Liked the location and quick communication. The place itself was a bit dirty especially the blankets.
Monica
2024 年 3 月入住 3 晚
10/10 超赞
Hugo
团体旅客
2024年03月12日
满意:清洁度、服务设施、住宿条件和设施
Súper buen lugar!
Hugo
2024 年 3 月入住 4 晚
10/10 超赞
Byungjin
2024年02月6日
满意:客房舒适度,清洁度
Byungjin
2024 年 1 月入住 7 晚
10/10 超赞
Eric Jacob
与家人出行
2024年01月8日
满意:住宿条件和设施,清洁度
Eric Jacob
2024 年 1 月入住 5 晚
6/10 一般
Maria
与家人出行
2024年01月8日
不满意:清洁度
Great location but below average apartment!
Great location but the whole Sonder experience leaves a lot to be desired. I think they try to be part BnB part hotel and end up not really achieving either. A few issues - the place smells terrible - a damp odor throughout but particularly in the bathrooms where there is mould / discoloration on the roof. Windows don’t seal / close properly and worst of all the power kept tripping out. When I asked the staff about this they questioned what appliances we had on. Apparently, you can’t have lights on run the washing machine and the tv at the same time. They said they would send staff to have a look but heard nothing about that and it continued to trip the next morning! No tea towels provided, average linen and quite noisy - probably another issue caused by the windows. The toiletries provided are nice but the dispensers don’t work.
Maria
2024 年 1 月入住 4 晚
8/10 还可以
Susan
与家人出行
2023年12月30日
满意:住宿条件和设施,清洁度
The location of this property was very good for what we had planned to do. The rooms are nicely remodeled and reasonably spacious for a city hotel.
Just be aware that Sonder is not a full service hotel. There is no front desk reception and therefore no immediate help for what you may need.
For example, I needed bag storage on our arrival Christmas Day but all of the storage places the Sonder app recommended indicated they were closed for the holiday. I texted Sonder on the app and asked about earlier checkin and they at first just quoted the same info from the app which I had already explained would not work. After some back and forth they said they would “push through” a request for letting us drop our bags before checkin. I got an email later denying the request. Fortunately, we were able to find a different storage company open nearby and solved the problem on our own.
Another example is that I had a lot of trouble getting my credit card to work on the app to pay the city accommodation tax upon arrival. I tried at least five times with two different cards and always got an error message. These cards were working fine at every other business and online as well otherwise. After texting back and forth for two days l, Somder had to call me and upload my card via a phone bot which finally worked.
These problems were not terrible but were distracting and annoying while on vacation.
Susan
2023 年 12 月入住 3 晚
10/10 超赞
Patricia
2023年11月17日
满意:住宿条件和设施,清洁度
Great location great staff
Patricia
2023 年 11 月入住 1 晚
10/10 超赞
Heather Lynn
与家人出行
2023年09月13日
满意:清洁度、服务设施、住宿条件和设施
Wonderful stay at this Sonder location. It was nice to have coffee and tea for the morning. Always lots of extra supplies in the lobby entrance. Perfect location
Nice market next door.
It would of been easier if you could reach someone by phone instead of email for a quicker response.
Great stay in Rome.
Heather Lynn
2023 年 8 月入住 3 晚
10/10 超赞
Ryan
与配偶出行, 团体旅客
2023年08月20日
满意:清洁度、服务设施、住宿条件和设施
Perfect place to stay. Do it!!
Ryan
2023 年 8 月入住 1 晚
10/10 超赞
RENE IGNACIO
与家人出行
2023年08月20日
满意:清洁度、服务设施、住宿条件和设施
Muy céntrico . Todo esta cerca de 10 a 30 minutos a pie. Tranquilo y seguro .