防过敏的被褥、客房内保险箱、办公桌、熨斗/熨衣板

关于曼彻斯特圣迭戈君悦酒店的点评

4 out of 5
曼彻斯特圣迭戈君悦酒店
1 Market Pl, San Diego, CA

点评

9.0

非常棒

10 分 - 超赞。2252 条好评,共有 3257 条点评" "
8 分 - 还可以。547 条好评,共有 3257 条点评" "
6 分 - 一般。221 条好评,共有 3257 条点评" "
4 分 - 很差。132 条好评,共有 3257 条点评" "
2 分 - 糟糕。105 条好评,共有 3257 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

4/10 很差

Yong

与家人出行
满意:清洁度
不满意:住宿条件和设施
房間隔音效果極差!毛巾舊到爛!凌晨六點幾被鬧鐘嘈醒!兩間房都一樣!管理好有問題!
房間隔音效果極差👎住兩晚都被隔離房間嘈到瞓唔着,第一晚兩點先瞓著,點知6:55分被鬧鐘嘈醒!相信係之前客人設置,我住1221房,奇怪係我媽媽同小朋友住1533房亦都係7點被鬧鐘吵醒!第二晚過咗11點都係被隔離房間嘈到瞓唔到!打電話去投訴先有人幫手處理。總結:以後都不會再入住呢間酒店!!
2023 年 8 月入住 2 晚

2/10 糟糕

Jing

2022 年 8 月入住 3 晚

10/10 超赞

Bo

2022 年 8 月入住 3 晚

8/10 还可以

Zhichang

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
房門隔音不好,隔壁住個小孩,一直在開隔離門,煩躁
2022 年 7 月入住 2 晚

10/10 超赞

Yue

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 7 月入住 1 晚

10/10 超赞

Marissa,victorville

2024 年 3 月入住 1 晚
Nyree 于 2024年05月5日 的回复
Thank you for your perfect rating. We are thrilled to hear that your experience at our hotel was so positive! Your satisfaction is our top priority, and we are glad we met your expectations. We hope to have the pleasure of welcoming you back soon. If there is anything more you would like to share about your stay, we would love to hear from you.

6/10 一般

Jeannie,los angeles

满意:员工和服务,清洁度
2024 年 4 月入住 2 晚
Nyree 于 2024年05月4日 的回复
Thank you for taking the time to rate your experience at our hotel. We're sorry to hear that your stay didn't fully meet your expectations. Your feedback is invaluable to us as we strive to improve our services and guest experience. We hope to welcome you back for an improved experience.

4/10 很差

Rizvi

满意:清洁度
不满意:住宿条件和设施
After paying close to an arm and a leg per night at a 4 star hotel, you dont expect to run into conditions of those that replicate a stay at a 2 star or better yet, a motel. Unfortunately for me and my girlfriend, thats exactly what happened. Paid extra to get a corner room with floor to ceiling type windows but, the windows were dirty. The handle to one of the drawers that was supposed to fixated in a horizontal position was damaged and hung loosely vertical instead. The mirror in the bathroom had what seemed to be, burn damage from the LED lighrs behind it? So as a layer of mirror film was burning away, you could see the wall in the back. And it was burning away in several places. The condition of the room from afar looked clean but as you got close and personal. All the wear was more than visible. There were so many other options for us to stay this weekend and it seems like we fell victim to catfishing from a hotel. Probably wouldn't stay here but we fell in love with the modernized lobby and view from the rooftop bar. Oh and did I say this was an Anniversary surprise from me to my girlfriend?
2023 年 3 月入住 1 晚
Nyree 于 2024年05月2日 的回复
Thank you for sharing your feedback on your recent stay at our hotel. We are truly sorry to hear that your experience, especially during such a special occasion as your anniversary, did not meet your expectations. We understand how disappointing this must have been for you and your girlfriend, from the unclean windows to the maintenance issues with the furniture and bathroom mirror. We are currently planning renovations that aim to address and improve the overall guest experience. While we are glad you enjoyed our modern lobby and the views from the rooftop bar, we recognize that the condition of your room was not up to standard, and we are committed to making necessary improvements.If you would like to discuss this further, we are here to listen. We hope to have the opportunity to welcome you back and provide a more positive experience that truly reflects the high standards of our hotel.

