There were some great things about this apartment, but despite those, the overall experience leads me to leave a low rating. Pros: The location was excellent, right in the city so we could walk to dinner, shopping, patisseries. The hands-on assistant, Dominique, who showed us the place and assisted with an issue, was wonderful. The apartment is spacious, airy, modern and clean. Parking is available at a reasonable price (10 Euro/day) about 2 blocks away. Cons: Almost 3 weeks prior to our arrival, I contacted Laurent with our arrival time 9-10 p.m. No response until 3 days before when she stated check-in was 3-6 only. This is nowhere in the listing. Asked about a key safe, no luck. She then told us we could check in the next day! We booked a hotel (2 rooms for 2 couples) for the first night. She did extend check-in time until 8 p.m. the day of, we still wouldn't have made it, but skipped a tour we had scheduled and we were able to pick up our rental car 5 hours early. We are stuck with the hotel bill for late cancellation. Once inside the apartment, I was surprised to find that 2 bathrooms meant two separate showers but only one shared toilet. The downstairs bedroom also has no door. The hot tub was luke-warm the first night. They told us not to change the temperature, but we tried for the second night and couldn't even get it close to warm. Dominique came by and fixed it for the third night; we're not sure how she did it. They also have a really long inventory they expect you to fill out. We just signed it, it would have taken an hour to go through the whole thing. We had a couple of flights of stairs to our apartment but that's pretty standard in the area.
We had another place booked during this 3-week visit to Italy, Switzerland and France that required check in during a certain time period but it was noted in the listing so it was fine because it fit with our plans. I would have never booked this place had I known of the restriction because it didn't fit with our plans. We missed a tour of the CERN facility in Geneva. I don't see us getting back to the area again anytime soon. Laurent's communication on the subject was slow, especially considering the ramifications. There was too much not communicated upfront. This was my worst Vrbo experience ever in my 15+ years of using Vrbo.
