"When we arrived at the cabin we were disappointed to find that the bathroom had not been cleaned to an acceptable standard. There was urine on the bathroom floor, the toilet lid, the toilet seat, and on the toilet bowl. The condition of the bathroom was unsanitary and unacceptable, especially considering that a cleaning fee was charged as part of the rental. Before my wife could even use the restroom, I had to clean and sanitize the toilet and surrounding area myself. This was not how we expected to begin our weekend. The only solution offered was to have the cleaning crew return the following day with the explanation that this "is not like the cleaning crew". Unfortunately, that did nothing to address the immediate problem. We needed a clean, sanitary bathroom upon arrival, not a day later after I had already been forced to clean it myself. By the time the cleaning crew could have returned, the issue had already been resolved—by me.While I appreciate your acknowledgment that the condition was unusual, the proposed solution did not meaningfully remedy the inconvenience or the unsanitary conditions we encountered.Because I was required to perform the cleaning myself, I believe it is reasonable to request a full refund of the cleaning fee that I was charged. Guests should not be expected to clean bodily fluids left behind by previous occupants or inadequate housekeeping, particularly after paying a separate cleaning fee."
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