MAKE SURE YOU READ!!!
Lets start of positive, great location for theme park, water park and Ferrari land.
The rooms and hotel absolutely shocking!
Rated a 4* hotel, i would like to understand how? Who gave them the stars? When will this be reviewed?
Checked in, given keys to the armadillo building. Walked into room and was absolutely mortified! Room had been 'cleaned' however ash under glass tops, stains on furniture, miss match furniture, chips out of furniture, wardrobe had half the paint missing, bath tap rusted, unable to put nob up for shower use, door handle of bathroom was faulty. Overall just felt absolutely disgusting!
Went straight down to reception to find a que of people complaining about all kinds of things. Literally witnessed over 10 people complaining!
Was offered to stay in another room by the manager, whilst having a distraught child who believed her holiday had ended we felt we had no other option but to agree or loose our money according to management. Manager gave us ticket's for water park as an apology. The day we came to use the tickets the water park would not allow us in with them!! Hotel had messed up yet again!! Felt like we wanted to be out the hotel as much as possible as it just felt dirty.
Staff was okay - if you want bedding changed you need to take your own bedding off or they will just 'fix' it. Breakfast is exactly the same every day - very boring and repetitive.
Wish i could add pictures for you.
NEVER AGAIN!