大堂

关于普拉斯胡椒树机场贝斯特韦斯特酒店的点评

2.5 out of 5

点评

8.4

很好

10 分 - 超赞。475 条好评,共有 1002 条点评" "
8 分 - 还可以。346 条好评,共有 1002 条点评" "
6 分 - 一般。96 条好评,共有 1002 条点评" "
4 分 - 很差。49 条好评,共有 1002 条点评" "
2 分 - 糟糕。36 条好评,共有 1002 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

hsian pyng

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
早餐
提供早餐但不好吃
2021 年 4 月入住 1 晚
Valerie 于 2021年05月3日 的回复
Thank you for the review. Hope to see you back in Spokane soon!

8/10 还可以

Yungyu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
MM 于 2019年07月27日 的回复
Thank you for staying with us. We appreciate your business. I hope your next stay with us is even better. Sincerely, Mandy Mitchell General Manager

10/10 超赞

Brent

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our stay! The staff was delightful! Overall a great location with food right next door!
2024 年 5 月入住 2 晚
Crysta 于 2024年05月10日 的回复
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you really enjoyed your stay and that our staff was delightful. Providing exceptional service is our top priority, and we are thrilled that our team made your experience memorable.We are also pleased to hear that you found our location convenient, with food options right next door. We strive to provide a comfortable and convenient experience for all our guests, and we are glad to hear that we met your expectations in this regard.Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 超赞

AnaVictoria,Gig Harbor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place for a quick stay. Convenient location and comfortable beds.
2024 年 5 月入住 1 晚
Crysta 于 2024年05月8日 的回复
Thank you for your feedback! We're glad to hear that you found our hotel to be a great place for a quick stay. Our convenient location and comfortable beds are just some of the things we take pride in. We hope to welcome you back again soon!

6/10 一般

Torralee

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
the elevator while riding is sketchy
2024 年 4 月入住 1 晚
Crysta 于 2024年04月24日 的回复
Thank you for taking the time to leave us a review. We are sorry to hear that you found the elevator experience sketchy during your stay. We take the safety and comfort of our guests very seriously, and we have already addressed this issue to ensure that all our facilities are in top-notch condition.If you have any specific feedback or suggestions on how we can improve the elevator experience, please feel free to reach out to us directly. We want to make sure that all our guests have a pleasant and worry-free stay with us.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 超赞

Carrie

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel provides a voucher for the Denny's located in the parking lot for breakfast. There is a coffee machine in the lobby where you can get a vanilla latte and other choices. There is no hot tub.
2024 年 4 月入住 1 晚
Crysta 于 2024年04月17日 的回复
Thank you for sharing your experience! We're glad you appreciated the breakfast voucher for Denny's and the coffee options in the lobby. We understand the importance of these amenities for a comfortable stay. While we don't have a hot tub, we strive to offer other amenities that enhance your visit. We hope to have the opportunity to welcome you back in the future!

10/10 超赞

VANESSA,Laveen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is friendly and nice! Love the continental breakfast. Front desk is efficient and amicable!
2024 年 4 月入住 3 晚
Crysta 于 2024年04月17日 的回复
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us, especially the continental breakfast. Our team works hard to provide a welcoming and efficient experience, and we're thrilled to hear that reflected in your feedback. We hope to welcome you back again soon!

10/10 超赞

Zaineb

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Online check in with key pick up from kiosk was very helpful and time saving. Room was spacious and clean. Neighboring tenants were noisy and for some reason were up all night with a child running around and being loud in the corridor, but that is not the hotel’s fault. Some people just have no manners. I wish the breakfast coupons were available a night before instead of 7 am in the morning. We had to leave before 7 am and we could have redeemed the promised coupon at the 24 hours Denny’s across the parking lot but those coupons don’t become available before 7 am. So even though the hotel gave us some muffins and yogurt etc, the Denny’s option would have been much better if the coupon is given earlier.
2024 年 4 月入住 1 晚
Crysta 于 2024年04月14日 的回复
Thank you for taking the time to share your feedback! We're glad to hear that you found our online check-in process helpful and that you enjoyed your spacious and clean room. We apologize for the noise disturbances caused by other guests; unfortunately, this is sometimes beyond our control. If brought up to the front desk we try our best to control the noise during our quiet hours between 10pm and 7amRegarding the breakfast coupons, we appreciate your suggestion for earlier availability. We'll certainly look into this to see if there's a way to make them accessible before 7 am. We hope that despite this inconvenience, you were able to enjoy the complimentary muffins and yogurt we provided.We value your feedback and hope to welcome you back for a more seamless experience in the future!

