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列治文市度假貝斯特韋斯特頂級酒店的評價

3 out of 5
列治文市度假貝斯特韋斯特頂級酒店
4303 Commerce Road, Richmond, VA

評價

7.8

不錯

10 分評分，優異；907 則評價中有 415 則" "
8 分評分，不錯；907 則評價中有 206 則" "
6 分評分，一般；907 則評價中有 120 則" "
4 分評分，欠佳；907 則評價中有 74 則" "
2 分評分，很差；907 則評價中有 92 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

cheng

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2022 年 9 月住了 1 晚
Management 於 2022年9月18日的回應
Thank you, Cheng. Safe travels and we hope to welcome you back again soon!

10/10 優異

Luz E

讚好：整潔度、職員與服務和住宿狀況
Tranquila y segura.
於 2024 年 5 月住了 2 晚

6/10 一般

Ekaterina (Gainesville)

於 2024 年 5 月住了 2 晚

6/10 一般

Jocelynn

伴侶同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
The area was kinda of scary but it was clean.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
HI Jocelynn! Happy to hear you found the hotel clean and comfortable! Safe travels!

10/10 優異

Andrew

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a good stay
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
Thank you for the kind review, Andrew! We look forward to welcoming you back! Safe travels!

8/10 不錯

Gerardo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
Thank you, Gerardo! Safe travels!

10/10 優異

kelvin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check-in process, The Room was clean and neat.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
Thank you, Kelvin! We are glad you had a great check in experience and enjoyed the room. Come back and see us soon!

8/10 不錯

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good experience. No coffee machine in room.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
Thank you, James!

10/10 優異

Ana

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
Thank you, Ana! safe travels!

6/10 一般

Pamela

不滿：職員與服務和住宿狀況
The bed was the only nice thing about the stay but after seeing the disgusting towels, I now wonder if my sheets were actually clean. Both towels had giant brown stains and I had to dry off with a wash cloth. There were numerous live and dead roaches. I do not recommend this hotel and I will never patron another best western.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月23日的回應
Hi Pamela, we are sorry to hear we did not exceed your expectations on your most recent trip. Safe travels!

10/10 優異

AliNasad

於 2024 年 5 月住了 2 晚

6/10 一般

chelsea

讚好：整潔度和職員與服務
於 2024 年 4 月住了 3 晚
Management 於 2024年5月1日的回應
Thank you, Chelsea! Safe travels!

8/10 不錯

Pedro

家人同遊, 伴侶同遊
讚好：住宿狀況
I like that professionalism
於 2024 年 4 月住了 2 晚
Management 於 2024年4月29日的回應
Thank you, Pedro! Safe travels!

10/10 優異

Autumn

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved my stay everything was close and convenient
於 2024 年 4 月住了 1 晚
Management 於 2024年4月19日的回應
Thank you, Autumn! Safe travels and we hope to welcome you back soon!

10/10 優異

STEVEN

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Everyone at the hotel were very pleasant and professional
於 2024 年 4 月住了 1 晚
Management 於 2024年4月19日的回應
Thank you, Steven! Safe travels and we hope to welcome you back soon!

8/10 不錯

Leani

讚好：整潔度和職員與服務
Overall a decent place. I was only there for about 5 hours so I have limited feedback.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月15日的回應
Thank you, Leani. Safe travels

6/10 一般

Shanasia (spartanburg)

親子同遊
Could be more clean. We woke up to a roach in the bathroom. Our refrigerator didn’t work.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月15日的回應
Thank you, Shanasia. Safe travels

10/10 優異

Brandon (Kanata)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was easy and room was nice
於 2024 年 4 月住了 1 晚
Management 於 2024年4月12日的回應
Thank you, Brandon. Safe travels and we hope to welcome you back soon!

10/10 優異

Joseph

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great clean and convenient!
於 2024 年 4 月住了 1 晚
Management 於 2024年4月5日的回應
Thank you, Joseph! Safe travels!

10/10 優異

Edgar

讚好：整潔度、職員與服務和住宿狀況
Everything
於 2024 年 3 月住了 1 晚
Management 於 2024年4月2日的回應
Thank you, Edgar! Appreciate the nice review. We wish you safe travels and hope to welcome you back soon!

