Dear Guest, it's really hard to understand your comment regarding this review. Please consider us at your disposal if you wish to explain us better what happened during your stay in our Starhotels Metropole. If we didn't meet your expectation and if we failed in something it's important for us to understand the reasons. In this direction we would like to face up this matter. Hoping to welcome you once more in our beautiful hotel, in the meantime please accept our excuses. Yours faithfully Lorenzo Nencini GM Starhotels Metropole Roma

Dear Guest, Thank you for your great feedback of our Hotel. We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services. We hope to welcome you back soon! Mauro Polmonari General Manager Starhotels Metropole Rome

Dear Amy, we thank you for the time dedicated to us in writing your review about our Starhotels Metropole, and hoping to welcome you again in our hotel for your next roman stay, we send you our best regards. Mauro Polmonari General Manager Starhotels Metropole Rome

Gentile Cliente, raccogliamo con viva soddisfazione la positività della Sua recensione e la conferma che il Suo soggiorno è stato all'altezza delle Sue aspettative. Ringraziandola per le belle parole, La attendiamo nuovamente in occasione del Suo prossimo soggiorno a Roma. Mauro Polmonari Direttore Starhotels Metropole Roma

Dear YI TING, Thanks a lot for your fantastic score regarding our Starhotels Metropole in Rome! Hoping to see you once more in the next future, in the meantime we send you our best regards Mauro Polmonari General Manager Starhotels Metropole in Rome

Thanking for your kind preference, we hope we may have the pleasure of welcoming you again to the Starhotels Metropole in the near future. Kindest regards. M. Polmonari - GM

Dear Suk Fun, Thank you so much for your positive review, Please be sure to visit us again in the future. Best Regards, Mauro Polmonari - General Manager

Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

Gentile Cliente,La ringraziamo per il suo bellissimo commento e per aver scelto il nostro albergo per il suo soggiorno a Roma.Siamo felici di apprendere che abbia gradito la permanenza e che i nostri servizi siano stati all'altezza delle sue aspettative. Inoltre, l'aver voluto sottolineare la cordialità del nostro ricevimento, sempre attento alle esigenze di tutti gli ospiti, ci gratifica molto. La nostra missione è rendere speciale il soggiorno dei nostri ospiti per offrire loro il confort ed il servizio che meritano. In attesa di poterLa ospitare nuovamente, Le porgo i più cordiali saluti.Lorenzo NenciniDirettoreStarhotels Metropole Roma

Dear Guest,We cannot but to thank you for taking the time to review so nicely your recent stay at the Starhotels Metropole in Rome. We are very glad we succeeded in making your stay an “experience to cherish”.We look forward to welcoming you back in the future.Lorenzo Nencini General ManagerStarhotels Metropole Rome

Dear Guest,in thanking you for wanting to share your review with us and Expedia community.We take note of the points you have reported in order to dedicate particular analysis and attention to the latter, so that we can always improve and make our Guests' experience unforgettable their experience with us.Looking forward to having you back soon, we take this opportunity to send our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Dear Guest,Thank you for your great feedback of our Hotel.We are pleased that you appreciated our hotel and our services.Hoping to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole

Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services but what makes us more proud is your recommendation of our Hotel to future Guests. Please consider our doors opened to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services. We hope to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services but what makes us more proud is your recommendation of our Hotel to future Guests. Please consider our doors opened to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

****Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

Dear Guest,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It is always a pleasure for us to read a good impression about the services we provide. Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

Dear Guest, We would like to thank you for taking the time to leave your review and expressing your opinion about Starhotels Metropole.It’ a pleasure for us to read about the positive impressions received during your stay in Rome about our hotel service and Starhotels’ hospitality!We sincerely hope to welcome you once again in the “Caput Mundi”.Best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

Estimado Cliente, Gracias por su evaluación y por ser nuestro huésped en nuestro Starhotels Metropole. Esperamos darle la bienvenida nuevamente, mientras tanto, le enviamos nuestros mejores deseos. Lorenzo NenciniGerente

Dear Guest,thank you for having chosen our STARHOTELS METROPOLE for your stay in Rome.It is a real pleasure for us to read your positive feedback.We look forward to welcoming you again soon.We remain at your disposal for any future request.Best regards,Lorenzo NenciniGeneral Manager

Dear Andrew,thanks for your review. Please note that the air condition is not allowed during this period as per Municipality of Rome disposal as respect for the environment!Yours faithfullyLorenzo NenciniGeneral Manager

Dear Guest,It’s such a pleasure to read your kind words regarding our hotel and its staff, but most importantly, for dedicating some of your personal time to us. We are very happy to contribute to make your stay in Rome a memorable one, and we do hope to welcome you in the near future!Best regards,Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services. We hope to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Gentile Cliente,grazie per le belle parole ed il punteggio, che riassumono la bella esperienza vissuta con noi.AverLe dato l'opportunità di vivere il soggiorno secondo Le Sue aspettative è qualcosa che ci riempie di felicità ed orgoglio.Confidando in un prossimo soggiorno a Roma, e nel darLe presto di nuovo il nostro benvenuto, nel frattempo La raggiunganoCordiali salutiLorenzo NenciniDirettore Starhotels Metropole

Dear Guest,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

Dear Customer,We regret having to inform you that air conditioning is not permitted at this time of year by the municipality of Rome. In defense of the planet, air conditioning is only permitted during the summer period. We abide by this provision. Regarding the complete set for the third person, we apologize and offer our apologies.In thanking you for your feedback, we send our best regardsLorenzo NenciniGeneral Manager

Dear Guest,Thank you for your great feedback of our Hotel.We are pleased that you appreciated our hotel and our services.Hoping to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole

