Extended Stay America Rocklin hotels

"The pool was dirty with no skimmer to clean it ourselves. The bathroom sink and counter was dirty upon check-in. The hotel has a great location though with a 3 minute walk to Golden 1 and restaurants. "

"Spotless! Daily housekeeping; very nice. Good value. "

"Our room was not very clean. There was soap scum and mold in the bathroom. Upon arrival there was a sign at the check in desk that said we were required to leave a 200$ CASH DEPOSIT before we could check in. I checked in ONLINE with the link they sent me and a cash deposit was never discussed. So we had to drive to ATM. Then at the hotel we gave them the money in an envelope that they gave us. We asked if they were going to count it. They refused. They said someone will count it later. Then the envelope was sealed a they REFUSED TO GIVE A RECEIPT. We went to use the hot tub. CLOSED. We went to use the pool and it was absolutely DISGUSTING. I don’t think they have cleaned it in months. So disappointed in this because swimming was what my kiddo was looking forward to the most. We then wanted a refund for this ridiculous hotel and they refused. We ended up going out to mini golf that night to get away from the hotel. The next morning is what made me over the top angry. We went to get the 200$ cash deposit back and there was now NO SIGN AT THE FEONT DESK REQUIRING A DEPOSIT. The front desk man asked us for our room number and if we had a receipt. We told him what happened and he gave us the 200$. We left and came back a moment later to refill our water bottles and he co fronted us telling us it said we only put down 100$. That was not true! DO NOT STAY HERE. SOMETHING REALLY SHADY IS GOING ON!"

"Terrible housekeeping. I was there for almost a week and my room was never serviced. "

"The updated pool was great. Wish they would open the revival bar at 11 am on most days as it is a great space"

"Every was wonderful except for breakfast, same breakfast everyday for a week and no meat, None, nada. We liked our stay, convenient location to everything "

"Elevator was out of service. Tv did not work "

"Fine all fine. Except that DANG Doors! Stupid keys. Stupid. Have to get a new key every day? Stupid. I know I know. Every desk clerk said they're getting new key cards on doors soon. Well I don't know if every coming back but jeez was that annoying "

"carpet in the room needs to be replaced, hallways need to be vacuumed, hard to find the entrance using an I phone GPS "