps and this hotel was a great choice. As it was 'off' season, ie not winter as it's a ski resort. everything was all inclusive, food, alcohol etc. Spa was quite good but we only used the pool, which is heated and has an outdoor section. Food was very good, excellent selection, wide range of choice, and fresh. Hotel overall, although quite a big hotel, it is very well kept and clean."

"The staff are so nice and helpful"