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卡瑞羅里索內斯塔 ES 套房酒店的評價

3 out of 5
卡瑞羅里索內斯塔 ES 套房酒店
2900 Regency Pkwy, Cary, NC

評價

9.0

卓越

10 分評分，優異；744 則評價中有 473 則" "
8 分評分，不錯；744 則評價中有 177 則" "
6 分評分，一般；744 則評價中有 47 則" "
4 分評分，欠佳；744 則評價中有 29 則" "
2 分評分，很差；744 則評價中有 18 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

jason

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 7 晚
Christopher 於 2024年2月27日的回應
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 優異

RAN RONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Christopher 於 2023年9月16日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Bridget

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was perfect. It was able to accommodate my big family without us having to get all these different rooms or rent an small house. The suites are super clean and the staff is the best. I would definitely stay again.
於 2024 年 5 月住了 1 晚
Nia S. 於 2024年5月20日的回應
Dear Bridget,Thank you so much for sharing your review. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review. We hope to see you again soon!

6/10 一般

Danuwelli (Gwynn Oak)

讚好：職員與服務
不滿：整潔度
The room we were in had a bad smell and the shower had mildew. We told the front desk about the smell and all they did or said was it must be the garbage disposal in the room. The property itself is pretty and the front desk staff that greeted us upon our arrival was nice.
於 2024 年 5 月住了 1 晚

10/10 優異

Catrina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Nia S. 於 2024年5月20日的回應
Dear Catrina, Thank you for the review. We look forward to seeing you again soon!

2/10 很差

Marilyn

不滿：職員與服務
於 2024 年 5 月住了 1 晚
Nia 於 2024年5月13日的回應
Dear Marilyn,Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay.We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 很差

andrea

不滿：職員與服務、設施服務和住宿狀況
Not only did the front desk never answer the phone the persons trash that was in my room previously was not emptied, dishes were not washed and as soon as i got in the room to get settled for bed the toilet completly flooded the room! And i had to move rooms in the middle of the night.
於 2024 年 2 月住了 3 晚
Nia 於 2024年5月13日的回應
Dear Andrea,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments have been taken very seriously, and we are deeply disappointed to hear about the shortcomings you encountered.We understand the frustration caused by the disruptions to your stay, particularly the inconvenience of having to change rooms late at night. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.

10/10 優異

Syed

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 5 月住了 2 晚
Nia 於 2024年5月13日的回應
Dear Syed,Thank you for the review. We look forward to seeing you again soon!

8/10 不錯

Brenda (New York)

家人同遊
讚好：整潔度
不滿：職員與服務
The front desk young lady on the day i checked in looked like i was annoying her with the few questions i asked.
於 2024 年 5 月住了 2 晚
Nia 於 2024年5月13日的回應
Dear Brenda,Thank you for staying at Sonesta. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.

2/10 很差

Derrell

不滿：整潔度和職員與服務
於 2024 年 5 月住了 2 晚
Nia 於 2024年5月6日的回應
Dear Derrell,Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We hope that you will return and give us an opportunity to exceed your expectations.

2/10 很差

Mohsen

商務旅客
不滿：職員與服務和住宿狀況
Don’t go to this place if you are looking for a quiet place to sleep in!
於 2024 年 5 月住了 1 晚
Christopher 於 2024年5月3日的回應
Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience you experienced and regret that we were unable to provide you with the quiet and restful stay you expected.At Sonesta Suites, we strive to ensure that all our guests have a comfortable and enjoyable experience, and we regret falling short of your expectations in this instance. Your comments have been duly noted

10/10 優異

Mihye

於 2024 年 4 月住了 1 晚

10/10 優異

kyong (montrose)

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very good condition property and nice staff also breakfast so yummy (everyday changed 1 menu)
於 2024 年 4 月住了 3 晚
Christopher 於 2024年5月3日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Honestly the best stay
於 2024 年 3 月住了 3 晚
Nia 於 2024年4月12日的回應
Dear John,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Tatyanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great stay at the Sonesta! Special thank you to Natalie and the whole team for be so nice and accommodating during this past festival weekend. I will definitely use this hotel again when traveling to Raleigh.
於 2024 年 4 月住了 2 晚
Nia 於 2024年4月12日的回應
Dear Tatyanna,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Gregory

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Christopher 於 2024年5月3日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Arun

讚好：整潔度、職員與服務、設施服務和住宿狀況
Worth it. Value based 3star Hotel
於 2024 年 3 月住了 1 晚
Nia 於 2024年3月24日的回應
Dear Arun,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Anthony

於 2024 年 3 月住了 1 晚
Nia S. 於 2024年4月28日的回應
Dear Anthony,Thank you for the review. We look forward to seeing you again soon!