8/10 不錯

Braelyn

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Management 於 2024年4月5日的回應
Thank you, Braelyn! Safe travels and we hope to welcome you back again soon!

10/10 優異

Zach

於 2024 年 3 月住了 1 晚
Management 於 2024年4月2日的回應
Thank you, Zach! We appreciate it and wish you safe travels!

8/10 不錯

Cliff

讚好：整潔度、職員與服務和住宿狀況
Nice rooms big flat screen laundry room and gym. Nice place for a pit stop
於 2024 年 3 月住了 1 晚
Management 於 2024年4月2日的回應
Thank you, Cliff! Safe travels and we look forward to welcoming you back!

10/10 優異

Igor

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Management 於 2024年4月1日的回應
Thank you, Igor! Safe travels and we hope to welcome you back soon!

10/10 優異

Aisha (Frederick)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Crisp and newly renovated, feels clean and the staff is very friendly and attentive.
於 2024 年 3 月住了 2 晚
Management 於 2024年4月1日的回應
Thank you, Aisha! Safe travels and we hope to welcome you back soon!

10/10 優異

Mel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the space entirely. Breakfast was tasty. Appreciate additional towels when asked for in the middle of the night.
於 2024 年 3 月住了 3 晚
Management 於 2024年3月27日的回應
Thank you, Mel! Safe travels and we hope to welcome you back on your next trip to Richmond!

10/10 優異

Christopher

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Very chill
於 2024 年 3 月住了 3 晚
Management 於 2024年3月18日的回應
Thank you, Christopher! Safe travels and we hope to welcome you back soon!

10/10 優異

Carrie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff! Clean hotel!
於 2024 年 3 月住了 1 晚
Management 於 2024年3月18日的回應
Thank you, Carrie! Safe travels and we hope to welcome you back soon!

2/10 很差

Marin

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hotel room was filthy. Room we were moved to was also filthy. Tried to get a refund from the extended stay we booked due to all of this and the "owner" never responded to my messages as well as Expedia's messages on the refund. DO NOT STAY HERE. FILTHY AND RUDE STAFF
於 2024 年 2 月住了 1 晚
Management 於 2024年3月15日的回應
Hi Marin, I looked up your reservation under guest name Derek Megger who was in town working on a Verizon store downtown and liked our property. In fact, he is helping me set up a negotiated rate with his company because we have ample parking at our hotel. I am not sure if this review was intended for a different hotel? We wish you safe travels.

10/10 優異

Christopher

讚好：住宿狀況
It was cool
於 2024 年 3 月住了 2 晚
Management 於 2024年3月14日的回應
Thank you! Safe travels

10/10 優異

Kenneth

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff! Prince at the front desk was great!
於 2024 年 2 月住了 2 晚
Management 於 2024年2月26日的回應
Thank you, Kenneth! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

4/10 欠佳

Ansalene

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel needs updating. Lots of rust in bathroom and dingy linens.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日的回應
Hi Ansalene, sorry to hear we were unable to exceed your expectations on your most recent trip. Safe travels and Happy New Year

8/10 不錯

Siarhei

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very clean place for the price. Area is so so. I would set more stars if air conditioning was not so noisy.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日的回應
Thank you, Siarhei! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

8/10 不錯

Tamara

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Management 於 2024年2月26日的回應
Thank you, Tamara! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

8/10 不錯

Ibironke

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Management 於 2024年2月20日的回應
Thank you, Ibrionke! Safe travels and we look forward to welcoming you back again soon!

2/10 很差

Nala

不滿：整潔度和住宿狀況
The shower was dirty and the shower flooded after use. The entire bathroom floor was covered in a puddle of water after one shower usage. The hotel microwave was old and the room wasn’t cleaned properly beforehand. We found an old blunt in the couch seat.
Management 於 2024年2月20日的回應
Nala, thank you for taking the time to leave a review. We are sorry we did not exceed your expectations during your most recent stay with us. We wish we would have had the opportunity to discuss the issues during your stay so we could have had the opportunity to correct them. We wish you safe travels and welcome you back.

8/10 不錯

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Management 於 2024年2月17日的回應
Thank you, Nancy! We are glad you enjoyed your stay and hope to welcome you back again soon!