Gentile Cliente,grazie per le 5 stelle ricevute e per aver voluto lasciare il Suo giudizio a disposizione della Community. E' sempre un piacere per noi, ricevere simili attestati di gradimento, ed è di grande soddisfazione l'aver potuto soddisfare le aspettative di un nostro ospite.Nella speranza di poterLe presto dare il Bentornato, nel frattempo inviamoCordiali salutiLorenzo NenciniDirettore

Gentile Cliente,grazie per la Sua recensione e per averci voluto dedicare un po' del Suo tempo. Siamo, tuttavia, davvero sorpresi della Sua esperienza in quanto NON abbiamo cortili nei quali vengono stoccati i nostri rifiuti e la cui gestione è molto attenta, al fine di evitare quello che Lei ci ha riportato. L'unico "cortile" presente in albergo è una corte interna, sulla quale si affacciano alcune camere, non calpestabile, in quanto alla base della stessa è presente il lucernario in vetro che le dona luce.Alle ore 04:00 ci permetta di evidenziarlo nessuno in albergo è autorizzato ad espletare compiti che comportino la produzione di rumori, proprio per non inficiare il comfort dei nostri ospiti a quell'ora in pieno riposo.I rumori, quindi da Lei menzionati non sono a noi riconducibili e pur dispiacendoci per il disagio da Lei subìto, non siamo responsabili degli stessi.Ringraziamo altresì per la menzione sulla colazione e nella speranza di poterle dare presto il bentornato, nel frattempo inviamo cordiali salutiLorenzo NenciniDirettore

Dear Guest,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole. Regarding what you pointed out we take in consideration your suggestion, and we will work in order to improve our service. Hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Dear Derek,first of all thank you for your review regarding your stay at Starhotels Metropole.We greatly appreciate your willness to share your experience with us.We are sorry to read your concern about our front desk we can assure that our staff is constantly trained to offer a friendly and efficient service. We apologize if on this occasion we have not fully met your expectations and we thank for letting us know what was not up to our standards.We do hope to have the opportunity to welcome you back at the Starhotels Metropole in order to show you our great level of service.Best regardsLorenzo Nencini General Manager

Dear David,thank you for having chosen our STARHOTELS METROPOLE for your stay in Rome.It is a real pleasure for us to read your positive feedback.We look forward to welcoming you again soon.We remain at your disposal for any future request.Best regards,Lorenzo NenciniGeneral Manager

Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

Dear Guest,we are truly shocked by your review! We have remained faithful to the type of room you booked (executive) and have assigned you an executive with balcony. We were unable to give you room 702 as it is a Junior Suite already occupied by another customer. We have therefore proposed an upgrade from deluxe to Junior Suite for the following day, asking you for the difference of 30.00 per day. Sorry, but we are not the liars....Lorenzo NenciniGeneral Manager

Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It's a shame for us to read a bad impression about the services we provided and for this reason please accept our excuses. In any case we will work on what you pointed out, in order to improve our hospitality.Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

Dear Guest, It is a pleasure for us to read your score about our hotel. We are happy that your stay in Rome was as pleasant as you expected. We would be very pleased to welcome you again and we send you our best kindest regards. Lorenzo NenciniGeneral ManagerStarhotels Metropole

Dear Guest,we are really glad to know that you appreciated your stay at the Starhotels Metropole in Rome.Hoping to welcome you once more in the meantime we send you our best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

Dear Sergey,thanks for your fantastic score!Hoping to welcome you back soon in the meantime we send you our best regardsLorenzo NenciniGeneral Manager

Dear Guest,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole. Regarding what you pointed out we take in consideration your suggestion, and we will work in order to improve our service. Hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

Dear Guest,Thank you for your kindly review regarding our Starhotels Metropole in Rome.We are very pleased that you enjoy your stay with us.Hoping to Welcome you once more in the meantime, we send you our best regardsLorenzo NenciniGM Starhotels Metropole

Dear Guest,we are really glad to know that you appreciated your stay at the Starhotels Metropole in Rome.Hoping to welcome you once more in the meantime we send you our best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

Gentile Angelo,grazie per le Sue belle parole e per aver voluto condividere la Sua esperienza con questa recensione che ci riempie di orgoglio! Siamo sempre molto felici quando riusciamo ad offrire il servizio che il nostro Ospite si attende da noi e questa testimonianza è il miglior riconoscimento dell'impegno che quotidianamente applichiamo nel nostro lavoro.In attesa di darLe presto il bentornato, nel frattempo Le inviamo cordiali salutiLorenzo NenciniDirettore

Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

Dear Guest,we take notice of your comment but in the meantime you should send your opinion to the Roman Council, because as you could see in many areas the situation needs the Council attention. We do all our best, but often is not enough.Yours faithfullyLorenzo NenciniGeneral Manager

Dear Mr. Dan,thank you very much for sharing the feedback of the stay you spent with us.The entire team of our STARHOTELS METROPOLE will be glad to assist you if you will decide to kindly argue your severe opinion on us in order to always improve ourselves. Sincerely,Lorenzo NenciniGeneral Manager

Dear Guest,Thanks for the time you dedicated us, in reporting your comments about Starhotels Metropole! We are sorry with did not impress you as we aim to make each and every single stay a wonderful experience and because in our daily job the customer satisfaction is our main goal. When a guest, instead leaves the hotel without a good memory of us this is a defeat for us, because means that we failed in our mission.For this reason please accept our apologies.Hoping to welcome you once again during a future stay in Rome, in the meantime we send you our best regards.Starhotels MetropoleLorenzo NenciniGeneral Manager

Dear Mr. OZGUR,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole, and hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome