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关于卡塔玛兰温泉度假酒店的点评

4 out of 5
卡塔玛兰温泉度假酒店
3999 Mission Boulevard, San Diego, CA

点评

7.8

还可以

10 分 - 超赞。450 条好评,共有 1118 条点评" "
8 分 - 还可以。299 条好评,共有 1118 条点评" "
6 分 - 一般。173 条好评,共有 1118 条点评" "
4 分 - 很差。112 条好评,共有 1118 条点评" "
2 分 - 糟糕。84 条好评,共有 1118 条点评" "

7.6/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

7.2/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

Jerry

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2023年08月31日 的回复
Dear Jerry, thank you for visiting the Catamaran Resort Hotel and Spa. We appreciate you taking the time to rate your experience and we look forward to welcoming you back soon.

10/10 超赞

Matt

满意:清洁度、员工和服务、住宿条件和设施
Great place
2024 年 5 月入住 2 晚

10/10 超赞

Vicki

与家人出行
Great
2024 年 5 月入住 2 晚

2/10 糟糕

Abbas

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We got bitten by spiders! The sheets were dirty I was itching all night, food leftover under the bed!! Come on that was nasty. The shower water wasn’t hot not even warm! Didn’t like the place.
2024 年 5 月入住 2 晚

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a great stay! Staffed addressed a couple of minor issues immediately. Room had a very nice view of the bay. pool area was perfect, pool and hot tub were clean and quiet.
2024 年 4 月入住 4 晚

10/10 超赞

James

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

santo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
1
2024 年 4 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年05月1日 的回复
Dear Santo, thank you for choosing the Catamaran Resort Hotel and Spa. We're delighted you had a 5-star experience, and we look forward to welcoming you back to rediscover your aloha at the Catamaran.

10/10 超赞

Jason

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年05月1日 的回复
Dear Jason, thank you for your generous 5-star review. We're pleased you enjoyed our abundant amenities and activities, tasty dining options, and world-class service. We look forward to welcoming you back to rediscover your aloha at the Catamaran Resort Hotel and Spa.

10/10 超赞

Vanessa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月29日 的回复
Dear Vanessa, thank you for your generous five-star review! It's wonderful to know our staff left a positive impression with their prompt and professional service. We look forward to welcoming you back for another unforgettable stay in the future.

8/10 还可以

Sorin

团体旅客
满意:清洁度
不满意:住宿条件和设施
Location
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月29日 的回复
Dear Sorin, thank you for taking the time to rate your recent experience at the Catamaran Resort Hotel and Spa. We hope you enjoyed our beautiful Polynesian-themed resort, abundant amenities and activities, and renowned guest service. We look forward to your next visit.

10/10 超赞

Matthew

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything about the Catamaran exceeded my expectations. From the moment you walk in you are encompassed by the presence of a rainforest. Immediately upon checking in with the front desk you enter the campus filled with luscious trees/greenery, wild life (ducks, parrots, koi fish, etc.), and sunshine due to the wide open air. The suites are absolutely stunning and I highly recommend getting a room right on the sand with steps away from the bay waterfront. Will be back again and again and AGAIN!
2024 年 4 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年04月29日 的回复
Dear Matthew, nothing pleases us more than hearing about your wonderful stay. We are thrilled you enjoyed our lush property, spacious accommodations, and exotic vibe. We look forward to hosting you again soon.

4/10 很差

Sibyle

满意:员工和服务
不满意:住宿条件和设施,清洁度
The facility is old and is not worth the price AT ALL. The cleaning was very bad. Hair in the sink, bugs in the bathroom, sheets that smelled like marijuana… The staff is friendly though, very nice access to the beach. The gym is amazing for a hotel gym though, the best point of the property. After reading reviews, it seems I stayed in what customers call “ the tower of terror”, I can confirm it is. I could hear everything that was happening in the room next to me, constant noises in the hallway, LOUD noises day and night. I wouldn’t recommend staying here for the price. It seems that there are renovated rooms but I guess I did not get lucky…
2024 年 4 月入住 8 晚
Catamaran Resort Hotel and Spa 于 2024年04月30日 的回复
Dear Sibyle, thank you for your feedback. We are so sorry to learn that your stay fell short of expectations. It is our goal to provide all of our guests with exceptional stays and we apologize that this was not your experience. We hope we will have the opportunity to make up for our past shortcomings in the future if you should ever choose to stay with us again.

8/10 还可以

Oleg,Walnut Creek

满意:住宿条件和设施,清洁度
2024 年 2 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月25日 的回复
Dear Oleg, thank you for staying with us and for your feedback. We look forward to welcoming you back one day soon.

8/10 还可以

Holley

满意:清洁度、员工和服务、住宿条件和设施
Noted.
2024 年 4 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年04月22日 的回复
Dear Holley, thank you for taking the time to rate your recent visit. We hope you enjoyed our exceptional hospitality, abundant amenities and activities, and delicious dining. It will be a pleasure to welcome you back soon.

