Beautiful hotel, had a room upgrade which was appreciated. Lacked info about services. Spa online prices not updated therefore today’s prices are not reflected (massive increases). Breakfast nice, staff attentive. Large shower head not working neither was the coffee machine, no ordinary black tea left in the room on either day. Pool area lovely and great location in Pernera.
Clare
2023 年 10 月入住 2 晚
10/10 超赞
Neil
2023年09月16日
Neil
2023 年 9 月入住 1 晚
10/10 超赞
Fodoulla
与家人出行
2023年09月6日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Beautiful hotel, but let down by staff!
I think the hotel is beautiful! I was upgraded on arrival, and absolutely loved my room and balcony. It was spacious, clean and very comfortable.
The only downside to this hotel is the staff. The bar staff are not particularly warm and friendly – the service is slow and there is no sense of urgency. Communication with the cleaning staff also proved difficult.
Fodoulla
2023 年 9 月入住 2 晚
10/10 超赞
Christos
2023年07月17日
满意:清洁度、员工和服务、住宿条件和设施
Overall property is in great location, great services, and in perfect condition. Staff is always smiley and helpful
Christos
2023 年 7 月入住 4 晚
6/10 一般
Pauline
与家人出行
2022年12月24日
满意:服务设施,清洁度
Location of the hotel was good for us. Staff in restaurant polite. Receptionist on arrival was abrupt. Despite having the ‘make up room’ sign on our door, housekeeping did not come to the room until after I went to reception on the third day and asked for them to sort it out. We were trying to get ready for a special occasion and towels etc needed changing as they hadn’t been done since our arrival. When housekeeping did the room it was excellent and she was apologetic. A special meal had been booked for the evening celebration. This food was good but was spoilt by being served on cold plates.
Pauline
10/10 超赞
Geva
与家人及幼儿出行
2022年09月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Alles ist neu, äußerst gepflegt und sauber. Sehr stilvoll. Freundliches und hilfsbereites Personal.
Pool lädt zum Entspannen ein und ist nicht zu trubelig.
Frühstück ist ausgezeichnet, viele selbstgemachte/liebevoll angerichtete Speisen.
Strand in wenigen Schritten zu erreichen.
Bei Meerblick sieht man den 1. Sonnenaufgang Europas.
Geva
2022 年 9 月入住 1 晚
8/10 还可以
真实旅客
2022年08月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Late check-in
The check-in is at 2pm and we arrived at 1:30pm. The receptionist told us to wait until 2pm! No problem, we waited until 2pm. Until that time a lot of people was there on the reception table waiting for their check-in. The lady there told us to wait just 10 minutes, but in the end we waited 50minutes more! The people there got angry. The excuse of the ladies on the reception was that there were rooms with late check-out and there were not clean available rooms. Actually this is not an excuse!!!! The hotel knows their schedule!! They had to manage it in order to have clean rooms for the clients!! The lobby was full of people!! Over 30 people waiting! We arrived early in order to go to the beach early and they kept us there until 3pm! Half of the day was gone! Overall the hotel was good but we had this bad experience on the beginning!!
The hotel was really good. The staff was polite and always helpful. Rooms very clean, modern and cosy. The best of all was their breakfast (huge variety and delicious)