Hello Daniel,Thank you so much for taking the time to review our hotel! We certainly value your feedback. I am happy to see you enjoyed your stay with us. We definitely hope we get another opportunity to serve you again in the future to provide you with another 10 out of 10 stay experience. Have a wonderful day and safe travels!

Hi Alexander,Thank you for taking the time to review our hotel. We certainly value your feedback. I am delighted to hear you found our hotel accommodations perfect. We definitely hope we get another opportunity to serve you again in the future. Have a wonderful day and safe travels!

Hello Laura,Thank you so much for reviewing our hotel. We certainly value your time and feedback. I am delighted to see you enjoyed your stay with us with your 10 out of 10 rating! We definitely appreciate you for staying with us and we hope we get the great privilege of serving you again whenever you're back in Gallup. Have a fantastic day and safe travels!

Hello Darlene, Thank you for taking the time to review our hotel. I'm very glad you found our hotel convenient and quiet. I'm also happy you enjoyed the kitchenettes in our rooms. I do apologize for the bed quality. We definitely appreciate you for staying with us and we hope we get the opportunity to serve you again in the near future! Have a nice day and safe travels.

Hello Gordon, Thank you for taking the time to review our hotel! We certainly value your feedback. I am very glad to see you enjoyed your stay with us! We appreciate you for staying with us and we definitely hope we get the privilege of serving you again in the near future. Have a wonderful day and safe travels!

Hello Kevin,Thank you for taking the time to review our hotel. I would like to apologize for the noise issue you experienced during your stay with us. We do our best not to group everyone in the same area. Although, our room types play a big factor in determining how we assign reservations. Additionally, as a pet friendly hotel, we do our best to ensure all pets are on our pet floor. Nevertheless, I do apologize for the noise keeping you up most of the night. We certainly hope we get another opportunity to serve you again in the future for a chance to provide you with a better experience. We appreciate you for staying with us. Have a nice day and safe travels.

Hello, I apologize for the miscommunication and not having the room requested available. We understand your disappointment. I hope the issue was resolved with Hotels.com. We will use your comments as a coaching session for our front desk staff to improve on how we communicate. We appreciate you for staying with us and we hope we get another opportunity to serve you again in the future. Thank you.

Hello Michael,Thank you so much for taking the time to review our hotel. I am very happy to read your comments regarding our clean property and friendly staff! We appreciate you for staying with us and we definitely hope we get another opportunity to serve you again in the future. Have a wonderful day and safe travels!

Hello Joe,Thank you so much for reviewing our hotel. We certainly value your time and feedback. I am very delighted to see you had a 5 out of 5 stay with us! We definitely always strive to provide our guests with a pleasant and welcoming stay and I am glad we were able to achieve that goal during your stay. We appreciate you for staying with us and we hope we get another opportunity to serve you again in the future! Have a wonderful day and safe travels!

Hello Juanita,Thank you so much for taking the time to review our hotel. We certainly value your feedback and we are very delighted to see you enjoyed your stay with us! We definitely hope we get another opportunity to serve you again in the future! Have a fantastic day and safe travels!

Hello,I would like to start by apologizing for the level of cleanliness to your room. That is below our standard and we want you to know we have certainly addressed your concerns with our housekeeping staff. We will use this as a coaching opportunity to ensure this is an isolated issue. Nevertheless, I am happy to hear you found our staff friendly. We hope we get another opportunity to serve you again in the future for a chance to provide you with a better experience overall. We appreciate your feedback and safe travels.

Hello Fatima,Thank you so much for taking the time to review our hotel! We are very happy you found the room spacious. We definitely hope we get another opportunity to serve you again in the future for a chance to provide you with another 5 out of 5 stay with us! Have a wonderful day and safe travels!

Hello kwang,Thank you so much for taking the time to review our hotel. I am happy to hear the room was convenient for you! I do apologize for the miscommunication about our incidental authorization. At check in, we authorize your card for incidentals which is only an authorization and not a charge. That authorization will show as pending for around 5 to 7 business days after check out, then it will be released back to you. That process depends on your bank. By now, you should see the pending authorization released back to your account. We will work with our front desk and use this as a teaching opportunity to ensure incidental authorizations are explained at check in. We definitely appreciate you for staying with us and we hope we get another opportunity to serve you again in the future. Have a great day and safe travels!

Hello Kim,Thank you for taking the time to review our hotel. We certainly appreciate you for staying with us. I'm very glad to hear you enjoyed your stay with us! I do apologize for the garbage disposal not working and the missing coffee pot. Nonetheless, I am glad our front desk staff was able to accommodate you on the bottom floor. We certainly hope we get another opportunity to serve you again in the future! Have a wonderful day and safe travels!

Hi Chad,Thank you for taking the time to review our hotel. We certainly value your feedback. I'm glad to hear your stay was nice with us! We definitely hope we get another opportunity to serve you again! Have a great day!