8/10 还可以

Rockhell

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月20日 的回复
Dear guest, thank you for visiting the Catamaran Resort Hotel and Spa. We hope you enjoyed our many amenities, beautiful exotic grounds, and outstanding service. We hope to see you again soon.

10/10 超赞

julie

满意:清洁度、员工和服务、住宿条件和设施
Resort is beautiful and location is excellent
2024 年 4 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年04月18日 的回复
Dear Julie, thank you for your visit. The unbeatable location of our hotel puts you right on the doorstep of the ocean and nearby attractions. We look forward to your next visit. Best wishes from our team.

10/10 超赞

Stephanie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous restaurants and overall property with an excellent location!
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月18日 的回复
Dear Stephanie, thank you for staying at the Catamaran Resort Hotel and Spa. With so many amenities and activities, there is no better choice on Mission Bay. We look forward to welcoming you back soon to rediscover your aloha.

6/10 一般

Erika

2024 年 4 月入住 3 晚

8/10 还可以

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月18日 的回复
Dear Jennifer, thank you for choosing the Catamaran Resort Hotel and Spa. The Catamaran is ramping up to summer with many unique, fun-filled activities and events, like Sunset Luaus, Movies on the Bay, S’mores on the Bay, self-guided scavenger hunts, our talking bird encounter, bike and water sport rentals, and Bahia Belle family cruise around the bay. We're glad you enjoyed your stay; we look forward to welcoming you back.

10/10 超赞

Juan

2024 年 4 月入住 1 晚

10/10 超赞

Sharon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The grounds are gorgeous, food is sooo good, service is excellent. We had good fun and rested well!
2024 年 4 月入住 7 晚
Catamaran Resort Hotel and Spa 于 2024年04月15日 的回复
Dear Sharon, We are delighted to hear that you enjoyed our tranquil tropical vibe, unbeatable Mission Bay location, and exceptional service. It was a pleasure to host you, and we hope to continue to do so for years to come. Thank you.

10/10 超赞

Yolanda DeLeon

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Very kid and grown up friendly . So easy going and relaxing . Beautiful surroundings and just very professional staff . We had such a carefree relaxing stay . Will come back again ! Thanks for the early and late chec-in so greatly appreciated .
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月15日 的回复
Dear guest, thank you for your generous five-star review! It is wonderful to know our staff left a positive impression with their prompt and professional service. We look forward to welcoming you back to the Catamaran Resort Hotel and Spa to rediscover your aloha!

4/10 很差

Joanna

满意:清洁度、服务设施、住宿条件和设施
Didn’t get the room I purchase. I purchased a king size bed room and got a 2 bed room. Not what I paid for but was too tired to argue with these people.
2024 年 4 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2024年04月15日 的回复
Dear Joanna, thank you for your stay. We apologize that your room did not meet expectations. Your comments were shared with management and we hope to provide an improved experience should you return.

10/10 超赞

robert,la mirada

2024 年 4 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2024年05月2日 的回复
Dear Robert, it's great to hear from you. Thank you for taking the time to rate your recent experience at the Catamaran Resort Hotel and Spa. We're glad to receive your 5-star rating and, more importantly, we're glad that you enjoyed our beautiful Polynesian-themed resort, abundant amenities and activities, and renowned guest service. We look forward to your next visit.

6/10 一般

kristin

与配偶出行
满意:清洁度、员工和服务、服务设施
We liked the location and beautiful grounds. Our room was a bit dated and very noisy. It was a nice surprise to have housekeeping everyday, which you don't see much anymore.
2024 年 4 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年04月13日 的回复
Dear Kristin, thank you for choosing the Catamaran Resort Hotel and Spa. Our team is pleased you enjoyed our unbeatable location on Mission Bay, our gorgeous grounds, the Koi fish, exotic birds, and a host of other amenities. We are in the process of refreshing our tower rooms to offer more welcoming accommodations and we hope to welcome you back soon to experience them.

8/10 还可以

Scott

与家人出行
满意:员工和服务
Overall had a great experience. A little old fashioned but great staff and great location. Very peaceful.
2024 年 3 月入住 7 晚
Catamaran Resort Hotel and Spa 于 2024年04月13日 的回复
Dear Scott, thank you for choosing the Catamaran Resort Hotel and Spa. We are delighted you enjoyed our exceptional team members and prime Mission Bay location. We look forward to welcoming you back for another peaceful vacation at the Catamaran.

10/10 超赞

Victoria

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2024年04月10日 的回复
Dear Victoria, we appreciate your 5-star rating of the Catamaran Resort Hotel and Spa. Thank you for staying with us. We are glad that you enjoyed the abounding activities, amenities, and lush grounds of our tropical paradise. We hope we get the opportunity to welcome you back in the future.