6/10 一般

Jennifer

家人同遊
All staff was VERY friendly and helpful except one woman who was short and rude when we asked for extra towels and toilet paper. The telephone in the room did not work for us to be able to call the front desk, there was no dish soap to wash dishes and there wasn't any paper or pen to jot stuff down. These seem like reasonable items to have handy.
於 2024 年 3 月住了 3 晚
Nia 於 2024年3月23日的回應
Dear Jennifer, Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

4/10 欠佳

barry

家人同遊, 寵物同遊
The room smelled terrible. Musty and dirty. We told the front desk but it didn’t improve. The windows didn’t open correctly and the air conditioning was so noisy we couldn’t sleep. Would not stay there again.
於 2024 年 3 月住了 3 晚
Nia 於 2024年3月19日的回應
Dear Barry,Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We do hope that you will return and give us another opportunity to exceed your expectations.

10/10 優異

Caren

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Nia 於 2024年3月19日的回應
Dear Caren,Thank you for staying with Sonesta and for the review. We look forward to seeing you again soon!

8/10 不錯

Rollie Carmen

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The hotel has a clean room and decent ammenities. My only gripe is the distance from the elevators to rooms. Oh and the shower curtain in our room definitely needed to be changed. Overall all no too shabby
於 2024 年 2 月住了 2 晚
Christopher 於 2024年3月15日的回應
Dear Rollie,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your expectations during your visit. Your feedback regarding the cleanliness of the shower curtain has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

4/10 欠佳

Ashley

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
I would never stay here again. While the room was fine, I have never felt so rushed out of a place. We were told when we checked in, if we wanted housekeeping to let them know the day before. We stayed more than one night and didn't receive housekeeping, which was no problem and in line with what we were told at check in - housekeeping will only come if you ask. We never requested housekeeping, however, on our last night housekeeping knocked on our door at 7:45 am and woke us up! Then they knocked again at 10 am! Then at 10:45 am we got a call to remind us that check out is at 11 am. We knew that and had it been after 11 am I would have no problem with the call but between the multiple and very early housekeeping knocks and call before we were even supposed to be out of the room I felt very unwelcomed and like they were in a rush to get us out of the room. This was our weekend away from children so we really wanted to sleep in and relax and instead were awoken early and felt rushed out!
Christopher 於 2024年3月12日的回應
Dear Ashley,Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

6/10 一般

Nadine

讚好：整潔度
不滿：職員與服務
於 2024 年 2 月住了 2 晚
Christopher 於 2024年2月29日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Roseann

讚好：整潔度、職員與服務和住宿狀況
Clean and very friendly staff.
於 2024 年 2 月住了 4 晚
Nia Saunders 於 2024年3月4日的回應
Dear Roseann,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 優異

Teresa

讚好：整潔度、職員與服務和住宿狀況
The staff was so friendly. Everything was very clean and beds were very comfortable. Very nice rooms with everything you need. Probably one of the best free breakfast options I’ve seen in along time. Would definitely recommend!
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月27日的回應
Your feedback of your recent stay is greatly appreciated. We are soo happy to hear that you enjoyed the breakfast served at our property. Hope to see you again!

2/10 很差

Felipe

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月27日的回應
Thank you for the review.

4/10 欠佳

Keith

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Did not get a warm welcome, it was more like she was doing us a favor. No one at front desk, but waited only 2 minutes. Seemed like that was the norm. Did not have charges explained to us. Did not get the WiFi code. No explianing of amenities and where they were. Did tell us the hours for breakfast.
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月27日的回應
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.