10/10 超赞

Angela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel and amazing staff
2024 年 3 月入住 6 晚
Nyree 于 2024年05月2日 的回复
Thank you for your feedback! We hope to welcome you back again soon for another great stay!

10/10 超赞

Hillary

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Nyree 于 2024年05月2日 的回复
Thank you for your feedback! We hope to welcome you back again soon for another great stay!

6/10 一般

Alejandro

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚
Andrew 于 2024年05月1日 的回复
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

10/10 超赞

Lou

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and amenities. Room furniture a little tired but excellent housekeeping.
2024 年 4 月入住 2 晚
Nyree 于 2024年04月29日 的回复
Thank you for your feedback on your recent stay at our hotel. We're delighted you enjoyed our location and amenities, and appreciate your compliments on our diligent housekeeping team. We acknowledge your note on the furniture and are excited to share that updates are planned in our upcoming renovations. We value your input as it guides our enhancements and look forward to your next visit.

10/10 超赞

Manabu

与家人及幼儿出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
5 star. But 4 star for parking and no spa for wife. But again, this is 5 star for me as the front desk was accommodating and made sure we were taking care of. Balmain products smelled so good. The pool was fantastic! Even in 60 degree weather and overcast, the pool was well heated and the jacuzzi was welcoming. I swam with my son for at least an hour without getting cold! This was so underused because people think it would be too cold. Glad I listed to my 5 year old. The view from 24th floor was amazing. The Market store was open 24/7 and wife thought it was faster and cheaper to get our eat in meal here instead of room service. You’ll save a little this way. We went to the zoo and took our car there. Big mistake on a clear Saturday afternoon! I’d suggest the satellite parking or ride share. Overall, this hotel is top notch. Our dog loved it here too! Just go across the street on the other side of the track to walk the dog in MLK promenade. Many inspirational quotes from the great man. Would definitely stay here again. Parking a little light but there was a convention here. Chargers were always full so make sure you charge before you get here and have charge left to charge elsewhere when you leave.
2024 年 4 月入住 2 晚
Nyree 于 2024年04月29日 的回复
Thank you for your detailed feedback and for highlighting your positive experience with our front desk team, the amenities, and the heated pool. We're thrilled to hear that your stay was enjoyable, including the view from the 24th floor and the convenience of our 24/7 Market store.We acknowledge your concerns about parking and the absence of a spa. Rest assured, we are planning an upcoming renovation that aims to enhance our facilities and services. Your suggestions for parking and transportation are greatly appreciated and useful for improving our guest experience.We're glad your family, including your dog, enjoyed their time and the nearby MLK promenade. We look forward to welcoming you back to our hotel for another exceptional visit.

2/10 糟糕

Catherine

不满意:员工和服务
2024 年 3 月入住 2 晚
Nyree 于 2024年04月30日 的回复
Thank you for taking the time to share your rating. We are genuinely concerned to learn that your experience did not meet your expectations. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and your feedback is crucial in guiding our efforts, especially as we approach our upcoming renovations. We hope to have the opportunity to provide you with a much-improved experience on your next visit.

10/10 超赞

Maria

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location
2024 年 4 月入住 3 晚
Nyree 于 2024年04月28日 的回复
Thank you for your feedback! We hope to welcome you back for another great stay!

4/10 很差

Junhyuk

与配偶出行
满意:清洁度
不满意:住宿条件和设施
Broken sink in room so we requested a change in room. Got obstructed view in a different tower (this was more city view) despite paying for bay view, for which we paid a premium. Feel like the staff was trying to gaslight us into thinking we were getting same value for what we paid. Curtains are also very dusty and broken.
2024 年 4 月入住 1 晚
Nyree 于 2024年04月28日 的回复
Thank you for sharing your experience with us. I'm sorry to hear about the issues with the sink and the room change that did not meet your expectations for the bay view. We take your feedback seriously and are in the planning stages of renovations to address these concerns. I apologize for any inconvenience and hope to better meet your expectations in the future.

6/10 一般

james

与配偶出行
满意:员工和服务,清洁度
The hotel was nice, my only complaint is that for the price of the rooms I would think they have better upkeep of them, we had wallpaper in the bathroom coming off the walls, the night stands had chunks of wood missing from the corners , for the price not sure I would stay there again
2024 年 4 月入住 4 晚
Nyree 于 2024年04月25日 的回复
Thank you for sharing your feedback on your recent stay at our hotel. We're sorry to hear that the upkeep of the room did not meet your expectations, particularly with the wallpaper and night stands. Please know that we are planning renovations to enhance our guestrooms and overall experience. We appreciate your thoughts, as they are crucial in helping us improve.

