This is my second time here. Always here whenever in our family ski trip
Alison Ying
於 2024 年 3 月住了 3 晚
10/10 優異
Freya (KIRKLAND)
家人同遊
2024年2月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.
Freya
於 2024 年 2 月住了 4 晚
4/10 欠佳
Bryson
2023年9月5日
讚好:客房舒適度
不滿:整潔度和職員與服務
Not a 4* and forget the +! Its a 3 with issues!
You enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day)
Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta")
Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!)
Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.
Bryson
於 2023 年 8 月住了 4 晚
6/10 一般
Jason
2023年4月28日
Jason
於 2023 年 4 月住了 3 晚
8/10 不錯
Graham
家人同遊, 親子同遊, 寵物同遊
2022年12月28日
讚好:職員與服務和設施服務
We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.
Graham
10/10 優異
Matthew
家人同遊, 商務旅客
2022年12月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
manager went above and beyond to ensure our stay was fantastic!
Matthew
8/10 不錯
Jerica
家人同遊
2022年8月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jerica
於 2022 年 7 月住了 2 晚
8/10 不錯
Katherine (Seattle)
家人同遊
2022年2月28日
讚好:整潔度、職員與服務和住宿狀況
Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.
Katherine
於 2022 年 2 月住了 3 晚
8/10 不錯
Karan
親子同遊, 商務旅客
2021年10月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was nice and clean, mattress were old and not comfortable