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关于码头元素奔逃公寓酒店的点评

4.5 out of 5
码头元素奔逃公寓酒店
875 Frankton Rd, Frankton, Queenstown

点评

8.6

超赞

10 分 - 超赞。85 条好评，共有 157 条点评" "
8 分 - 还可以。47 条好评，共有 157 条点评" "
6 分 - 一般。13 条好评，共有 157 条点评" "
4 分 - 很差。7 条好评，共有 157 条点评" "
2 分 - 糟糕。5 条好评，共有 157 条点评" "

9.0/10

清洁度

7.8/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Good apartment
Good location. Clean and comfort. The kitchen is well equipped.
Element Escapes 于 2017年05月3日 的回复
Thank you

4/10 很差

Fang，北京

满意：住宿条件和设施
不满意：清洁度、员工和服务、客房舒适度
根本没有服务，私人酒店公寓
我订了三天这个酒店，接到了发给我的确认和酒店地址，好不容易通过GPS找到了给的地址，却发现根本不是酒店。然后通过电话联系了酒店的经理，他说他在几天前给我发了email，酒店在另外的一个地址，可是我根本就没有接到他的email，我们又花了很长时间好不容易找到了他说的地址，发现根本没有前台和留给我们的钥匙，又给他打电话询问钥匙在哪里，他居然非常不耐烦的挂断了我的电话，这是我们也非常生气想通过Hotels退掉这个酒店，酒店方面居然不同意，既没人接待也没有要是这样的酒店实在太差了！Hotels告诉我们希望我们能够住下因为不住也不退款并通过他们问到了房间的秘码号，我们勉强住了三天在这三天当中从未见过酒店的任何服务人员

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
QUEENSTOWN中值得一住的APARTMENT
整體不錯, 多人行會較划算

6/10 一般

Rodney

满意：员工和服务，清洁度
2024 年 3 月入住 3 晚
Lucy 于 2024年03月25日 的回复
Thanks for your review

10/10 超赞

Linda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was exactly what we needed.Next time I would choose an apartment with a view.The surrounding area was lovely and a great area to walk.Scenery was beautiful and easy access to airport and town by bus . Enjoyed our stay and would definitely stay there again.I would also recommend to friends and family.
2024 年 3 月入住 3 晚
Lucy 于 2024年03月18日 的回复
Thank you so much for your wonderful review! We're thrilled to hear that our apartment met your needs during your stay. Your feedback about choosing an apartment with a view next time is duly noted, and we'll do our best to accommodate your preferences in the future.We're delighted that you enjoyed the lovely surrounding area and found it to be perfect for walks. It's fantastic to hear that you appreciated the beautiful scenery and found the transportation options convenient for accessing both the airport and town.We can't wait to welcome you back for another enjoyable stay, and we truly appreciate your recommendation to friends and family. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.

10/10 超赞

Richard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location and apartment. Lots and lots of space in the room and a wonderful balcony with great views of the area. Cooking was easy, layout was wonderful. It’s a bit of a way from Queenstown, but then you’re safe from its bustle.
2024 年 2 月入住 3 晚
Lucy 于 2024年02月25日 的回复
Thank you for leaving us a wonderful review - glad to hear you loved everything about the apartment!

8/10 还可以

Yong-Sik

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Lucy 于 2024年02月25日 的回复
Thanks for leaving us a great review!

10/10 超赞

Siew Hwee

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The apartment is spacious with a very nice view of the lake and mountains. The kitchen is fully furnished. Besides the kitchen wares and cutler, they also provide salt, pepper and cooking which is the basic condiments of cooking
2023 年 11 月入住 4 晚
George 于 2023年11月29日 的回复
Thank you for your feedback, we are glad you enjoyed the apartment, especially the fully-appointed kitchen. It was our pleasure to host you and we hope we can host you again in the future.Thanks again,Element Escapes Queenstown

8/10 还可以

Jacqueline

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Really enjoyed staying in this property, comfortable with ample spaces, complete with full kitchen and a good view at the front. Hassle free checking in and out. Will definitely love staying again next time. Highly recommended
2023 年 11 月入住 4 晚
Lucy 于 2023年11月12日 的回复
Thanks for taking the time to leave us a great review - glad to hear you enjoyed your stay with us!