10/10 優異

Howard

讚好：職員與服務、設施服務和住宿狀況
The area was very dull no life.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月17日的回應
Thank you, Howard! We are glad you enjoyed your stay and hope to welcome you back again soon! There are a lot of options near us to explore Richmond!

8/10 不錯

Herbert

於 2024 年 2 月住了 2 晚
Management 於 2024年2月17日的回應
Thank you, Herbert! We are glad you enjoyed your stay and hope to welcome you back again soon!

8/10 不錯

José

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet
於 2024 年 2 月住了 1 晚
Management 於 2024年2月17日的回應
Thank you, Jose! We are glad you enjoyed your stay and hope to welcome you back again soon!

8/10 不錯

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We always stop here overnight when we travel up the east chase
於 2024 年 2 月住了 1 晚
Management 於 2024年2月12日的回應
Thank you, Michael! We are glad to have you back with us. We hope to see you again the next time! Sincerely,

6/10 一般

jennifer

伴侶同遊
Bed was comfortable
於 2024 年 2 月住了 1 晚
Management 於 2024年2月12日的回應
Thank you, Jennifer! Glad to hear you enjoyed the comfortable beds during your stay! We wish you safe travels!

2/10 很差

Matthew

於 2024 年 1 月住了 4 晚
Management 於 2024年2月7日的回應
Hi Matthew, very sorry to hear we did not exceed your expectations on your most recent trip. We wish you safe travels.

10/10 優異

Ashley

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was fantastic and very accommodating.
於 2024 年 1 月住了 2 晚
Management 於 2024年1月31日的回應
Thank you, Ashley! Safe travels and we look forward to welcoming you back!

10/10 優異

Michael

For the price loved the room with a microwave and excellent coffee maker. Just came from a Marriott hotel a little bit more expensive and this was better. We had to leave early so did not use the breakfast service!
於 2024 年 1 月住了 1 晚
Management 於 2024年1月30日的回應
Thank you, Michael! We appreciate the kind words and are so glad you enjoyed your stay. We hope to welcome you back soon!

8/10 不錯

Jacqueline

讚好：整潔度、職員與服務和住宿狀況
I’m not sure what made this property premiere beside plastic coffee cup in your room. I was staying one night and would have preferred to just grab my own breakfast from an included breakfast station. I don’t need a “curated menu” that you wait for someone to fix and pay a La carte
於 2024 年 1 月住了 1 晚
Management 於 2024年1月30日的回應
Hi Jacqueline, thank you for taking the time to leave a review. We are glad you enjoyed your stay and thank you for the comments related to breakfast. As part of a pilot program for Best Western Premier, this is invaluable feedback that will help the brand improve their breakfast offering. Safe travels and we hope to welcome you back soon

6/10 一般

Nicholas

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
Serious Noise-proofing issues. Very nice/clean
********ZERO SOUND PROOFING while rooms are very clean and nice, the doors do not have good seals on them. I had to get moved out of a connecting room because I could hear every single word, movement, ANYTHING in the connecting room. Once moved, I noticed was a centimeter gap in every door - even in my new room’s main door. This meant if anyone ever walked past I could easily hear it. I want to clarify - this isn’t the usual muffled noise you may hear in the next room, this sound is as if you are in a 2 room house with no door and someone is in the other room. Bed was comfortable, room was fairly clean and nice - one of my towels had some a red lipstick-like mark on it. Had to get moved rooms due to noise
於 2024 年 1 月住了 2 晚
Management 於 2024年1月29日的回應
Hi Nicholas, thank you for the kind words. We don't often hear issues related to sound proofing and I am sorry that was in issue for you on your most recent stay. We hope you will consider staying with us again in the future. Safe travels

8/10 不錯

Kenya

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
After a few hiccups and changing several rooms, it was a nice quiet stay. Bathroom mirror light didn’t work, so it was a little dim. Loved the workout room.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Thank you, Kenya! safe travels and we hope to welcome you again soon!

10/10 優異

Doris

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Doris LPN
This was an amazing stay. It was very comfortable. Staff was very friendly. Would recommend to family and coworkers anytime five stars on my list room was outstandingly clean.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日的回應
Thank you very much, Doris! Safe travels and we look forward to welcoming you back soon!

8/10 不錯

querida

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日的回應
Thank you, querida. Safe travels and we hope to welcome you back soon!