2/10 糟糕

dawn

与家人出行
不满意:住宿条件和设施,清洁度
Major plumbing issues, food not fresh, wildly expensive parking
2024 年 4 月入住 2 晚
Andrew 于 2024年04月25日 的回复
Your feedback is important to us so we may continuously improve and enhance your experience.

10/10 超赞

Isis

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Andrew 于 2024年04月25日 的回复
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

8/10 还可以

Eric,Peoria

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
We've been coming here for the past 8 years and have never had a negative thing to say about this place. Everything is always exceptional from staff to the outdoors of this place but this time it was different. We ALWAYS have breakfast at their buffet and enjoy their omelette station. This weekend the lady "Shawna" that was working the station was VERY rude, not only to my family (first timers at the hotel) but to everyone who came to ask for an omelet. She seemed like she was irritated and bothered that she had a line of people asking for omelettes. 2 of my family members ended up leaving the line because she was making rude comments to the rest of us. I was pretty disappointed because it was my parents first time and she made it an uncomfortable experience. The waiter on the other hand was so nice as they have always been for the past 8 years. To be quite honest it was such a dissapointment to my family that the tab was $100 and they only ate the buffet because of the cook. Not sure if I'll be dining in if she's ever the cook there anymore.
2024 年 4 月入住 1 晚
Nyree 于 2024年04月23日 的回复
We sincerely apologize for the disappointing service at our breakfast buffet. Your feedback is invaluable and we've taken immediate steps to address the issue. Thank you for your loyalty over the years, and we hope to have the opportunity to better serve you in the future

10/10 超赞

Antonello

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location on Seaport Village
2024 年 4 月入住 3 晚
Nyree 于 2024年04月23日 的回复
Thank you for your feedback! We hope to welcome you back again for another great stay!

10/10 超赞

Rodney

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Nyree 于 2024年04月23日 的回复
Thank you for your feedback! We hope to welcome you back again for another great stay!

8/10 还可以

Lazar,Yorba Linda

与家人出行
满意:清洁度、员工和服务、服务设施
Na
2024 年 4 月入住 1 晚
Nyree 于 2024年04月22日 的回复
Thank you for your feedback! We hope to welcome you back again soon!

10/10 超赞

Johanna

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location....a bit pricey..
2024 年 4 月入住 2 晚
Nyree 于 2024年04月21日 的回复
Thank you for your feedback! We hope to welcome you back soon!

10/10 超赞

Sean

2024 年 4 月入住 1 晚

10/10 超赞

Douglas Charles,Menlo Park

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Good location. Great views.
2024 年 4 月入住 2 晚
Nyree 于 2024年04月15日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

6/10 一般

Denise

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The elevator system was a nightmare!!!
2024 年 4 月入住 1 晚
Andrew 于 2024年04月15日 的回复
Your feedback is important to us so we may continuously improve and enhance your experience.

10/10 超赞

Cathy

满意:清洁度
2024 年 4 月入住 1 晚
Nyree 于 2024年04月18日 的回复
Thank you for your feedback! We hope to welcome you back again soon!

8/10 还可以

Perry

与配偶出行
满意:住宿条件和设施,服务设施
Great location. Clean hotel, however it was pretty pricey. $65.00 valet charge & a $45.00 destination fee was very excessive.
2024 年 4 月入住 1 晚
Andrew 于 2024年04月15日 的回复
Your feedback is important to us so we may continuously improve and enhance your experience.

8/10 还可以

Andrea

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was lovely and we had a fantastic view of the bay. Only wish was that there would have been a place for a drink open later than 11:00.
2024 年 4 月入住 1 晚
Andrew 于 2024年04月15日 的回复
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

8/10 还可以

Jason

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Nyree 于 2024年04月15日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 超赞

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
awesome hotel stay
2024 年 4 月入住 1 晚
Nyree 于 2024年04月15日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 超赞

Sandi

满意:员工和服务、服务设施、住宿条件和设施
Too notch property with fantastic location and gorgeous views.
2024 年 4 月入住 1 晚
Andrew 于 2024年04月15日 的回复
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

10/10 超赞

Carl

2024 年 4 月入住 1 晚
Nyree 于 2024年05月4日 的回复
Thank you for your feedback! We hope to welcome you back for another great stay!

