Minneapolis - St. Paul Ridgedale Center Hotels

"Parking lot was dark with many lights burned out, the hotel itself was dirty and under renovation. Our room was clean, it took 3 tries, but the floor was not level, TV didn’t work and there was nothing to sit on besides the bed."

"I checked in on a Friday night planning to stay until Sunday morning, me and my friends woke up around 4am to find a bed bug on the pillow, an adult size bed bug at that, we caught it in a plastic cup and brought it down to the front desk, he asked if we needed new sheets, we asked for a different room because we had no where else to go at that time in the morning, no other hotel close by would let us check in until 4pm. He said he’d let the manager know what was going on and that we could talk to her later. We got the new room and checked everywhere for bed bugs & didn’t find anything, still we could barely get back to sleep after the whole ordeal because we were terrified to find another one crawling on our pillows. Because of that we didn’t fall asleep until at least 9-10am, we accidentally slept past 3pm, so by the time we went down to the front desk to figure everything out further the manager was gone and the front desk wouldn’t cancel our next nights stay or refund us:/ the whole situation was really disappointing and disgusting, especially for the amount of money spent just to get a room with bed bugs. Terrible all around. Bed bugs override all Non refundable bookings as well as all no cancellation policies."

"The girl at the front desk was not the friendly person I have ever met more worried about her phone than helping customers"

"We did have breakfast in the hotel and it was very good!"

"Very nice clean accommodations"

"Room was clean and every employee on property was over the top nice. Everyone wanted to help make our stay perfect. And it was. "

"It was good."

"I’ve stayed here approximately 6 to 8 times in the last few years and I’ve never been disappointed. The staff is always helpful and super friendly, the rooms are very clean and updated, and it’s a great location. "

"They are in the midst of redoing the decor, and the floor we were on was missing wallpaper, etc--our room was fine, but the hallway had not be remodeled yet. We arrived late, so the remaining rooms might have been on the floors not yet remodeled. At any rate, it was safe and quiet."