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聖安東尼奧豪華旅店的評價

3 out of 5
聖安東尼奧豪華旅店
6815 US Hwy 90 W, San Antonio, TX

評價

4.0
10 分評分，優異；1005 則評價中有 97 則" "
8 分評分，不錯；1005 則評價中有 78 則" "
6 分評分，一般；1005 則評價中有 88 則" "
4 分評分，欠佳；1005 則評價中有 142 則" "
2 分評分，很差；1005 則評價中有 600 則" "

3.6/10 

整潔度

5.2/10 

職員與服務

3.4/10 

設施服務

3.4/10 

住宿狀況

4.0/10 

環保程度

評價

10/10 優異

Roger (Louisville)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

2/10 很差

Ivan

多人同遊
不滿：設施服務
They committed fraud, the room was total disgust, the service was terrible, the air was not working, a smell of a dead animal. They did not want to accept my cancellation and kept $70 as a deposit. (I immediately left there) It is theft and should not be on these pages.
於 2024 年 5 月住了 1 晚

6/10 一般

Liza

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 3 晚

2/10 很差

CELESTE (celaya guanajuato)

家人同遊
不滿：整潔度、設施服務和住宿狀況
Es un lugar tranquilo, hay un restaurante Denny’s a 2 minutos caminando y una gasolinera en la esquina. Cuando nos quedamos ningún día hubo internet, te decían que tenías que caminar para agarrarla pero cuando la agarrabas no tenía internet. La habitación siempre huele a humedad. El agua de la alberca es fría.
於 2024 年 4 月住了 2 晚

10/10 優異

Mark

於 2024 年 4 月住了 1 晚

8/10 不錯

Maria Esperanza

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Buena relacion precio/servicio
於 2024 年 3 月住了 1 晚

2/10 很差

Shabbir

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I am just surprised which department approved this property for hospitality. Itvis totally mess 1. Floor carpet was very dirty. 2. Bed was broken, you even cant set on it. 3. TV was not working 4. Microwave was broken. 5. No iron in room. 6. Tub is broken and its patches was there and tabs are also in bad conditions 7. When you want to complain for this and pick up phone, phone was un attached and no wire. So with all these issues i dont think, this property shoud approved for any hospitality.
於 2024 年 4 月住了 2 晚

6/10 一般

Nicole

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.
於 2024 年 4 月住了 1 晚

2/10 很差

Maria

不滿：整潔度、職員與服務和住宿狀況
Did not stay, cancelled my stay. A/C was dirty, moldy, unsanitary, sheets were strained and looked dirty, carpet was filthy, shower and bath had rust and corrosion, no towels were provided, and no tp. Do not recommend.
於 2024 年 4 月住了 1 晚

2/10 很差

ingrid

不滿：整潔度、職員與服務和住宿狀況
Buena atención en recepción, pero la limpieza muy mala, nos salieron cucarachas en la habitación
於 2024 年 3 月住了 1 晚

2/10 很差

Juan

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
First room I was given was not ready. There were no sheets on either bed, or phone in the room to call and report the issue. I had to go to the office. Second room smelled awful, carpet was disgustingly dirty. Less than half toilet paper roll was in the bathroom ,no extra. 2 towels were on the counter that’s it! Curtains were not closing, had to do my best to close them. Also no phone in room. It was 10:30 when we got a knock on the door telling us they would charge a $1 a minute if we did not check out on time. Check out was at 11:00 am. I had to wait for a receipt of my stay so the secretary could take care of other people although I was there first. Never again!
於 2024 年 3 月住了 1 晚

10/10 優異

Jesus

家人同遊
讚好：整潔度、職員與服務和設施服務
.
於 2024 年 3 月住了 3 晚

2/10 很差

Harris

商務旅客
Property was very run down and shady. Signs says not safe to leave anything in vehicle. Two towels for 3 guests, no bath mat,
於 2024 年 3 月住了 2 晚

2/10 很差

Marcela

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
No es nada como se ve en las fotos terrible desde qe entras a recepción
於 2024 年 3 月住了 2 晚

2/10 很差

DAVID

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was by far the worst place you can stay at. Unprofessional staff, dirty amenities, non working toilets and showers. I should have checked the online reviews and not just Expedia. Please, for the safety of your loved ones, stay away.
於 2024 年 3 月住了 2 晚

8/10 不錯

Michelle

Faltaba shampoo y papel en el baño , se batalla para abril la puerte
於 2024 年 3 月住了 1 晚

2/10 很差

Big

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Paint peeling, carpet old and dirty, holes in blankes and sheets, holes in curtins, holes in celings and carpet. Electrical outlets didnt work and roaches around the fridge. I walked around the room after taking a shower and the bottoms of my feet turned black from the filth on the carpet. I will never stay here again
於 2024 年 3 月住了 1 晚

10/10 優異

Denesha

親子同遊
讚好：整潔度、職員與服務和設施服務
I loved it! great for the price
於 2024 年 3 月住了 2 晚

2/10 很差

Frances

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The staff is friendly but the facility is super scary at night. The locks are broken on the door and the handle when trying to get in needs to be messed with before going in. At night you can see the light from outside coming in through the door. I would not recommend this place it’s not a safe place
於 2024 年 3 月住了 1 晚

2/10 很差

Estela

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Strong smell of weed on the reception area, and inside of the room. Room in terrible condition, and was not ready (no towels).