2/10 糟糕

Azra

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not clining room
2024 年 4 月入住 2 晚
Crysta 于 2024年04月14日 的回复
We're sorry to hear about your experience with the cleanliness of your room. Providing a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of this standard during your stay. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

6/10 一般

Melissa

2024 年 3 月入住 1 晚
Crysta 于 2024年04月24日 的回复
Thank you for taking the time to rate your stay. We strive to provide the best experience possible and would love to hear more about your stay to better understand how we can improve. Please feel free to reach out to us with any feedback or suggestions you may have. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 超赞

Evelyn

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything is perfect for my daughter big Volleyball tournament to stay for few nights. Breakfast was amazing.
2024 年 3 月入住 3 晚
Crysta 于 2024年03月27日 的回复
Thank you for choosing Peppertree Hotel for your daughter's big volleyball tournament! We're thrilled to hear that everything was perfect during your stay and that you enjoyed our amazing breakfast. Your feedback means the world to us, and we're so glad that we could contribute to making your experience a memorable one. We look forward to hosting you and your daughter again in the future!

8/10 还可以

Patty

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Crysta 于 2024年03月27日 的回复
Thank you for the rating. We hope to welcome you back soon!

10/10 超赞

Jeff,Boise

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Friendly and fast and communicative staff at check in!
2024 年 3 月入住 1 晚
Crysta 于 2024年03月27日 的回复
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our staff to be friendly, fast, and communicative during your check-in. Providing exceptional service is our top priority, and we're delighted that our team could make your stay with us enjoyable. We hope to welcome you back to Peppertree Hotel in Spokane soon!

2/10 糟糕

Brock

不满意:清洁度、员工和服务、住宿条件和设施
Noisy, unclean, sketchy surroundings
2024 年 3 月入住 1 晚
Crysta 于 2024年03月24日 的回复
We're sorry to hear that your stay did not meet your expectations. Please know that we take cleanliness and guest safety very seriously. We will address your concerns with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant experience.

6/10 一般

Marissa

与家人及幼儿出行, 与家人出行
满意:员工和服务
不满意:服务设施
This was an excellent spot as we were flying out of Spokane and needed to leave our car behind. The staff were super friendly and helpful. The hotel did smell a bit funky but other than that it was good.
2024 年 3 月入住 1 晚
Crysta 于 2024年03月20日 的回复
We're thrilled to hear that you had an excellent experience with us and that our staff were able to make your stay enjoyable. We apologize for any inconvenience caused by the unusual smell and appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back in the future for an even better stay.

10/10 超赞

rodney

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place. Close to airport. Stay, park, fly option
2024 年 3 月入住 1 晚
Crysta 于 2024年03月20日 的回复
Thank you for your feedback! We're delighted to hear that you had a great stay with us and that our proximity to the airport and Stay, Park, Fly option met your needs. We hope to welcome you back again soon!

