Clean and nicely decorated room, however, for Club Regent, the service was subpar and the breakfast was terrible. The Club Regent staff seemed young and inexperienced.
Thank you for choosing to stay with us at the Regent Shanghai Pudong. I am delighted to hear that you enjoyed your stay and the room experience. I will be sure to pass your kind words along to our staff. Should your travels bring you back this way, I hope that you will stay with us again.
The hygiene environment of the hotel and the service of the staff are very good
真实旅客
2019 年 12 月入住 2 晚
Four Seasons Hotel Shanghai at Pudong 于 2020年01月3日 的回复
Dear Guest,
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Four Seasons experience.
Yours sincerely,
Martin Cody
General Manager
10/10 超赞
Hui Chun
2019年09月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很好我喜歡
服務一級棒,尤其是客房經理的親切,會再入住四季
Hui Chun
2019 年 9 月入住 2 晚
Four Seasons Hotel Shanghai at Pudong 于 2019年09月20日 的回复
Four Seasons Hotel Shanghai at Pudong 于 2019年08月18日 的回复
Dear Valuable Guest,
Thank you for staying with us at Four Seasons Hotel Pudong, Shangha. We hope to serve you again on your next visit to Shanghai.
Yours sincerely,
Martin Cody
General Manager
Four Seasons Hotel Pudong, Shanghai 于 2019年01月7日 的回复
尊敬的客人, 您好!
非常感谢您选择上海浦东四季酒店,并在此与我们分享您的入住体验。 您对酒店环境及服务的赞赏,我们倍感欣慰。我们真挚的邀请您再次莅临上海浦东四季酒店,享受非凡奢华体验。
Best regards,
Joyce Zhao
Hotel Manager
10/10 超赞
David
2018年12月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
David
2018 年 12 月入住 3 晚
Four Seasons Hotel Pudong, Shanghai 于 2019年01月3日 的回复
Dear valuable Guest,
Thank you for staying with us recently. We appreciated your valuable comments and will look into the areas you mentioned.
Should your travel brings you back, we hope to have the opportunity to serve you again.
Sincerely Yours,
Boris Blobel
General Manager
10/10 超赞
真实旅客
2018年12月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding
真实旅客
2018 年 12 月入住 2 晚
Four Seasons Hotel Pudong, Shanghai 于 2018年12月19日 的回复
Dear Valuable Guest,
It is such a joy to receive such nice compliment on our hotel and service. We are very happy that you enjoyed your stay and we hope to see you again on your next visit to Shanghai.
Sincerely Yours,
Boris Blobel
General Manager
10/10 超赞
yang
2018年12月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
yang
2018 年 12 月入住 2 晚
Four Seasons Hotel Pudong, Shanghai 于 2018年12月12日 的回复
Dear Valuable Guest,
Thank you for choosing to stay with us at Four Seasons Hotel Pudong, Shanghai. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.
Sincerely Yours,
Boris Blobel
General Manager
10/10 超赞
真实旅客
2018年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2018 年 11 月入住 3 晚
Four Seasons Hotel Pudong, Shanghai 于 2018年11月20日 的回复
Dear Valuable Guest,
Thank you so much for your wonderful comments and for choosing to stay with us. We are very happy that you enjoyed your stay, and we will share your compliments with our team. We look forward to having you back at Four Seasons Hotel Pudong, Shanghai.
Sincerely Yours,
Boris Blobel
General Manager
10/10 超赞
真实旅客
2018年10月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 10 月入住 2 晚
Four Seasons Hotel Pudong, Shanghai 于 2018年10月25日 的回复
Dear Valuable Guest,
Thank you for celebrating your Wedding Anniversary at Four Seasons Hotel Pudong, Shanghai, and we are pleased to know that you had a wonderful experience. We are so proud as well as most appreciative of your nice comments of our hotel and our service, and we look forward to welcoming you back in the near future.