4/10 欠佳

Juan

不滿：整潔度、職員與服務和住宿狀況
Liked the price, but over all not clean room or property & bad smell.
於 2024 年 3 月住了 2 晚

10/10 優異

Mrs.Victoria M

親子同遊
讚好：職員與服務
不滿：整潔度
No complaints.... Just needed a place for over night stay. Mini Trip
於 2024 年 3 月住了 1 晚

2/10 很差

mannar

不滿：整潔度、職員與服務和住宿狀況
When we parked our car there was a police officer in someone room. Also there was like drunk people came by to check if they have availability. We have kids and it’s very unsafe.
於 2024 年 3 月住了 1 晚

2/10 很差

Luis

多人同遊
Worst hotel stay ever . Do not let the photos mislead you . Curtains were stained , blankets with holes in them , faucet didnt work , huge gaps with the door , random screw holes all over the wall and furniture. This place being called "deluxe " is the biggest joke I've experienced
於 2024 年 3 月住了 1 晚

4/10 欠佳

Josme

家人同遊
不滿：職員與服務
So, according to the receptionist I had to pay cash for both booking and deposit due to the system to pay with a card not working. Never again staying in the place.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Celeste

於 2024 年 3 月住了 1 晚

4/10 欠佳

Patricio

伴侶同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Our room smelled all night like weed. It was difficult to sleep and also only 2 pillows per bed. Had to ask for towels as there were none. It was not very pleasant.
於 2024 年 3 月住了 1 晚

2/10 很差

RAMON CORDERO

家人同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
No
於 2024 年 2 月住了 4 晚

2/10 很差

Dana

不滿：整潔度、設施服務和住宿狀況
The conditions of this property and my accommodations were deplorable!!! I wish I could give this establishment NO stars. The front desk clerk at check in was pleasant. She told me she wanted to give me "a good room". If my room was a good one, I would've loved to see the others. I have pictures to prove it!!! Upon entering my room, there was a funky stench. Thank goodness I traveled with my sleep spray. What I thought was a caterpillar or insect crawling on the headboard turned out to be a false eyelash. The furniture was ripped, the carpet was stained. Housekeeping made the bed the first day and put a dirty spread with a big hole in it on the bed. She came back later to bring clean towels and I was able to ask her to change the bedspread. The sink was never cleaned, I wear makeup and dropped some face powder. Back to the false eyelash- I peeled it off the headboard and put it on a napkin on the dresser, it stayed there for the duration. What happened to housekeeping!!? The furniture is rundown and scratched and the elbow door hinge was broken. I put a chair behind the door every night. I'm sure you're reading this and asking WHY DIDN'T SHE LEAVE!!? I had already paid out the you-know-what for this trip; round-trip flight, rental car, and 3-nights hotel stay. Rates at other hotels in the area were double!!!

2/10 很差

Peter

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
there was foreign substances on the curtains that resembled semen, bugs in the room, and smelled strange- as well as holes in the walls. area looked unsafe and extremely noisy.
於 2024 年 2 月住了 2 晚

4/10 欠佳

Hector

家人同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Man, let me just say that the pics don’t do justice. We came for a funeral and ended up leaving the same day due to more family members joining us down there (we’re from Illinois). While the staff was very helpful and answered all our questions, the condition of the building and our room was not the best. Like I said, we didn’t stay there but unless you’re limited on funds and want something short term and cheap this is ideal for you. Just don’t b disappointed when you arrive
於 2024 年 2 月住了 2 晚

2/10 很差

REBECCA LYNN

家人同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Cockroaches, Broken Furniture, Outlets missing, Door security latch missing, blood stains on carpet, stinks of stagnant water, required $60.00 cash deposit, are around is very very very ghetto, loud, literally sits on a freeway overpass. Advertises pool, but that's closed. Toilet is stained with dark brown. Tubs and walls are moldy and black! Bedding and towels are stained, ripped, not warm. Curtains have burn holes and are falling off. Most rooms are NOT HABITABLE as we looked into them. We asked to be moved because of the filth. It's a "nasty", dirty, disgusting place to stay. Expect nothing but yuck if you choose to book here. The owners DO NOT fix up the place. Unsafe. Lackland area around this Deluxe Inn formerly Days Inn) is very Unpleasant.

