“Lovely small hotel, I’ve visited 3 times in about 4 months. Always a nice, comfy, quiet room that is great for a good night’s sleep. Terrific location in Richmond and above all, a wonderful and caring staff. ”
“Clean and friendly English pub/hotel in a safe area of SW London. English charm with nicely decorated rooms and convenient bus routes to a variety of locations. ”
“The property is cozy and well appointed. The staff were beyond delightful. It was a joy staying there. Beds were super comfortable and room nicely appointed. I would return to this same property on our next visit to Richmond.”
“We stayed at The Victoria for 2 nights as we were going to the rugby World Cup final at Twickenham. We parked at the rear of the hotel before checking in, which was quick and straightforward. The room was cosy, comfortable and clean. We ate in the restaurant the first night. The food was delicious and the servings were generous and the staff were attentive. We had a cooked breakfast Saturday and the continental Sunday. Both were tasty. Overall we had a great stay and would highly recommend……
“So i have given everything on this hotel and my stay in this place 5 stars all around. Tge reason for this is because for Value for money considering its London its really good especially with parking slots and the train station just down the road like a 3 minute walk. The staff were really good and helpful i didnt feel i needed anything more for the amount this cost me. Thank you to the gentleman who were at reception and were a friendly bunch. My son enjoyed his first visit to London and……
“Exceptionally good. Ice maker in corridor. Coffee machine in room. Bed was so comfortable. You will have everything you need in room. Free in house car park also safe and convenient for traveler. Breakfast served hot and with buffet table.”
“Friendly staff, and the room is ok. The water in the shower is very weak and we can't control the temperature so we have to leave window opens to get some fresh air but it does get quite noisy”
“everything is good and comfortable except for the lift, which could not be operated by the room key card. Instead, the hotel staff needs to use their card to operate one of the lifts. ”
"Location is good, many shops nearby like Primark, Boots and supermarkets, but 10 mins walk from tube. Room condition is average, no slippers provided."
"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."
