ZERO STARS if I could.
I paid around $300 for one night at Hotel Celimar, and the condition of the room was absolutely unacceptable. I could not even stay the night.
When I got into the room, I found what appeared to be pubic hair in the bed/sheets and around the bed frame. That alone made me feel completely disgusted and uncomfortable sleeping there. On top of that, the air conditioning was not working, making the room even more unbearable.
For nearly $300, I expected a clean, sanitary, functional hotel room — not a room that made me question whether the bedding had even been properly cleaned before I arrived.
What made the situation even worse was trying to get a refund. Because I booked through Expedia, Expedia contacted the hotel regarding the refund and told me they needed approval from hotel management. Even though I was reporting what I considered a serious cleanliness and health-related issue, I was still stuck dealing with the property over reimbursement for a room I did not feel comfortable staying in.
I travel frequently and understand that hotels are not always perfect, but hair in the bedding and a broken AC are not minor inconveniences. Basic cleanliness should be the absolute minimum standard, especially at this price.
I left because I genuinely did not feel comfortable sleeping there. This was one of the most disappointing hotel experiences I have had, and I would strongly recommend inspecting your room very carefully before settling in.
For $300, this