4/10 欠佳
Ching Yee Freda
家人同遊
2023 年 12 月 27 日
不滿：整潔度、職員與服務和客房舒適度
Disappointing Hotel Stay: Mattress and Towel Issue
During my recent four-night stay at a hotel, I was thoroughly disappointed by several key factors. Firstly, the mattress was old and uncomfortable, lacking proper support and featuring uneven springs that made it impossible to get a good night's sleep. Additionally, the towels provided in the room were in poor condition, with frayed edges, tears, and even holes. This lack of attention to cleanliness and guest comfort was disheartening. Lastly, the hotel manager's poor hospitality manners further contributed to my dissatisfaction. Instead of addressing my concerns with professionalism and promptness, the manager displayed dismissive behavior and failed to provide satisfactory solutions. Overall, these issues significantly impacted my experience and left me feeling deeply disappointed with my stay. It is crucial for hotels to prioritize guest comfort, maintain high standards of cleanliness, and ensure that their staff is trained in exceptional customer service. By doing so, hotels can create a welcoming and satisfying experience for their guests.
Ching Yee Freda
於 2023 年 12 月住了 4 晚