2/10 很差
Madeline
伴侶同遊, 寵物同遊
2025 年 7 月 21 日
讚好：職員與服務
不滿：設施服務和住宿狀況
We arrived at the hotel late in the afternoon. I am 80 my husband’s almost 80. we were tired from driving up from Brownsville. We were told we would need to pay and I told her that we had already paid Expedia. she said they had no record that we had paid Expedia and that we would have to pay them if we wanted to stay well because it was late in the evening and we’re old and tired. We decided to pay what they ask also I am disabled and have a small registered service dog that I had to pay $5/day for. I located the Expedia receipt on my iPad brought it back down and showed it to the desk clerk. She said that they could not refund my money that I would have to get Expedia to refund the money. Well, I called Expedia and they were very nice. They told me they would call her and check with her and once they determined that we had paid twice, they would refund my money and they did so I have no gripe with Expedia. My gripe is with the hotel. The next thing I noticed was we had stayed there two or three years back and it was a very nice place to stay. It was perfectly clean. The kitchen was a full kitchen had all the things that you might need like pots and pans and dishes and flatware can openers and all that, a full kitchen. Well, they advertise a full kitchen, but they don’t have one they had taken everything out. They had even taken the coffee maker out. Next day complained about no full kitchen. They said they have coffee makers, pots and pans they sell to anyone who wants
Madeline
於 2025 年 7 月住了 7 晚