We stayed in a beachfront suite expecting a luxury experience, but unfortunately, the room conditions were far from acceptable.
Cons:
•The water pressure was extremely low, and at times the water would shut off completely. For 3-4 mins and shampoo in hair.
•There was no hot water throughout our stay.
•On several occasions, the water came out dark and tasted like salty beach water—definitely not filtered.
•Our bathroom had ants everywhere, which made it feel unsanitary.
•Although the staff called maintenance daily, the issues were never resolved.
•The hotel manager never followed up as promised; I had to reach out first.
•For the amount we paid, the experience felt more like a 1-star motel than a beachfront suite.
Pros:
•The staff were amazing—friendly, attentive, and clearly doing their best.
•We had an in-room massage that was incredible.
•The location was perfect, right by the beach and next door to a lively bar/club.
•The environment overall was fun and vibrant.
•The food was absolutely delicious.
•The room’s AC worked perfectly, which was a big plus.
It’s unfortunate that such major issues with the basic amenities overshadowed what could’ve been an incredible stay. With better maintenance and communication from management, this place could truly shine.
Tried to upload a video of the shower water pressure but it did not let me. Here is a picture of the water pressure and how it was nearly impossible to shower and be next to the wall to get some water.