2/10 糟糕
Elena
与配偶出行
2025 年 8 月 29 日
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Rude Staff and Horrible Experience - False Advertising
I booked a superior double room that was explicitly advertised as including breakfast, a balcony, parking, and a mini-bar. The reality was completely different.
Upon arrival, there was no parking available. Worse, we were given a tiny attic room with no balcony—a far cry from the "superior" room we paid extra for. The room was so small and poorly designed that we had to bend and walk to not hit our heads on the sloped ceiling.
When we tried to go back to reception to resolve the issue, the desk was completely unattended for the entire evening.
The next morning at checkout, the woman at the front desk was incredibly rude and dismissive. She told me that a balcony had to be requested via private message, as if it were an optional extra and not a standard feature of the room I had already booked
and paid for.
This is blatant false advertising and very disappointing.
Elena
2025 年 8 月入住 1 晚