"We’ve had bad experiences before with twin beds pushed together instead of a proper double bed, so this was especially disappointing. We came to celebrate our 21st anniversary and were allocated two single beds joined together. During the night the beds separated, leaving a gap in the middle, and we were both woken up after falling into it. We both struggled to sleep and ended up with back pain the next morning.
We informed the manager in the morning. She apologised and offered Prosecco, which we appreciated, but unfortunately it didn’t really make up for the discomfort and disruption to what was meant to be a special anniversary celebration. We left feeling very disappointed."
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