6/10 一般

Zahira

与家人及幼儿出行
满意:服务设施
I expected better. Tv didn’t work phone didn’t work bath tub wouldn’t plug. Didn’t clean my room the sushi was bland.
2024 年 4 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月10日 的回复
Dear Zahira, thank you for staying with us. It's our goal to provide all of our guests with exceptional experiences and we apologize that this was not the case for you. We hope to have you back in the future for an improved visit.

10/10 超赞

Jessica

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love cataraman is just overall a great place very enjoyable and clean
2024 年 4 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2024年04月10日 的回复
Dear Jessica, thank you for your positive rating and comments. We enjoy hearing that you love what we offer at the Catamaran Resort Hotel and Spa, and we look forward to welcoming you back soon. Best wishes from our team.

4/10 很差

Mark

2024 年 4 月入住 5 晚
Catamaran Resort Hotel and Spa 于 2024年04月29日 的回复
Dear Mark, we love impressing our guests, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns. We hope you’ll give us another chance to further impress you.

2/10 糟糕

Christian

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had construction above us all day for the duration of our five day stay. From power tools to hammering, jack hammering, it was less than relaxing. We weren’t informed of the construction, we were denied the ability to move rooms, and we weren’t offered any compensation for the inconvenience. The only plus was the free arcade that my kids enjoyed.
2024 年 4 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年04月13日 的回复
Dear Christian, thank you for your recent visit and these remarks. We are deeply apologetic for any inconvenience you experienced as a result of the noise. Your comments were shared with leadership for consideration. We truly hope to offer a better experience should we have that chance.

2/10 糟糕

Qiong

不满意:住宿条件和设施,清洁度
Quite noisy (even until late night) if you choose the garden/pool view; and you will see spider web/ants inside the room as well
2024 年 3 月入住 5 晚
Catamaran Resort Hotel and Spa 于 2024年04月10日 的回复
Dear Qiong, thank you for your recent visit and these remarks. We are deeply apologetic for any inconvenience you experienced as a result of the noise. Your comments were shared with leadership for consideration. We truly hope to offer a better experience should we have that chance.

10/10 超赞

Gautam

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 4 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年04月8日 的回复
Dear Gautam, thank you for your 5-star rating. We are thrilled you had an excellent vacation and look forward to welcoming you back soon.

10/10 超赞

Filiberto

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walking distance to the beach.
2024 年 4 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年04月8日 的回复
Dear Filberto, thank you for letting us know you enjoyed your stay, including our prime Mission Bay location. We look forward to your return visit.

8/10 还可以

Sarah

与家人出行
满意:住宿条件和设施,员工和服务
Beautiful grounds! Quiet! Do not stay in the tower or pool room- people we talked to said they were horrible. My room ground garden was lovely. Few gripes but all in all a fun family vacation! I would only recommend this property to families with children.
2024 年 3 月入住 6 晚
Catamaran Resort Hotel and Spa 于 2024年04月8日 的回复
Dear Sarah, thank you for your feedback. We're happy you enjoyed your room and the many activities and amenities we offer. We'd love to welcome you and your family back to the Catamaran Resort Hotel and Spa in the future.

4/10 很差

Rocio

2024 年 3 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月22日 的回复
Dear Rocio, we love impressing our guests, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns. We hope you’ll give us another chance to further impress you.

10/10 超赞

Mireya

满意:员工和服务
2024 年 3 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年04月1日 的回复
Dear Mireya, thank you for choosing the Catamaran Resort Hotel and Spa and for your 5-star rating. It's one of the most exciting seasons of the year, springtime. With its near-perfect weather and many unique, fun-filled activities and events, such as Movies on the Bay, Torch Lighting Ceremony, Hula Lessons, Lei Making, and Keiki Klub (Kids club), the Catamaran is your ultimate vacation destination. We're glad you enjoyed your stay, and we look forward to welcoming you back.

8/10 还可以

cindy

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2024年03月29日 的回复
Dear Cindy, thank you for taking the time to rate your recent visit. We hope you enjoyed our Spring activities and amenities, Oceana Coastal Kitchen, and friendly service. We look forward to welcoming you back.

10/10 超赞

Eva

满意:员工和服务、服务设施、住宿条件和设施
This property is in need of a full remodel. However, the staff is super nice, accommodating, and professional. Daily housekeeping. The property upkeep is good. Very interactive staff with good knowledge of the property history. Accommodating your children with easy to understand explanation of the resident fish and birds. Truly a family resort.
2024 年 3 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年03月27日 的回复
Dear Eva, thank you for the 5-star review. More importantly, thank you for letting us know how much you enjoyed our friendly team, our exotic talking birds, and many amenities. We look forward to your return visit.