Sincerely Yours,
Boris Blobel
General Manager
10/10 超赞
peiju
2018年10月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
四季酒店果然有它的水準
品質服務餐點均在水準之上,沒話說
peiju
2018 年 10 月入住 1 晚
Four Seasons Hotel Pudong, Shanghai 于 2018年10月30日 的回复
尊敬的客人, 您好!感谢您与我们分享您在上海浦东四季酒店的体验。我们竭诚确保每一位宾客在我们酒店都拥有满意的体验,期待您的再次光临! Best regards, Joyce Zhao Hotel Manager
10/10 超赞
CHUN-shan
2018年08月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
讚
讚
CHUN-shan
2018 年 7 月入住 2 晚
Four Seasons Hotel Pudong, Shanghai 于 2018年08月5日 的回复
尊敬的客人,
您好!感谢您入住上海浦东四季酒店。非常高兴您在此度过了愉快的时光,我们期待您的再次光临!
Best regards,
Joyce Zhao
Hotel Manager
Four Seasons Hotel Pudong, Shanghai 于 2018年05月15日 的回复
尊敬的客人,
您好!感谢您对上海浦东四季酒店的钟爱。我们非常高兴您在此度过了愉快的时光。我们期待您的再次光临!
Best regards,
Joyce Zhao
Hotel Manager
10/10 超赞
xiaodong
2018年03月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
xiaodong
Four Seasons Hotel Pudong, Shanghai 于 2018年04月9日 的回复
Dear Valuable Guest,
Thank you for your wonderful review, it is so encouraging to receive positive comments on our hotel facilities. We hope to serve you again and thank you for recommending our hotel.
Sincerely Yours,
Boris Blobel
General Manager
Hotel staffs were great ! Room are great !
Good location !
chi
2017 年 8 月入住 2 晚
10/10 超赞
A,HK
2017年08月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel Lobby is good, Staff are helpful and polite. One comment is for the room air conditioner, May be due to the hot temperature outside, one of the booked room temperature is not cool enough.
Very nice and friendly staff. Room is clean and big. Willing to allow early check in and late check out. Excellent experience.
真实旅客
10/10 超赞
yu wei
2017年03月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
yu wei
8/10 还可以
kin
2017年03月5日
满意:住宿条件和设施,员工和服务
Nice location Pudong hotel
Nice location, expensive food, modern rooms but average size for this location
kin
10/10 超赞
真实旅客
2017年01月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Warm Hotel
The manager, Christine Lin, and her teammates has decorated great in our room as this was my hubby's birthday, it is wonderful. The most surprise was the service of Four Seasons, even a birthday card which was signed by her team. Their concern started from my email sending before arrival, the first step in hotel, phone calling to front desk who calling your name, and not end at waiting cab in lobby. Great experience in Four Seasons Pudong.
尊敬的客人,
您好,我们十分感谢您选择入住上海浦东四季酒店,并与我们分享您近期的入住体验。很遗憾我们提供的早餐种类未能达到您的预期,我们会将您的意见反馈到我们餐饮部以求改进。 另外,作为酒店住客,我们是可以为您提供三公里内的免费接送服务的。我们衷心希望您能再次光顾我们酒店。
Best regards,
Joyce Zhao
Hotel Manager
10/10 超赞
真实旅客
2016年09月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
10/10 超赞
Hung-I,Taiwan
2016年09月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
excellent living experience
good business trip experience, quiet and comfortable.
Hung-I
10/10 超赞
LO-HSIN,台灣台北
2016年07月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
小朋友受到非常友善的對待,讓我們很開心!
LO-HSIN
尊敬的LO-HSIN,
您好,非常感谢您选择上海浦东四季酒店,并与我们分享您近期的入住体验。看到您对酒店的入住体验感到满意,我们深感荣幸。同时也希望小朋友在入住时能留下美好的回忆。四季始终致力于“以人为本”的服务理念来为每一位宾客打造个性化的服务体验。感谢您的分享,我们期待您带着您的孩子再次光临!
Best regards,
Joyce Zhao
Hotel Manager