10/10 超赞

zylma

与家人出行
满意：清洁度、服务设施、住宿条件和设施
A very well-equipped and clean apartment. We feel at home, located in a magnificent location close to everything. Highly recommended especially for a long stay vacation.
2023 年 10 月入住 7 晚
Lucy 于 2023年10月25日 的回复
Thanks for the 5 star review! Glad you loved everything about the apartment!

10/10 超赞

Shane

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The apartment was in a convenient location, very tidy and quiet. Great views from the apartment with easy access to the water front for walks.
2023 年 9 月入住 5 晚
Lucy 于 2023年10月3日 的回复
Thanks for leaving us a great review - glad to hear you enjoyed the convenient location!

10/10 超赞

Emily

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 3 晚
Lucy 于 2023年09月26日 的回复
Thanks for the 5 star review!

10/10 超赞

Samuel

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 16 晚
Lucy 于 2023年09月26日 的回复
Thanks for the 10/10 review!

10/10 超赞

bodiene

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 4 晚
Lucy 于 2023年09月26日 的回复
Thanks for leaving us such a great review!

8/10 还可以

Bashar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice view. Spacious. Nice walk track next to it. Bus Stop in front by the main road. Toilets a bit dated. Needs updating. Toilet paper was terrible like sandpaper. We had to buy toilet paper.
2023 年 7 月入住 4 晚
Lucy 于 2023年07月25日 的回复
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the nice view, spaciousness and the convenience of the nearby walk track and bus stop.As for the toilet paper, we want to assure you that we value your comfort and hygiene. We typically use a great quality product of toilet paper to ensure a pleasant experience for our guests. We're sorry to hear that the toilet paper provided during your stay did not meet your expectations. We appreciate your feedback, and we will take this into consideration to ensure that we provide the best possible amenities for our guests.

2/10 糟糕

Jean-Marie

不满意：员工和服务
Pas de séjour car réservation annulée par l’établissement alors que je devais payer sur place… pas de réception ! Ni personne pour accueillir !
2023 年 3 月入住 3 晚

10/10 超赞

Francois

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious and calm, with a great view of The Remarkables. We took all our meals outside on the terrasse. The only down was a missing remote for the TV in the bedroom.
Lucy 于 2023年02月7日 的回复
Great to hear you enjoyed your stay with - thanks for letting us know about the tv remote, this has now been resolved.

2/10 糟糕

Masakatsu

满意：服务设施
不满意：员工和服务
アパートメントメントの仕組みが分かっていなかった。非接触型チェックイン•アウトは良いが、事前に伝えて欲しかった。チェックインの際、相当不安な状態でした。
2022 年 11 月入住 3 晚
Lucy 于 2022年11月28日 的回复
Very disappointing to hear this - as noted in all emails, we do not have a reception on site. All access instructions were sent across to you & these are very easy to follow.

6/10 一般

Venkata

不满意：员工和服务
Bad accommodation
Not a great accommodation. Not given lake view Basic ironing not a standard accessory Sick was partial block. Never stay again Lease than 3 star accommodation
2022 年 11 月入住 4 晚
Lucy 于 2022年11月14日 的回复
Sorry to hear you didn't enjoy your room type - you did indeed book our basic studio room which do not have lake views (this is detailed in the listing description).

4/10 很差

Nelson，East Lindfield

与家人出行
不满意：员工和服务，清洁度
strong unpleasant smell in the room.
2022 年 9 月入住 7 晚
Lucy 于 2022年10月3日 的回复
Sorry to hear this - we pre check all rooms & this wasn't noticed, we would have been more than happy to move you to another room if you had made contact with us.

10/10 超赞

Andrew

与家人及幼儿出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Beautiful Waterfront property with amazing views. Close to airport. Parking on site. Clean & spacious apartment. Access to apartment details arrived after we tried to check in. On telephoning was given access details. Would definitely stay again.
2022 年 9 月入住 4 晚
Lucy 于 2022年09月20日 的回复
Thanks for leaving us a great review - glad to hear you enjoyed everything the apartment & location has to offer.