6/10 一般

Les,Bremerton

与家人出行, 与配偶出行
满意:住宿条件和设施,清洁度
Well located for our need, clean, but overall just average. Maintenance issue in our room, loud and persistent hallway noise into early morning hours, and no daily maid service. Seven night stay and only one cleaning. Had to request clean towels more than once.
2024 年 3 月入住 7 晚
Crysta 于 2024年03月17日 的回复
Thank you for sharing your feedback. We're glad to hear that our location suited your needs and that you found our hotel clean. However, we're sorry to hear that your overall experience was just average.We apologize for the maintenance issue in your room and the noise disturbance from the hallway. Please know that we take such matters seriously and will address them promptly to ensure a more comfortable stay for our guests in the future.Regarding the housekeeping service, we apologize for the inconvenience. We have noted your feedback and will review our procedures to ensure that all guests receive the appropriate level of service during their stay.We appreciate your valuable input and hope to have the opportunity to welcome you back for a much-improved experience.

10/10 超赞

sharon

满意:员工和服务,清洁度
They were very helpful in their service and shuttle. Service.
2024 年 3 月入住 1 晚
Crysta 于 2024年03月17日 的回复
Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be very helpful and that you enjoyed our shuttle service. Providing excellent service is our top priority, and we're thrilled that we could make your stay more enjoyable.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 超赞

Sharon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The people are great, the shuttle driver was very sweet and informative
2024 年 3 月入住 1 晚
Crysta 于 2024年03月13日 的回复
Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our staff, particularly the shuttle driver, to be great and very informative. Providing excellent customer service is always our top priority, and we are pleased to hear that we were able to make your stay more enjoyable.We hope to welcome you back to our hotel in the future for another pleasant stay.

2/10 糟糕

Danielle

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Aside from the broken elevator and carrying bags upstairs, our room had a putride smell upon entering but it was after midnight and we didn’t have any other options. The tv was broken and couldn’t be turned on. The bed was soft tho
2024 年 3 月入住 1 晚
Crysta 于 2024年03月13日 的回复
Thank you for sharing your recent experience at our hotel. We sincerely apologize for the issues you encountered with the elevator, the smell in your room, and the broken TV. We understand how frustrating this must have been, especially after a long day of travel.Your feedback is crucial to us, and we will take immediate steps to address these concerns and ensure they are not repeated. We are pleased to hear that you found the bed comfortable and hope that you were able to rest despite the challenges you faced.We value your business and hope to have the opportunity to provide you with a much-improved experience on your next visit.

2/10 糟糕

Mindi

与配偶出行
不满意:员工和服务、服务设施、住宿条件和设施
The booking started out by being the wrong hotel. I couldn't get them to fix it. It was expensive for where it was. The elevator was broken and we had to carry our heavy suitcase up 3 flights of stairs. We couldn't use the breakfast voucher because the wait for a table was too long. I was very disappointed and wont be staying there again.
Crysta 于 2024年03月13日 的回复
We are truly sorry to hear about the challenges you experienced during your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the booking error, the broken elevator, and the long wait for breakfast. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future. We understand your disappointment and hope you will consider giving us another chance to exceed your expectations.

8/10 还可以

Carrie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shuttle service was super handy.
2024 年 3 月入住 1 晚
Crysta 于 2024年03月13日 的回复
Were glad to hear that you enjoyed the complimentary shuttle service. We hope to welcome you back soon

10/10 超赞

Cara

与家人出行
Clean, pool and exercise room were clean and nice. Dennys restaurant right next door. Really great free coffee machine in the lobby. Quiet. Parking was a like short especially for us pulling a trailer, there were no larger spots.
2024 年 2 月入住 1 晚
Crysta 于 2024年03月9日 的回复
Thank you for sharing your feedback! We're glad to hear that you enjoyed our clean facilities, including the pool and exercise room. It's also great to hear that you appreciated the convenience of having a Denny's nearby and enjoyed our coffee machine in the lobby. We apologize for any inconvenience regarding the parking situation, especially for guests with trailers. Your comments are valuable to us, and we will take them into consideration to improve our services. We hope to welcome you back for another enjoyable stay!

8/10 还可以

Theresa,yakima

2024 年 2 月入住 1 晚
Crysta 于 2024年03月24日 的回复
Thank you for the rating. We hope to welcome you back soon.

