6/10 一般
CHING TAT
与配偶出行
2024年04月12日
不满意:住宿条件和设施,服务设施
The style of the hotel is great but we have a terrible experience! We came to this hotel before 16:00, so we left the luggage there and went for a walk. When we back to the hotel after dinner (20:00 or later, I dont remember the exact time), the staff return the luggage to us and thats it. He looks confused when we stand there to wait for his action. We are confused too because we haven’t got the room key! maybe the staff is new? You wont expect what coming next. We are given the wrong room key! The room was clearly occupied by someone as we could see there was luggage in the room. Fine, we told the staff and he gave us the correct room quickly.
The decorations of the room is great. The room is big and the bed is quite comfortable, but its a bit old. The bathtub is full of scratches and the metal parts are rusted. The coating of the air conditioner panel is detached. The clothings are packed in a plastic bag but when we take out the clothing there are a few hair inside it😵💫.
CHING TAT
2024 年 4 月入住 2 晚