SPA
查看供應

西方最佳東聖安東尼奧套房酒店的評價

2.5 out of 5
西方最佳東聖安東尼奧套房酒店
8669 I 10 E, San Antonio, TX

評價

9.0

卓越

10 分評分，優異；509 則評價中有 302 則" "
8 分評分，不錯；509 則評價中有 151 則" "
6 分評分，一般；509 則評價中有 33 則" "
4 分評分，欠佳；509 則評價中有 11 則" "
2 分評分，很差；509 則評價中有 12 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

8.2/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Megan

讚好：整潔度、職員與服務和住宿狀況
The gentleman that checked us in was very kind!
於 2024 年 5 月住了 1 晚
Management 於 2024年5月13日的回應
Thank you for the awesome rate and review. We hope to see you again soon!

8/10 不錯

Gloria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very accommodating. We asked for a couple of things, and they supplied what we needed~~immediately. Always cordial.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月18日的回應
Thank you for you rate and review, we hope to make your next visit 5 of 5.

2/10 很差

Dustin

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was the absolute worst hotel I’ve stayed. Our first room was truly disgusting and the second room while better was still not as clean as it should be. The customer service was horrendous as well. I can see why this hotel is in the condition it is with the current management. She did not care about our poor experience and only did anything because she felt she had to do so. She was disrespectful and just made excuses for the terrible rooms or bad customer service.
於 2024 年 3 月住了 2 晚
Avani Patel 於 2024年3月15日的回應
Thank you for taking the time to go over the issues experienced. We are deeply sorry that we fell short on our usual high standards. We want all of our guests to experience great service and clean rooms.

10/10 優異

Wilmarie

於 2024 年 3 月住了 1 晚
Management 於 2024年4月9日的回應
Thank you for the great rating and for choosing us, hope to see you again soon!

10/10 優異

Kimberly

於 2024 年 2 月住了 1 晚
Management 於 2024年3月27日的回應
Thank you for the great rating and for choosing us!

4/10 欠佳

Claudia

不滿：整潔度、職員與服務和住宿狀況
Not the cleanest
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月6日的回應
We are sorry if there were was an issue during your stay. If you had let us know we would have done all we could to correct it. Thank you for your feedback. Hope you can give us the opportunity for a better experience.

8/10 不錯

Mike

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The property was located close to our destination in San Antonio. However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied. The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月6日的回應
Thank you so much for your feedback. Our address is best entered as: Best Western Plus San Antonio East, 8669 Interstate 10 East, Converse, TX 78109. Apple maps may have issues, we have not seen issues with Google. Often a Welcome Text Message is sent that has the exact link to Google Maps. We are glad you enjoyed breakfast and the rest of your experience. We hope to see you again.

6/10 一般

Jeremy

家人同遊, 伴侶同遊, 商務旅客
不滿：設施服務
It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.
於 2023 年 11 月住了 1 晚

10/10 優異

Abby

讚好：整潔度、職員與服務、設施服務和住宿狀況
They are always so accommodating! I was offered and accepted a full Thanksgiving Day plate of food from the front desk lady. I was so thankful. They really take care of their guests.
於 2023 年 11 月住了 1 晚

6/10 一般

Citlalli

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2023 年 11 月住了 1 晚
Management 於 2023年11月7日的回應
Thank you for the rating, we hope you give us the opportunity to make your next visit 5 of 5.

10/10 優異

melody

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
staff went the extra mile....
I left behind an important item upon checkout. I received a personal call to notify me of the list item. I was able to swing by and retrieve the item at the front desk. I appreciated the extra personal attention! thank you!
於 2023 年 10 月住了 1 晚
Management 於 2023年11月1日的回應
Thank you for the glowing review and for choosing us. We are happy to hear that you were able to retreive your beloginings in a timely matter. We try are best to give every guest personal attencion.

10/10 優異

Monica

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was so nice. And the food truck that is there has amazing burgers. Room was very clean
於 2023 年 9 月住了 1 晚
Management 於 2023年10月2日的回應
Wow! Thank you for the super star review and for choosing us. Cleanliness and customers service are our top priorities.

10/10 優異

Vickie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay
於 2023 年 9 月住了 1 晚
Management 於 2023年9月23日的回應
Thank you for the great review. We are happy to know you were pleased with our services as well as your time spent with us. We look forward to seeing you again soon.

6/10 一般

Jarrod

讚好：職員與服務
不滿：住宿狀況
於 2023 年 9 月住了 1 晚
Management 於 2023年9月23日的回應
Thank you for the rating, we hope to make your next visit 5 out of 5.

8/10 不錯

Harprit

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
average place to stay
於 2023 年 8 月住了 1 晚
Managament 於 2023年9月23日的回應
Thank you for the rate and review, we hope to make your next visit 5 out of 5.