10/10 超赞

Luiza

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was great with a lot of space, clean and everything new. The location was very convenient with a big shopping area 3 min away and close to the snow field of choice. A bit further from Queenstown centre but once you know where to park in Queenstown and what are the times to avoid the drive then that is not a problem.
2022 年 7 月入住 3 晚
Lucy 于 2022年07月19日 的回复
Thanks for leaving us a great review - glad you enjoyed your stay!

10/10 超赞

Zifa

2022 年 6 月入住 4 晚
Lucy 于 2022年07月5日 的回复
Thanks for the 10/10 review!

10/10 超赞

Darren

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay, location was awesome and right on the lake
2021 年 12 月入住 2 晚
Lucy 于 2022年04月26日 的回复
Great to hear you enjoyed your stay!

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable and spacious.
Lovely apartment and well-appointed generally. Comfy beds nice linen, amazing location and views - very homely. Only things for improvement would be the lighting is very dull throughout so makes it difficult for reading and it would be nice to leave a bit more tea or tea bags given we had paid for three nights and only had enough for one night. Our friends in a studio room only had one pillow each on a King-size bed - no spares - no ironing board and no soap in the soap bottle in the shower. Also they were positioned right next to a family with young children and very little sound-proofing meant they were woken early by the young children running about in the hallway outside their door. Just little things but its details. Location out of the main township is superb - nicely positioned between there and the Remarkables and Five Mile shoppong centre and the close proximity of the excellent Bobatshed cafe is a definite plus.
2022 年 4 月入住 3 晚
Lucy 于 2022年04月19日 的回复
Thanks very much for your detail review Jennifer - great to hear you enjoyed your stay with us!

10/10 超赞

Bhupendra

满意：住宿条件和设施，服务设施
2022 年 1 月入住 4 晚

4/10 很差

Paora

不满意：住宿条件和设施，服务设施
2021 年 12 月入住 6 晚

10/10 超赞

Murali K

与家人出行
满意：客房舒适度，清洁度
Everything was amazing especially the view and the location.
2021 年 12 月入住 6 晚

8/10 还可以

真实旅客

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
good place,location,big unit, good view,clean,safe
2021 年 7 月入住 4 晚
Lucy 于 2021年07月25日 的回复
Thanks for leaving us a great review!

10/10 超赞

真实旅客

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Big unit,good view,clean,location
2021 年 7 月入住 3 晚
Lucy 于 2021年07月25日 的回复
Great to hear you loved the apartment!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、服务设施、住宿条件和设施
No reception on site but they were responsive to email queries
2021 年 7 月入住 6 晚
Lucy 于 2021年07月18日 的回复
Great to hear the team were quick to respond to all your queries.

8/10 还可以

Peter

满意：客房舒适度，清洁度
Needs emergency contact numbers
Lovely location. Only issue, and fortunately it turned out to be minor, was we lost power on Sunday morning. Called the number and sent an email and got NO response. Fortunately someone was on site cleaning an apartment and I literally bumped into him looking for a fuse box. Would not have been nice with now power overnight
2021 年 5 月入住 4 晚
Lucy 于 2021年05月18日 的回复
Thanks for your review. Sorry to hear the power tripped during your stay. We were made aware of this as soon as it happened & staff arrived on site very promptly and resolved the issue. Sorry to hear your call was not answered, we were mid way through resolving the issue. We are always contactable 24/7, however, on the odd occasion when we are resolving an urgent matter, we will make contact after.

6/10 一般

真实旅客

与家人及幼儿出行
满意：清洁度
不满意：服务设施
Great location, great view, great size for family. Unfortunately the master bed was like sleeping on a concrete floor. Aircon could do with a service as real noisey but not a big deal. If they sort the bed would stay again
2021 年 4 月入住 7 晚
Lucy 于 2021年05月18日 的回复
Thanks for your review! Sorry to hear you found the bed to be uncomfortable, we do ensure all bedding/mattress toppers are of the highest of quality.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Awesome place to stay for a family, very convenience and big space . Will back again for sure .
2021 年 4 月入住 4 晚
Lucy 于 2021年05月4日 的回复
Thats so great to hear! Glad you enjoyed everything the apartment has to offer - welcome back anytime!

