San Juan Capistrano Hotel with Pool

"Very distressed property to say the least . No maid service for a 3 day stay. "

"Clean room, beautiful hotel."

"Excellent Place had an awesome time. Everything was clean. Staff was awesome. Overall such a great experience."

"Clean rooms quiet and good customer service "

"Really lovely little motel. Not a big chain which is always nice. Lovely pool & sauna. Great breakfast. Lovely courtyard "

"I had an excellent experience at Sonesta and would love to visit again in the future. "

"Juan M serving breakfast was wonderful, attentive his dining room staff serving breakfast all 5 days was excellent! Thank you for the great mornings to start a day. Tom from Arizona "

"Very dirty police and people drunk screaming "

"The hotel is nice from outside but once you go in it is terrible. Elevator slow and one was not working. Rooms super dirty. Old furniture, no AC in some rooms. They offered a fan and did not bring it to the room. House keeping came to the room only took out trash and left clean towels , did not vacuum nor sweep full of dust. I asked the front desk for help and the guy in the front tried but couldn’t move from front desk and had no help, nor answer from other staff. Do NOT recommend those hotel I called after check out because I for got item they said would call me if I could send someone to pick up , they replied they would let me know when it was ready 4 hours later no answer messaged again and nothing called no answer. Very bad!"