8/10 不錯

Juan

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La suite es muy amplia solo tienen que cambiar el sofa cama ppr uno que si tenga colchon. Y sellar bien las ventanas para el ruido de los autos. La suite que me toco es la 328
於 2023 年 8 月住了 1 晚
Management 於 2023年9月23日的回應
Gracias por su repuesta, y esperamos nos de otra oportunidad de que su proxima estadia sea 5 de 5.

2/10 很差

Valerie

不滿：整潔度、職員與服務和設施服務
I have never had such a terrible hotel experience. I am a 27 year old female, I checked into the hotel alone. At approximately 1 AM I heard a room key card UNLOCK my door. There was no knock or any announcement. I ask who is it? And they just immediately shut the door , stated “I’m sorry” and left. I had to call to the front desk myself and advise them of the incident, It was brushed off as just an error stating it was management. I asked why “management” didn’t explain the situation themselves instead of retreating. Staff advised they did not wish to disturb the other guest and planned on calling me in the morning to explain the incident. I was terrified and unable to sleep the rest of the night. I do not believe that hotel management would run away when confronted with the situation. I am not the type of person to usually leave a bad review but this was an extremely dangerous situation for everyone involved and was handled so poorly on their behalf. I will NEVER be staying at any Best Western again.
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月2日的回應
I am sorry for your experience. I am glad that I was able to discuss this with you at the hotel before leaving. As the situation had been explained to you on the night, we hoped that you would have felt safe as it was a manager checking a room that had knocked. We were in the process of calling you back. There were some things, as discussed, that could have been done differently on our end, which you believed would have helped you feel better. Moving forward, I have fed back to the team for an improved experience. We apologize for any inconvenience caused and hope this does not retract from you choosing Best Western.

10/10 優異

Luis

讚好：整潔度和住宿狀況
Nice place
於 2023 年 7 月住了 1 晚
Management 於 2023年7月25日的回應
Thank you for the great rate and review. Hope to see you again soon!

10/10 優異

Robert

多人同遊
讚好：整潔度、職員與服務和住宿狀況
My whole experience was great!!
於 2023 年 7 月住了 1 晚
Management 於 2023年7月25日的回應
Thank you for the great rate and review. Hope to see you again soon!

10/10 優異

Guillermo C

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great from time of check-in to check-out!
於 2023 年 7 月住了 1 晚
Management 於 2023年7月11日的回應
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 不錯

Shelley N

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Very good location to drive back to Houston airport.
於 2023 年 6 月住了 1 晚
Managament 於 2023年7月11日的回應
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 不錯

Adella

於 2023 年 6 月住了 1 晚
Management 於 2023年6月26日的回應
Thank you for the rating, we hope to make your next visit 10 out of 10.

10/10 優異

Samantha

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly staff . Price was high for room
於 2023 年 6 月住了 1 晚
Management 於 2023年7月11日的回應
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

10/10 優異

Gael (New Orleans)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Clean, great staff, and I felt safe there. The pool was so nice after a long day driving. Fellow guests were seniors, truckers and nice families. I examined the bed and it was all perfectly clean with no bed bugs.
於 2023 年 6 月住了 1 晚
Management 於 2023年6月22日的回應
Thank you for the review.

10/10 優異

Reyna (Dallas)

讚好：整潔度、職員與服務和住宿狀況
It was nice to stay even for one night. Everything looked clean. Only negative was the breakfast attendant, she wanted to talk to any & everybody. I couldn't eat in peace.
於 2023 年 6 月住了 1 晚
Management 於 2023年6月22日的回應
Thank you for your feedback.

10/10 優異

Mike

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Management 於 2023年6月7日的回應
Thank you for the great rate and for choosing us.

10/10 優異

Amanda

於 2023 年 5 月住了 1 晚
Management 於 2023年6月22日的回應
Thank you for your rating.

10/10 優異

Citlalli

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
The front guy at the desk with the Mohawk was so welcoming and we liked how clean our room was.
於 2023 年 5 月住了 1 晚
Management 於 2023年5月29日的回應
Thank you for the rate, review and for choosing our hotel. We were delighted to hear that you enjoyed your stay. We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff.

6/10 一般

Markia

於 2023 年 5 月住了 1 晚
Management 於 2023年5月29日的回應
Thank you for the rating, we hope to make your next visit 10 out of 10.

10/10 優異

Marcel

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Management 於 2023年5月4日的回應
Thank you for the awesome rating and for choosing us.

