Only Parking lot my room keys didn't work to enter
真实旅客
2021 年 6 月入住 4 晚
6/10 一般
kenneth
2024年03月28日
Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
kenneth
2024 年 3 月入住 1 晚
2/10 糟糕
Cesar
与家人出行
2024年03月26日
不满意:住宿条件和设施,服务设施
This property is under construction. Extra feels for parking.
Cesar
2024 年 3 月入住 2 晚
4/10 很差
Carolyn
与配偶出行
2024年03月26日
满意:住宿条件和设施,员工和服务
不满意:服务设施
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
Carolyn
2024 年 3 月入住 3 晚
6/10 一般
Frances
与家人出行
2024年03月26日
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
Frances
2024 年 3 月入住 3 晚
2/10 糟糕
Jillian
2024年03月26日
满意:清洁度
不满意:服务设施,员工和服务
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
Jillian
2024 年 3 月入住 1 晚
6/10 一般
Leng
与家人出行
2024年03月25日
满意:住宿条件和设施
不满意:员工和服务
I booked a reservation for two nights and wasn't told that it had included the overnight parking for each night I was there by the receptionist nor did they bring to my attention that I had two days worth of activities for my stay either. Instead they informed me about the things that were mentioned but failed to mention that I had them.