Never in more then 30 years visiting Catalunia and Sitges did I expect to find such a 3rd world premises. This particular complex looks like a mixture of different buildings, some newer and for our bad luck, some very old! As per arrangements, we had to check in at a different location! Given keys and information how to reach the apartment. Driven to the property and then the nightmare started! The key to access the main gate didn't work, told after that I should just apply serious force!! After a fellow guest open the gate we managed to get in and straight away we could see the first building was really in serious need of proper maintenance, with paint and brick areas very damaged. Nevertheless other showed better condition - after eventually finding a member of the housekeeping inside a very messy store, I was told where to find the "Silvia apartment" and for my horror it was the very old building we had seen. Again we thought maybe it will be better inside... Of course no lifts and taking luggage up 3 floors was itself painful and as we progress up the stairs we could see things didn't look good at all! After reaching the top and looking at the "Silvia door" we could immediately see worst was expecting us. The rotten door fitted well with the building and the apartment. We run as fast as we could, went back to the other hotel, return the keys and share our feelings - they listen, they apologise. We left and found other hotel! Hope they will use our £1,200 to improve it!