10/10 超赞

Josipa,Melrose

2024 年 3 月入住 5 晚
Catamaran Resort Hotel and Spa 于 2024年04月15日 的回复
Dear Josipa, thank you for your generous five-star review! It is wonderful to know our staff left a positive impression with their prompt and professional service. We look forward to welcoming you back for another unforgettable stay in the future.

10/10 超赞

Monica

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place friendly staff! We had an amazing time.
2024 年 3 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年03月26日 的回复
Dear Monica, we are overjoyed that you had an amazing time at the Catamaran Resort Hotel and Spa. Thank you for letting us know that our team members impressed you. We pride ourselves on our exceptional service and hospitality. Our team looks forward to your return visit.

8/10 还可以

Kayla

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Food is outrageous but other than that it was an amazing stay!
2024 年 3 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年03月25日 的回复
Dear Kayla, thank you for choosing the Catamaran Resort Hotel and Spa. We're pleased to hear you had an amazing stay and hope to welcome you back soon. Best wishes from our team.

8/10 还可以

Elizabeth

2024 年 3 月入住 3 晚
Catamaran Resort Hotel and Spa 于 2024年04月15日 的回复
Dear Elizabeth, thank you for choosing the Catamaran Resort Hotel and Spa. We hope you enjoyed our beautiful grounds and abundant activities. It will be our pleasure to welcome you back soon.

10/10 超赞

brittany

满意:清洁度、员工和服务、住宿条件和设施
Overall great experience! Would stay again , just wish there was a microwave in the room .
2024 年 3 月入住 4 晚
Catamaran Resort Hotel and Spa 于 2024年03月21日 的回复
Dear Brittany, Thank you for your review! We are glad to hear you had a great experience and we look forward to your next visit to the Catamaran on beautiful Mission Bay.

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place, nice staff. Good location, nice rooms.
2024 年 3 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年03月19日 的回复
Dear David, Thank you for your review! We are happy to hear you enjoyed the location, service, and rooms. We appreciate your feedback and hope to see you again soon.

2/10 糟糕

Louie

2024 年 3 月入住 2 晚
Catamaran Resort Hotel and Spa 于 2024年04月4日 的回复
Dear Louie, thank you for visiting our hotel. We love impressing our guests, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns. We hope you’ll give us another chance to further impress you.

10/10 超赞

Shawnttel

2024 年 3 月入住 1 晚
Catamaran Resort Hotel and Spa 于 2024年04月4日 的回复
Dear Shawnttel, it was a pleasure to host you at the Catamaran Resort Hotel and Spa. We can see from your 5-star rating that you enjoyed your visit. From lei-making and movies on the bay to poolside entertainment and happy hour specials, the Catamaran has a full lineup of spring resort activities to get the most out of the season. Best wishes and we hope to welcome you back soon.

6/10 一般

Ryan

与配偶出行
满意:服务设施,员工和服务
The resort its is beautiful and maintained by the staff well. The room we stayed in had a leak from upstairs that saturated part of the carpet which was annoying. The shower temperature fluctuated from cold-burning hot at the same lever point whihc is frankly dangerous for some. The walls were thin and you could hear everything outside your room and those walking around the resort. We also had some teenagers play a prank on our room in the middle of the night by banging on our doors (with do not disturb on) and screaming down the halls. Not the resorts fault for this 1 but a bad experience nonetheless.
2024 年 3 月入住 4 晚
Hotel Management 于 2024年03月12日 的回复
Dear Ryan, We appreciate you taking the time to share your experience at the Catamaran. Thank you for choosing to stay with us, and for your kind words about our beautiful resort. However, we regret that you left with an unfavorable impression about your accommodations, and we are so sorry about the incident with the other guests. We have shared your feedback with the rest of our team for improvements. Thank you again, and we hope to have the opportunity to welcome you back for an improved visit.

8/10 还可以

Jill,Palm Beach Gardens

满意:服务设施
This resort has terrific amenities and a stellar location. It needs a serious facelift though. Very dated and shabby in places. The front desk staff was not particularly friendly. The spa is excellent, as is the gym, the restaurant and the bayside location.
2024 年 3 月入住 3 晚
Hotel Management 于 2024年03月11日 的回复
Dear Jill, Thank you for taking the time to share your review! We are delighted to hear that you enjoyed the amenities, spa, restaurant, and bayside location. We have recently renovated our guest rooms and friendly service is a top priority - we will be sure to share your feedback with our tea. Thank you again for staying with us and we hope to welcome you back to the Catamaran again soon!

10/10 超赞

Shelsi

满意:清洁度
2024 年 3 月入住 2 晚
Hotel Management 于 2024年03月12日 的回复
Dear Shelsi, Thank you for sharing your 5-star rating! Our priority is to provide an excellent resort experience. We hope to welcome you again soon to the sparkling shores of Mission Bay.