It was not a problem from the hotel itself. Simply, there are too many one-way traffics around the hotel. That caused delay to people from elsewhere.
Changshu
於 2023 年 8 月住了 1 晚
2/10 很差
Ka Lon
2023 年 2 月 28 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Ka Lon
於 2023 年 2 月住了 4 晚
8/10 不錯
Chun Yan
2023 年 2 月 20 日
Chun Yan
於 2023 年 2 月住了 1 晚
2/10 很差
真實旅客
2023 年 2 月 13 日
不滿:整潔度、職員與服務和住宿狀況
We've made our reservation for a non-smoking room with one double bed; upon arrival, the staff told us all rooms are fully booked and only left with smoking room with twin bed.
Asked for any alternatives but he said nothing can be done; yet on the day the other guest walked in and they were being served with non-smoking room!
What would be the reason for reservation if such cannot be provided? Suggest not to over-book as to maintain service level