Palaces in Puerto Vallarta

"BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows. "

"We had a great 7 night stay at Barcelo in November 2025. Our group of 10 were split into both towers. The standard rooms were larger than we expected and the family suite had two rooms and two bathrooms. We enjoyed the restaurants, but almost preferred the buffet as the options changed daily. The beach was small but beautiful and welcoming. There was so much shade covering the pool which was great for our group as none of us burnt! The staff was probably the best part of the trip! Cesar in the Premium lounge was so welcoming and helpful in whatever we needed (including our daily Spanish lessons), the entire entertainment staff at the pool and evening shows (especially Fernando) kept our group busy, and Gerardo at the pool bar made sure we had a good time! We met some friends from places near and far. The resort is small enough that you feel safe and recognize people throughout your stay. We will be back and can’t wait to see the staff again! <3"

"Wonderful staff, beautiful resort, great pools, fantastic restaurants . . . "

"Very romantic hotel we went to as a family but I didn't know that. The location was wonderful, resort was unique, clean, staff were helpful and kind and the food was really impressive and good. We only walked through the nearby town on our way to the shoreline hike so no comments on that. Hike is a challenge if you don't have good footwear but we made it to the first beach and took a boat back. Their pool area is stunning and the grounds are very well thought out with lots of privacy. We were all happy with the hotel!"

"Beautiful location, room, facilities, staff were top of the line helpful and friendly. "

"The room is spotless & we were accompanied to our room & shown how to operate the TV, the fan & the lights. Very helpful. "

"The staff was wonderful and always attentive. Our room was clean, well kept, and did not disappoint. Would highly recommend and plan on returning again some day. Loved every part of this experience with Garza Blanca! "

"Clean, amazing room and service. Staff were all very kind. All restaurants were delicious food! And beautiful views. "

"This was a great stay. I was impressed with the location and the staff. Everyone was helpful and attentive. The room was a good quality and Olivia did a great job keeping it nice for me. I loved the roof top deck and could not believe how easy a walk it was to everything in the Centro and Romantic zone. Top quality beds by the way. The water pressure was good but the hot water was more warm than hot. However, it was not a problem. If you are super noise sensitive you might not love it, not because of any fault of the hotel or staff but because it is near the Malecon with lots of festivals and performances going on every evening, heads up, but to me it was a plus! Thanks to the staff, I would definitely stay again! "