10/10 超赞

ANTHONY

与家人出行
满意：客房舒适度，清洁度
Great spot
A beautiful place to stay. Handy for bus in and out of town, very comfortable with ensuite for all and great beds. All home comforts were there. Thanks!
2021 年 1 月入住 2 晚
Lucy 于 2021年01月26日 的回复
Thanks for leaving us a lovely review Anthony! Great to hear you enjoyed the apartment has to offer!

10/10 超赞

Elle

满意：清洁度、服务设施、住宿条件和设施
Overall a totally impressive experience pricewise & value for money...definitely would recommend website for range of options & credibility on quality. Marina Shore Apartments will definitely see me again..& again. Only possible neg...Queenstown Lake track runs past your patio in ground level..but slight intrusion is beaten off by value for money on awesome apartment
2020 年 11 月入住 4 晚
Lucy 于 2020年11月24日 的回复
Thanks for leaving us a great review Elle! Welcome back anytime.

10/10 超赞

Sharon

满意：客房舒适度，清洁度
Great spot
Close to central Queenstown (by car) but far enough away to be more relaxing. Very comfortable and handy to have a microwave and access to washing machines.
2020 年 10 月入住 3 晚
Lucy 于 2020年10月20日 的回复
Great to hear you enjoyed everything the apartment has to offer!

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 4 晚
lucy 于 2020年02月4日 的回复
Thanks for the 5/5!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Excellent location. Fantastic view. Great amenities
2019 年 12 月入住 7 晚
Lucy 于 2020年01月6日 的回复
Thank you for leaving us a great review!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay clean, heaps room. Staff very helpful
2019 年 12 月入住 4 晚
Lucy 于 2019年12月29日 的回复
Thanks for leaving us a great review! Glad you enjoyed your stay with us!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to the airport and Queenstown. Lovely views and quiet.
2019 年 10 月入住 4 晚
Lucy 于 2019年11月4日 的回复
Thank you for leaving us a great review.

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked that the property has plenty of parking and is quiet. I thought a hairdryer in apartment 101A would be good. The bathroom could probably do with a good clean with a tooth brush especially the shower area and tiles and pull down seat in the disabled bathroom
2019 年 10 月入住 5 晚
Lucy 于 2019年11月4日 的回复
Thanks for your comments, I will pass on to the team.

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Well priced. Lucy and Luke take great care with making guest feel special. Thank you.
2019 年 10 月入住 3 晚
Lucy 于 2019年10月22日 的回复
Thank you for leaving us a great review - much appreciated! Welcome back anytime :)

8/10 还可以

真实旅客

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Toilets in the second bedroom needs to work well. Other than that it’s good. 😀😀
2019 年 8 月入住 4 晚
Lucy 于 2019年09月2日 的回复
Thanks for letting us know - will get maintenance to have a look :)

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
For 6 people the property needs a few more items of cutlery/crockery. View from our room was nothing like the brochure
2019 年 7 月入住 6 晚
Lucy 于 2019年07月26日 的回复
Thanks for leaving a review, additional cutlery/crockery is something we will look into. As noted on the listing and confirmations, there is ongoing construction work at a nearby development which does effect views.

8/10 还可以

Tirawat

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 4 晚
Lucy 于 2019年07月13日 的回复
Thanks for leaving a great review!

10/10 超赞

Tirawat

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 4 晚
Lucy 于 2019年07月9日 的回复
Thank for leaving a great review score!

8/10 还可以

Eric

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the windows need mosquito screens.
2019 年 2 月入住 2 晚
Lucy 于 2019年06月5日 的回复
Thank you for suggestion - we will look in this.

10/10 超赞

Cuc，Melbourne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 3 晚
Lucy 于 2019年05月2日 的回复
Thank you for leaving a great review!

10/10 超赞

真实旅客

满意：住宿条件和设施，清洁度
Modern apartment that had everything you needed right on the waterfront.
2019 年 3 月入住 3 晚
Lucy 于 2019年04月29日 的回复
Thank you for leaving a great review.