8/10 不錯

miracle

伴侶同遊
讚好：整潔度
Nice hotel. Only complaint is that the bathroom sink drained slowly
於 2024 年 2 月住了 2 晚
Christopher 於 2024年2月27日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and sorry about the slow sink drain.. We wish to welcome you back to the hotel soon!

10/10 優異

Rebecca

家人同遊, 商務旅客
讚好：設施服務
Everyone was so nice, we were there for my daughter to have surgery and people were very gracious and supportive making sure we had what we needed. They would always ask how she was doing when they saw us out for our short walks. The room was perfect and very clean.
於 2024 年 2 月住了 6 晚
Christopher 於 2024年2月27日的回應
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 優異

Shay

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very clean, plenty of room, great kitchen. Perfect stay. The people at the front desk were very friendly and professional. I will go back.
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月27日的回應
Thank you for the review. Sorry for the miscommunication regarding the parking fees. We appreciate you as a customer and hope to see you again in the near future.

10/10 優異

Brennan

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
We had a great stay. The staff was very friendly, the area was quiet and safe, and our room was very clean and comfortable.
於 2024 年 2 月住了 2 晚
Christopher 於 2024年2月20日的回應
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 不錯

Carrie

讚好：整潔度
不滿：住宿狀況
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月20日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Jessica

於 2024 年 2 月住了 1 晚
Nia 於 2024年3月23日的回應
Dear Jessica,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay and we wish to welcome you back to the hotel soon!

2/10 很差

ASHLEY

不滿：整潔度、設施服務和住宿狀況
You are better off staying in Raleigh, BEWARE!!!
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月20日的回應
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

8/10 不錯

Tracy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Used
I can only assume it was okay because i booked for my ex and his current girlfriend because he is broke and doesnt want her to know so
於 2024 年 2 月住了 3 晚
Christopher 於 2024年2月20日的回應
Thank you for the review.

6/10 一般

Isaac

商務旅客
讚好：職員與服務和住宿狀況
I really like the facilities and the room is very nice, it’s very comfortable and convenient to have many amenities in the room, but I noticed that the shower drain was full of hair and the water wasn’t being drained properly, also some dishes wasn’t totally clean, but I believe that it was something that happened just once and I’m sure the next time that I stay there it’ll not happen again
於 2024 年 2 月住了 2 晚
Christopher 於 2024年2月20日的回應
Dear Isaac, Thank you for your feedback of your recent stay with us. We understand you were not perfectly satisfied with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

10/10 優異

Bryce

讚好：整潔度、職員與服務和住宿狀況
Was an overall great stay.
於 2024 年 2 月住了 3 晚
Christopher 於 2024年2月15日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Rima

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Christopher 於 2024年2月15日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 不錯

David

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月15日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
The hotel was very clean and the breakfast was good. I really enjoyed my stay at Sonesta Suites.
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月6日的回應
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 優異

Ariyah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/a
於 2024 年 2 月住了 2 晚
Christopher 於 2024年2月6日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

10/10 優異

Marita (Rocky Mount)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoy my two night stay. The environment was calm, quiet and inviting. Breakfast was delicious. The workers are awesome. This is my home away from home 🏡.
於 2024 年 2 月住了 2 晚
Christopher 於 2024年2月6日的回應
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 不錯

Ron

伴侶同遊
讚好：整潔度和職員與服務
A good deal for the price.
於 2024 年 2 月住了 1 晚
Christopher 於 2024年2月6日的回應
Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
The extra space was very convenient. Staff was helpful and the breakfast was very good.
於 2024 年 1 月住了 4 晚
Christopher 於 2024年2月6日的回應
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 優異

jorge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Had a great experience with our stay here. Very clean and comfortable. Very helpful stay.
於 2024 年 1 月住了 2 晚
Christopher 於 2024年2月6日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

10/10 優異

Hailey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Christopher 於 2024年2月6日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

10/10 優異

Kelly

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Christopher 於 2024年2月6日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

8/10 不錯

Pedro De

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice!
於 2024 年 1 月住了 1 晚
Christopher 於 2024年1月30日的回應
Thank you for the review. We look forward to seeing you again soon!

8/10 不錯

Teshia

讚好：職員與服務
於 2024 年 1 月住了 2 晚
Christopher 於 2024年1月30日的回應
Thank you for the review. We look forward to seeing you again soon!