Santo Tomas Holiday Rentals

"Everything was good."

"Yes"

"What makes this hotel really unique is the SERVICE. From the security guards, bell boys, restaurant crew, coffee shop, room service to concierge…AMAZING!!!It was a very great experience and will be back. Keep up with tue cleanliness of the hotel rooms and facilities. Highly recommended 👌"

"I love the place, staff are polite and friendly wifi"

"Cleanliness, close to the mall"

"5 star service for very affordable price! Great staff! And would like to thank Patrick, who helped us and provide beverage for my relatives. Thank you for your professionalism! Definitely I will come back again! I do really Love the rooms, view and the balcony so relaxing! Note: not much to see outside the properties but they provide small convenience store inside. "

"Safety and excellent customer services. "

" Subject: Urgent Complaint – Misleading Property Listing and Poor Experience Dear Expedia Customer Support, I am writing to formally file a complaint regarding a highly misleading property I recently attempted to book through your platform. The entire experience was frustrating, confusing, and extremely disappointing — and I feel compelled to bring this to your immediate attention. We found the listing on Expedia and, based on the description and photos, decided to consider it. The listing clearly provided a phone number for inquiries, so we called the number expecting assistance. However, the woman who answered repeatedly stated that she was in Canada and claimed she wasn’t responsible for the property. Instead of helping us, she simply referred us to someone else without giving proper contact details or clarification. Despite the confusion, we managed to locate the property. When we arrived, we were shocked by the condition of the place. It was completely different from what was shown online — poorly maintained, unwelcoming, and not suitable for guests. It felt entirely misrepresented on your platform. We didn’t even step inside to stay. We simply turned around and left immediately. This experience was not only a waste of our time and effort, but also incredibly unprofessional. We had trusted Expedia to provide verified and trust"

"It was a great stay. Very convenient to supermarket, malls and transpo. Will be staying again in the future"