Hello!Thank you so much for taking the time to review our hotel. I am very happy to read your comments regarding our clean and convenient rooms! Our kitchenettes certainly come in handy! We're also glad you were able to stop by our breakfast. We appreciate you for staying with us and we hope you think of us the next time you're in Gallup! Have a wonderful day and safe travels!

Hi Mitch,Thank you so much for taking the time to review our hotel. I am very happy you found our kitchenettes very helpful. I agree that all hotels should have them! We definitely appreciate you for staying with us and we hope we get another opportunity to serve you again in the future. Have a wonderful day and safe travels!

Hi Theresa,Thank you so much for taking the time to review our hotel. We certainly value your feedback. I am delighted to hear you had a wonderful stay with us! We definitely hope we get the chance to serve you again in the near future. Have a great day and safe travels!

Hi Koichi D Chino,Thank you for taking the time to review our hotel. We certainly value your feedback and we appreciate you for staying with us. We definitely hope we get another opportunity to serve you again for a chance to provide you with a 10 out of 10 stay experience. Have a wonderful day and safe travels.

Hi Emelia,Thank you so much for taking the time to review our hotel. We certainly value your feedback. I am glad you enjoyed your stay with us and felt comfortable! We appreciate you for staying with us and we hope we get the opportunity to serve you again in the future!

Hi Brian,Thank you for taking the time to review our hotel. We definitely value your feedback. I apologize for any inconveniences you experienced during your stay with us. We hope you would give us another opportunity in the future for a chance to provide you with a better experience overall. Again, thank you for staying with us and have a good day. Safe travels.

Hello,Thank you so much for taking the time to review our hotel. We certainly value your feedback and we hope we get the opportunity to serve you again in the future. Have a wonderful day and safe travels!

Hello Yvonne, I would like to start by apologize for the inconveniences you experience during your stay with us. We have shared your comments with our maintenance staff to ensure this is an isolated issue. We value your feedback as it allows us to constantly make changes to our property for improvement. We appreciate you for staying with and we hope we get a second chance in hopes to provide you with a better experience overall. Have a good day and safe travels.

Hi Kim,I'd like to thank you for taking the time reviewing our hotel. We certainly value your feedback and we are happy to hear you found our rooms comfortable and clean! I am also delighted to hear you plan on using us again for your next trip out here! We definitely look forward to serving you again! Have a wonderful day and safe travels!

Hi Carlos,Thank you for your feedback. We value all feedback. I apologize the reservation you booked was not matched in our system and that it was not ready by the time you checked in. I also apologize for the inconvenience of our pool being closed. We are certainly working hard to get it reopened, however, we have received some challenges with shipping of pool parts. Overall, I sincerely apologize for your entire stay experience. We appreciate you for staying with us and we hope we get the opportunity to serve you again in the future! Safe travels!

Hello Santana,Thank you for taking the time to review our hotel. We certainly value your feedback and use feedback like yours to continuously make changes to our hotel for improvement. We definitely hope we get the opportunity to serve you again in the future! Have a wonderful day!

Hi Priscilla,Thank you for taking the time to review our hotel. We appreciate you for staying with us and we hope we get the chance to serve you again in the future! Have a wonderful day!

Hi Leslie,Thank you for taking the time to review our hotel. We are very delighted to hear you enjoyed your stay with us. We're glad you felt safe with your family and that you all enjoyed making waffles! We definitely look forward to your next stay with us!

Hi THIVANKA,We appreciate you taking the time to provide your feedback. We value all feedback because it lets us know what areas we can improve. I do apologize for the experience you had during your stay from the dirty room to the rude receptionist. I have passed your comments on to our front desk and housekeeping staff to ensure this is an isolated issue. We hope we get the opportunity to serve you again, for a chance to provide you with a better experience. Again, thank you for choosing the Towneplace Suites in Gallup, NM.

Hi Vernon, Thank you for taking the time to review our hotel. We certainly value your feedback. We hope to see you again the next time you're in the area. Have a wonderful day!

Hi Tony, Thank you for taking the time to review our property. We appreciate you feedback. We are sorry to see you did not have the best experience with us. We hope we get the opportunity to serve you again in the future, for a chance to provide you with a better experience.

Hi Brittney, Thank you for taking the time to review our hotel. We are delighted to see that you had a 10 out of 10 stay with us! We certainly hope we get the chance to see you again when you're back in the area! Have a wonderful day!

Hi Kim, Thank you for sharing your feedback! We're glad you had a 10 out of 10 stay with us! We hope to see you again for a future stay! Have a wonderful day!

Hi David, Thank you for taking the time to review our hotel. We certainly appreciate you for staying with us and we value your feedback. We are very glad you found our hotel clean and beautiful!! We also excited to hear that you will be staying with us again for a future stay. We definitely can't wait to serve you again. Have a nice day!

Hi Kim, Thank you for taking the time to review our hotel. We value your feedback and we are delighted to know your stay was great! We definitely hope we get the chance to serve you again in the future! Have a fantastic day!

Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your recent experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.