Upon arrival, the staff was friendly and accommodating, and our room was clean but somewhat worn. However, when we returned to the hotel later, the air conditioning was so loud that it was impossible to have a phone conversation. Despite being promised immediate assistance, we waited 30 minutes before seeking help again. The second staff member was less friendly and simply turned off the “turbo” setting, which completely stopped the noise but left us with a very hot room.
After a sleepless night, we reported our experience to the morning staff, who apologized but couldn’t offer a refund. We appreciated the apology and were given a refund for parking and a bottle of water. However, we were still charged the local tax, which felt inappropriate given our poor experience.
Overall, the service and response to issues were lacking, leading to an uncomfortable stay.