8/10 还可以

lori

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff
2024 年 2 月入住 1 晚
Crysta 于 2024年02月21日 的回复
We're glad to hear you had a positive experience with our team! If there's anything else you'd like to share or if you have any suggestions for us, feel free to let us know. We appreciate your feedback!

6/10 一般

Brent

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Rooms are clean, staff is nice.
2024 年 2 月入住 1 晚
Crysta 于 2024年02月21日 的回复
It's great to hear that you found the rooms clean and that the staff was friendly! If there's anything else you'd like to share about your experience, feel free to let us know.

10/10 超赞

Amber

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was wonderful, there's transportation to the airport, breakfast to go for early check outs, and Denny's voucher for later check outs.
2024 年 2 月入住 1 晚
Crysta 于 2024年02月14日 的回复
Thank you for your review! We're thrilled to hear that you enjoyed our wonderful staff and the amenities we offer, such as transportation to the airport and breakfast options for early check-outs. We're also glad you appreciated the Denny's voucher for later check-outs. We hope to welcome you back soon!

8/10 还可以

Kerry

满意:住宿条件和设施,员工和服务
The elevator did not work & i ve had multiple hip surgeries so 3 flights of stairs w heavy luggage was very inconvenient to say the least..otherwise the room & stay was nice .
2024 年 2 月入住 1 晚
Crysta 于 2024年02月7日 的回复
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the elevator not working during your stay. We understand how challenging it must have been for you, especially considering your previous hip surgeries. Please know that we are actively working with the team that is modernizing our elevator to make it more efficient for every single guest. We are glad to note that this update will be completed by the end of the week. We're glad to hear that despite this setback, you found the room and your overall stay enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience in the future. If there's anything further we can assist you with, please don't hesitate to reach out to us directly.

10/10 超赞

Karen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Crystalee Burts 于 2024年01月29日 的回复
Dear Karen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystalee BurtsGeneral ManagerBest Western Plus Peppertree Airport Inn

10/10 超赞

Douglas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Crysta 于 2024年01月26日 的回复
Thank you for the rating! We hope to welcome you back soon

10/10 超赞

Rhonda,SANDPOINT

满意:清洁度、员工和服务、住宿条件和设施
Efficient staff. Clean room and friendly van driver.
2024 年 1 月入住 1 晚
Crysta 于 2024年01月26日 的回复
Thank you for the great review. We hope to welcome you back the next time you're in the Spokane area

10/10 超赞

Cathy

2024 年 1 月入住 1 晚
Crysta 于 2024年02月14日 的回复
Thank you for the great rating! We hope to welcome you back soon.

8/10 还可以

Donovan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Crysta 于 2024年01月19日 的回复
Thank you for taking the time to write a review! We hope we get the chance to welcome you back soon for the chance to earn a perfect rating

10/10 超赞

William

2024 年 1 月入住 1 晚
Crysta 于 2024年01月19日 的回复
Thank you for the rating! We hope to welcome you back soon.

2/10 糟糕

Carlos

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel property is shady!! They kept my $171 even though I did not stay there. Definitely do not recommend
2024 年 1 月入住 1 晚
Crystalee Burts 于 2024年01月14日 的回复
Dear Carlos,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding our cancellation policy. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Crystalee BurtsGeneral ManagerBest Western Plus Peppertree Airport Inn

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Crysta 于 2024年02月7日 的回复
Thank you for the rating

10/10 超赞

Orlando

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that leticia the keeper has it super clean and everything is ready and reachable.
2023 年 12 月入住 1 晚
Crysta 于 2023年12月20日 的回复
Thank you for your feedback. We will be sure to recognize Leticia for the pride she takes in cleaning her rooms. We hope to welcome you back soon.

2/10 糟糕

Brendon

Crysta 于 2024年02月7日 的回复
We apologize for not meeting your expectations. Your feedback is valuable, and we welcome constructive criticism to to focus on where our teams next improvements should be. We hope to welcome you back for a better experience in the future.