10/10 優異

Therese (Baton Rouge)

讚好：整潔度和職員與服務
This was unexpectedly clean, comfortable, quiet, and nice.
於 2023 年 4 月住了 2 晚
Management 於 2023年4月27日的回應
Thank you for taking the time to fill out a review and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 不錯

Trixie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was right next to Chili's which was awesome to walk across parking lot to get dinner with our kids. The lady doing the breakfast was called in short notice because the other person quit. I wish i coukd remenber her name because she was fabulous abd so sweet.
於 2023 年 3 月住了 1 晚

10/10 優異

JORGE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buen hotel, sin embargo la zona no es muy adecuada para la familia
於 2023 年 3 月住了 1 晚
Management 於 2023年4月27日的回應
Gracias por tomarse el tiempo para completar la reseña y por elegir nuestro hotel. Estamos encantados de saber que disfrutó de su estancia.

10/10 優異

Kinley

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean room, no other issues.
於 2023 年 4 月住了 3 晚
Management 於 2023年4月27日的回應
Thank you for taking the time to fill out review and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 不錯

DC

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I think this a a good place to stay if you are working in the area. The staff was friendly and helpful. My room was clean but could use a nicer chair to relax in. The bed was comfy and I slept well. Breakfast was good but there wasn’t much out and guys were waiting around for food to come out. I would stay again though.
於 2023 年 3 月住了 1 晚
Management 於 2023年4月5日的回應
We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff. Hope to make you next visit 5 of 5.

10/10 優異

Carlos

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2023 年 3 月住了 1 晚
Management 於 2023年4月5日的回應
Thank you for the great rate and review and for choosing us.

10/10 優異

Mary (Raceland)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We had stayed here a week ago when we picked up our grandson. And was so impressed when it was time to bring him back we decided to book there again and it was awesome
於 2023 年 3 月住了 1 晚
Management 於 2023年4月5日的回應
We were delighted to hear that you enjoyed your stay. We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff.

10/10 優異

Mary (Raceland)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Let me tell you this place was so clean reminded me of home. They did everything they could do to accommodate us and our grandson. I just would like to thank Best Western staff and we will see you in 2 weeks. We already booked the stay. Thanks again to the staff. And the breakfast was stocked and open . Love that
於 2023 年 3 月住了 1 晚
Management 於 2023年3月11日的回應
Thank you for the great review. We are happy to know you were pleased with our services as well as your time spent with us. We look forward to seeing you again soon.

10/10 優異

Fred

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Management 於 2023年3月6日的回應
Thank you for the great rate, hope to see you again soon!

10/10 優異

Tina

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Convenient location, quiet rooms, helpful staff.
We checked in very late, but it was not an issue. Parking lot is well lit with cameras covering it all. Conveniently close to freeway, but rooms were quiet and dark. Breakfast was served early and was very good. Will stay again.
於 2023 年 2 月住了 1 晚
Management 於 2023年3月6日的回應
Wow thank you for the glowing rate and review and for choosing us. We are so happy to hear you enjoyed your stay with us.

10/10 優異

Anthony

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Management 於 2023年1月26日的回應
Thank you for the awesome rate and for choosing us. Hope you come and visit us again!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everyone was so friendly and accommodating there. Will definitely use this hotel again.
於 2022 年 12 月住了 1 晚
Management 於 2023年1月2日的回應
Thank you for the amazing rate and review, hope to see you again soon! Happy New Year!

10/10 優異

Ramon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome property and convince
Management 於 2022年12月28日的回應
Thank you for taking the time to rate us and for choosing us.

8/10 不錯

Mark H.

於 2022 年 12 月住了 1 晚

10/10 優異

Nathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good price. Friendly staff. Clean room and linens. Had a really good Jamaican food truck in parking lot. Only down side is it isnt really close to anything (no convenience store or restaurants)
於 2022 年 12 月住了 1 晚
Management 於 2022年12月28日的回應
Thank you for the awesome rate and review and for choosing us.

10/10 優異

susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk clerk was very friendly, helpful and professional. Room was very clean-bed was comfortable. Property appeared to be well kept. Would definitely stay here again.
於 2022 年 12 月住了 1 晚
Management 於 2022年12月28日的回應
Thank you for the super star review and for choosing us.

10/10 優異

Dana

於 2022 年 11 月住了 2 晚
Management 於 2022年12月28日的回應
Thank you for taking the time to rate us and for choosing us.

8/10 不錯

Kristopher

多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 9 月住了 1 晚
Management 於 2022年10月27日的回應
Thank you for the rate and for choosing us!

10/10 優異

Emilio

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 10 月住了 1 晚

10/10 優異

Judy C

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly greeting and comfy bed...Nothing Better!
Upon arrival our experience with check in couldn't have been better. The front desk lady was so very kind. The room was very clean and the bed was oh so comfy!
於 2022 年 10 月住了 1 晚
Management 於 2022年10月11日的回應
Thank you for the glowing review and for choosing. We are thrilled to hear that you enjoyed your stay with us.