Extended my stay for a day and informed the staff that I will be staying an extra night and booked this through another reservation. Staff informed the cleaners not to clean my room for the day that my first reservation ended as I have extended my stay for another day.
Cleaners still came in my room on that day and took my toiletries and a sentimental plush toy. They however did not clean the entire room as they left my phone chargers, suitcase and clothes.
Chased my staff to see if they can chase the cleaners for the items they removed from my room and they were unable to. Had to wait 1-2 days for them to confirm that they can recover the things that the cleaners removed from my room.
Aaron
於 2023 年 12 月住了 2 晚
8/10 不錯
Hendrik
2023年12月2日
Hendrik
於 2023 年 11 月住了 3 晚
8/10 不錯
Aaron
商務旅客
2023年10月13日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Aaron
於 2023 年 10 月住了 4 晚
10/10 優異
MORTEN
2023年9月21日
MORTEN
於 2023 年 9 月住了 1 晚
10/10 優異
Mathias
家人同遊, 商務旅客
2023年8月1日
讚好:職員與服務、住宿狀況和客房舒適度
Excellent stay!
Great self-check in and absolutely excellent service by their employee Conrad. We stayed for 1 month and was in contact with him during the month and he responded very fast and professionally, any of our questions or requests we had were solved immediately.
Would definitely use them again another time for a short term stay.
The other guests at Reckenthal were nice and friendly (shared kitchen)