2/10 很差

Maria

於 2024 年 2 月住了 3 晚

2/10 很差

Bobby

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I was charged for two nights and paid in Cash but was locked out of my room after one night and the claimed I only paid for one night so I lost my $60 deposit as well so I bought another night hesitantly. There were used Condoms in the garbage next to the bed when I arrived. Room was in bad condition as well, it was like a traphouse or something.
於 2024 年 2 月住了 2 晚

2/10 很差

Jerry

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Skip this one
t to our room there was no remote for the TV and something sticky on the carpet as well as cigarette burns in the covers (this is listed as a no smoking room). I asked for the remote and after a search, they said they had none. They asked if it was ok to switch rooms. This room did have a working TV remote but it also was quite dirty. When I went to check out the lady at the desk said checkout was at 9:00 I had never heard of an earliest check-out time.
於 2024 年 1 月住了 1 晚

2/10 很差

Suraj

Next time I don’t want to stay here.
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月28日的回應
Hi Suraj,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

10/10 優異

Alejandro

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月17日的回應
Hi Alejandro,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 一般

Erin

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The front desk employees were great! The rooms however were not as clean as pictured. The doors did not open properly and the bed sheets were covered in holes and stains. The cleaning staff knocked multiple times after we had told them we did not need services and that if they waited an hour we would be gone yet they knocked again right after. Overall for the price, this was to be expected.
於 2024 年 1 月住了 2 晚
Sophia CSR 於 2024年1月10日的回應
Hi Erin,We sincerely apologize for the cleanliness issues you experienced. We take your comments seriously and will address these issues promptly to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future and provide an improved experience.

2/10 很差

MARLON

於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月10日的回應
Hi Marlon,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

Desean

於 2023 年 12 月住了 5 晚
Sophia CSR 於 2024年1月10日的回應
Hi Desean,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

6/10 一般

Victor Manuel

家人同遊
不滿：整潔度
Nunca hubo internet. No hicieron la limpieza en los días que estuvimos Creo que les ha ido algo mal con la gente porque muy desconfiados al momento del check out Había animalitos rastreros que salían en la noche, les falta fumigar más frecuentemente
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2024年1月10日的回應
Hi Victor,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our concerned team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 很差

Gladys Alicia

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible estancia en este lugar
Todo pésimo el cuarto tenía mal olor, súper sucio todo, no tiene wifi (según ellos ya no se usa), los colchones en pésimas condiciones al igual que las almohadas, todas las colchas quemadas por cigarro, los baños con hongo, súper sucio y la puerta a punto de caerse, el aire no servia, la alfombra daba asco de tan manchada que está, no tiene servicio de limpieza, nada que ver las fotos publicadas con la realidad, te piden un depósito de 60 dlls por habitación y tiene que ser en efectivo.
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2024年1月10日的回應
Hi Gladys,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 很差

donald (bellville)

不滿：整潔度、職員與服務和住宿狀況
No hot water, the room looked like a crime scene. Filthy, smelly room, people yelling and playing loud music all night. Do not stay here.
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月31日的回應
Hi Donald,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 很差

Lucia

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月31日的回應
Hi Lucia,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月31日的回應
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 一般

Cinthya

伴侶同遊
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月29日的回應
Hi Cinthya,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 很差

Lupita

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Sábanas,sucias, cucarachas,toallas en pésimas condiciones
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月24日的回應
Hi Lupita,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you will give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 很差

Wilnelia

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Esta muy descuidada apesta y hay muchas cucarachas no parece un lugar seguro realmente no lo recomiendo el personaje mal fue muy amable lo único bueno limpieza 0 .
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2023年12月11日的回應
Hi Wilnelia,I apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 很差

Pedro

伴侶同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Habitacion sicia, descuidada, puerta dañada, trato del personal grosero, con cuotas no mencionadas en la app antes de reservar tambien que piden especificamente en efectivo, alrededores inseguros, en general pesimo lugar para ospedarse, quisiera un reembolso de mi dinero porque ni si quiera pase la noche ahi
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月11日的回應
Hi Pedro,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our cal. We will investigate your insecurities with our team to take corrective measures for your future visits. If you have any further problems regarding any issue, please call the property for the resolution.

2/10 很差

Salvador Alexis Juarez

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Todo está en malas condiciones, te condiciona a mantener todo en buen estado siendo que todo está dañado, no ponen rollo de papel higiénico tienes el que traer el tuyo, el personal de mostrador al parecer es el dueño después de decirle que la habitación estaba en mal estado porque yo no quería que me cargará algo al "deposito" solo me dijo que no me robara las toallas
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月11日的回應
Hi Salvador,Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.