8/10 还可以

AnnaLee

团体旅客
满意:住宿条件和设施
I like that I can park and leave my car here when I travel, they have an airport shuttle. However, breakfast for the early morning traveler consists of a bottle of water, piece of fruit, and granola bar. Also, the hotel could not provide me with a wine bottle opener upon request and the gas station next door did not have one and neither did Denny’s. Very disappointing.
2023 年 12 月入住 1 晚
Crysta 于 2023年12月20日 的回复
Thank you for your feedback. We hope to welcome you back soon for a chance to ear a perfect 5 out of 5 rating.

10/10 超赞

Richelle

2023 年 11 月入住 1 晚
Crysta 于 2023年12月20日 的回复
Thank you for the rating. We hope to welcome you back soon.

8/10 还可以

Kendyall

与家人及幼儿出行, 与家人出行
Just a bummer to not have in hotel breakfast.
2023 年 11 月入住 2 晚
Crysta 于 2023年11月25日 的回复
Thank you for your recent review. We're sorry to hear that the absence of in-hotel breakfast was disappointing for you. We appreciate your feedback and apologize for any inconvenience caused. We're actively exploring ways to enhance our services and hope to welcome you back for an improved experience.

10/10 超赞

Cathy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms and very friendly staff. Conveniently close to the airport and casino.
2023 年 11 月入住 1 晚
Crysta 于 2023年11月21日 的回复
Thank you for sharing your experience! It's fantastic to hear that you found the rooms enjoyable and the staff friendly. The proximity to both the airport and casino must have added to the convenience and enjoyment of your stay. If there's anything else you'd like to know or share, feel free to reach out!

10/10 超赞

Greg

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly and helpful checking in and out.
2023 年 11 月入住 1 晚
Crysta 于 2023年11月21日 的回复
That's wonderful to hear! I'm glad the staff made your check-in and check-out experiences pleasant and helpful. If you need any more assistance or information, feel free to ask—I'm here to help!

6/10 一般

Charles

满意:员工和服务,清洁度
2023 年 11 月入住 1 晚
Crysta 于 2023年11月21日 的回复
Thank you for the rating. We hope to welcome you back soon for the chance to earn a perfect score

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Crysta 于 2023年11月16日 的回复
Thank you for the perfect rating! We hope to welcome you back soon.

2/10 糟糕

Victor

不满意:员工和服务,清洁度
The lady in front desk doesn’t know how to talk to customers
2023 年 11 月入住 1 晚
Crysta 于 2023年11月7日 的回复
I'm sorry to hear that you had a negative experience with the lady at the front desk. It's important for businesses to provide excellent customer service, and it can be frustrating when that doesn't happen. If you're comfortable, you might consider providing feedback to the business about your experience, as they may not be aware of the issue. Constructive feedback can help them improve their customer service and ensure that future customers have a better experience. Additionally, if you have any specific concerns or questions, feel free to share them, and I can offer some advice on how to address the situation or find a solution.

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Crysta 于 2023年11月4日 的回复
That's fantastic! I'm thrilled to hear that you're satisfied with your experience. If you have any questions, need assistance, or would like to share more feedback, please feel free to let me know. I'm here to help!

8/10 还可以

Lawrence

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean hotel, friendly service in Spokane.
Nice, comfortable place to stay. The mattress on our King bed was a bit firmer than we like, but we managed. Front desk staff very friendly and personable,
2023 年 10 月入住 1 晚
Crysta 于 2023年10月31日 的回复
Thank you for your review! We're glad you found our place comfortable, and we appreciate your kind words about our friendly front desk staff. While we're sorry the King bed mattress wasn't exactly to your liking, we hope to have the opportunity to host you again in the future and provide an even more enjoyable stay.

2/10 糟糕

David

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Crysta 于 2023年10月24日 的回复
We appreciate your feedback, and we're sorry to hear you had a negative experience. Your feedback helps us improve, and we value your input.

10/10 超赞

Albert

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Crysta 于 2023年10月21日 的回复
Thank you for the great rating. We hope to welcome you back soon!