2/10 糟糕

Michael

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
When we checked in they said they overbooked the hotel and all four of our KING bed rooms were now 2 Doubles. I was furious that I spent all that money for doubles instead of kings. The staff was dismissive and rude and I had to argue with them for them to even consider compensation. In which they only provided a free breakfast. Disappointing from such a higher class hotel
2024 年 4 月入住 1 晚
Nyree 于 2024年04月14日 的回复
Thank you for your feedback. We apologize for the inconvenience and disappointment caused during check-in and the handling by our staff. Your comments are crucial to our efforts to enhance guest satisfaction. We are committed to improving and hope to provide a better experience in the future.

10/10 超赞

JAMES

2024 年 4 月入住 1 晚
Nyree 于 2024年05月4日 的回复
Thank you for your perfect rating of the Grand Hyatt San Diego. We're thrilled that you enjoyed your experience with us so thoroughly. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. We hope to have the pleasure of hosting you again soon.

10/10 超赞

Jamahl,Verona

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place was outstanding, very nice clean fancy hotel in great spot in downtown San Diego.
2024 年 4 月入住 2 晚
Nyree 于 2024年04月13日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!!

10/10 超赞

Shabnam

满意:清洁度、员工和服务、住宿条件和设施
Beautiful, clean and friendly!
2024 年 1 月入住 1 晚
Nyree 于 2024年04月11日 的回复
Thank you for taking time to provide your feedback! We hope to welcome you back for another great stay!

10/10 超赞

Thomas,Alamo

满意:清洁度
2024 年 3 月入住 1 晚
Nyree 于 2024年04月11日 的回复
Thank you for taking time to provide your feedback! We hope to welcome you back for another great stay!

8/10 还可以

William

2024 年 4 月入住 1 晚
Nyree 于 2024年04月27日 的回复
Thank you for providing your feedback! We hope to have you back again soon!

8/10 还可以

Robert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room seemed dated but the rest of the facilities, staff and surrounding area made up for what was lacking in the room. The entrance is grand and the restaurant on the first floor served delicious meals and snacks that worked nicely when it was too late to dine out. We loved the location, especially the shopping and the coffee in the nearby marina area. We will definitely be returning to this area in San Diego and booking this hotel again.
2024 年 3 月入住 3 晚
Nyree 于 2024年04月6日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 超赞

Kim

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Beautiful property! Great location with lots of eating a shopping close by. The staff is super friendly and professional. I would definitely recommend staying here!!
2024 年 3 月入住 4 晚
Nyree 于 2024年04月6日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 超赞

Jaime

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very nice hotel with great amenities. Not the most exciting or walkable location but it isn't too bad. Would definitely go back with all of that in mind, just was hoping to be able to walk more places!
2024 年 3 月入住 4 晚
Andrew 于 2024年04月5日 的回复
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

10/10 超赞

Osvaldo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Nyree 于 2024年04月6日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 超赞

Jennifer

与配偶出行
满意:住宿条件和设施,员工和服务
We had a wonderful time staying there it was our first time in our honeymoon we would love to come back
2024 年 3 月入住 4 晚
Andrew 于 2024年04月5日 的回复
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

10/10 超赞

Antonio

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Nyree 于 2024年04月5日 的回复
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 超赞

Gonzalo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo nos gusto
2024 年 3 月入住 2 晚
Nyree 于 2024年04月4日 的回复
¡Le agradecemos sus comentarios! Esperamos poder volver a proporcionarles una estadía aun mejor en el futuro.

10/10 超赞

dave

2024 年 3 月入住 1 晚
Nyree 于 2024年04月25日 的回复
Thank you for your feedback! We hope to have you back again soon!

8/10 还可以

Christina D

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice views
2024 年 3 月入住 3 晚
Nyree 于 2024年04月4日 的回复
Thank you for your feedback! We hope to welcome you back for another great stay!

6/10 一般

Azadeh

不满意:住宿条件和设施
2024 年 4 月入住 1 晚
Nyree 于 2024年04月4日 的回复
Thank you for providing this feedback. We apologize for any issues you encountered here with us. We hope that you will return for an improved experience.