2/10 糟糕
Raumoa
与家人及幼儿出行
2024年02月7日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
NOT RECOMMENDED.dirty,old,worn.Our experience from beginning to end was unbearable. I booked for 6ppl for $1051.63. Our stay was from 2-7th Feb.When I got my itinerary, it said the booking was only for 2ppl. I called abt the error made,to which tanya insisted i pay $500 for my 4 chldrn.I hesitantly agreed to pay the extra,since they wouldn’t refund me back.baring in mind we were here to bury our mother/nana.so we needd somewhr to stay. I barely got of the plane, before the txts and messages started to spam my phone about paying money now..we just took our mum off the plane and driving to our home in Arorangi &they are spamming me. Im trying to organise my family our transport our luggage our extended family etc.And these ppl are worried about money.. when we finally got to check in,at the house. Staff asked us to pay now. I didn’t have cash at the time because we just got of the plane. I said to the staff pls come back when we are here again. We drove back to Arorangi and slept there with mum one last time. When we came back to the accomm, staff ask on boss behalf Tanya for money now. We still didn’t make it to the atm. On day 3.We got a very nasty phone call frm Tanya &anotherfrmJune. Who came to the property to kick us out! She racially profiled my kids calling them”you people”&accusing thm of breaking her old picture,that fell of th wall.Thtwas the last straw. Frm then on,I refuse to pay anymre.she calld her ppl & police to intimidate me.But the police sided with us.