Destination Hotels Puerto Rico Island hotels

"It’s a wonderful place to stay Food is great, staff is amazing, rooms are awesome and the outdoors is beautiful "

"Nice size rooms"

"Needs clean área Pool, the rocks. "

"Clean, but small room. Location to airport is worth the price!"

"Our room was next to the cafeteria noisy, barely no windows in the rooms "

"All areas of hotel were well maintained"

"Muy bueno"

"The resort is amazing, we enjoyed Palomino Island and the main pools immensely. Overall we had an awesome trip, but it wasn’t without a few “not so great” moments. Check in wasn’t great, we had booked 2 queens and were placed in a King. The gentleman at the front desk was insistent I booked a king until I showed my email confirmation showing we booked 2 queens. He was very short with me and was not friendly. I’m also used to some directions to the room, he quickly brushed me off and told me to go find a bellhop. The funicular had broken down twice over two consecutive days and the timing with the last shuttle from Palomino island the water park closing created a very long wait time. Normally when both were running the wait wasn’t too bad at all. I highly recommend making dinner reservations before your arrival, especially if traveling during a busy time like spring break. I had made reservations, but saw numerous people trying to get a table and turned away. We also had attempted to call the concierge at various times and the calls were not answered. We had to go to the concierge desk for questions or help. Concierge desk was extremely helpful though in getting an earlier shuttle to the airport when our flight was canceled and we had to get on an earlier flight. All in all. Wonderful trip and experience for the most part. Be prepared to wait in lines. Highly recommend if you can tolerate some wait times."

"Absolutely terrible experience. I would not recommend staying here. The room was not clean or sanitary — I found a roach in the room, which is completely unacceptable for any hotel. It made me feel uncomfortable and unsafe the entire time. When I reported it to the front desk, the service was just as bad as the room. Staff were unhelpful and dismissive, and instead of properly resolving the issue, they made the situation more stressful. At first, they refused to refund me at all. Then they said they would only refund me if I checked out immediately, leaving me with nowhere to go. This is not how you treat paying guests, especially when the issue is clearly the hotel’s fault. Poor cleanliness, poor customer service, and no accountability. Save your money and stay somewhere else."