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关于银石轻雅酒店的点评

2 out of 5
银石轻雅酒店
408 Yakima Valley Hwy, Sunnyside, WA

点评

6.4
10 分 - 超赞。47 条好评，共有 308 条点评" "
8 分 - 还可以。90 条好评，共有 308 条点评" "
6 分 - 一般。74 条好评，共有 308 条点评" "
4 分 - 很差。51 条好评，共有 308 条点评" "
2 分 - 糟糕。46 条好评，共有 308 条点评" "

7.0/10

清洁度

7.2/10

员工和服务

5.0/10

服务设施

6.0/10

住宿条件和设施

5.6/10

环保

点评

10/10 超赞

Oscar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exelente servicio
2024 年 5 月入住 1 晚

2/10 糟糕

ginni

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Do not ever go here! Stinky, nasty accomodations. Should be shut down. Pictures are not accurate.
2024 年 4 月入住 1 晚

6/10 一般

Anton

商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
2024 年 3 月入住 3 晚

2/10 糟糕

Charles

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Hotel had bed bugs. I informed the receptionist that I had multiple bites. She said she will give me a refund. My funds should be back in 2-3 days. I never received the refund and called the hotel to inquire about it. I was told no refund was put in and they will have to talk with the receptionist that I checked out with to see exactly what did she tell me.
2024 年 2 月入住 2 晚

2/10 糟糕

Sara

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

2/10 糟糕

Griselda

不满意：清洁度
2023 年 9 月入住 1 晚

2/10 糟糕

Maria

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bedbugs all over
The worst experience ever. The hotel was awful the room was very dirty tv had not control nor channels and when removed bedding from bed it was full of bed bugs room #240. I notified the front desk and she acted like it was normal and I was crazy. She refused to give me a refund receipt but I did not care. I left in the middle of the night with my kids not knowing where to go.
2023 年 9 月入住 2 晚

10/10 超赞

Daniel，Toppenish

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff member showed amazing customer service skills and care. Pleasant and welcoming experience. Rooms were clean (housekeeping has done wonderful work) and supplied with proper towels, soaps, etc.
2023 年 9 月入住 1 晚

2/10 糟糕

Angelica

不满意：清洁度、员工和服务、住宿条件和设施
Muy sucia , aspetosa , no servia el macro , no servia la caderera , mucho ruido , toda la noche
2023 年 8 月入住 2 晚

10/10 超赞

Brian

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

6/10 一般

Doug

2023 年 7 月入住 1 晚

6/10 一般

Ron

2023 年 7 月入住 1 晚

2/10 糟糕

Kevin

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst place I have ever stayed!
This was the worst place I have ever stayed. No key for the room. The tv didn't work and no water in the shower.
2023 年 7 月入住 1 晚

8/10 还可以

Sandra，Lake stevens

2023 年 7 月入住 2 晚

10/10 超赞

gloria

2023 年 6 月入住 2 晚

4/10 很差

Robert

商务旅客
不满意：住宿条件和设施，清洁度
There was no microwave or refridgerator. There was a big hole in the floor right behind the desk.holes in bathroom door and generally unkempt.

4/10 很差

Robert

2023 年 6 月入住 1 晚

2/10 糟糕

Carol

满意：员工和服务
不满意：住宿条件和设施，清洁度
The hotel canceled my reservation after I reserved and paid online. Still charged my credit card full rate. When I got to the property to dispute the cancellation, the front desk ladies found me a room, but it was dirty, bed was dirty, found a bug in bed, smoking room when I wanted a non-smoking room. TV did not work. The staff did the best they could do to help me. The hotel still charged me for the replacement room, so I was charged for 2 rooms. Hotel was definitely run down. Still 2 hotel charges for a lousy night and no sleep.

4/10 很差

Bret

不满意：住宿条件和设施
2023 年 5 月入住 1 晚

2/10 糟糕

Denisse

2/10 糟糕

Denisse

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
They didn't honore my reservation that I made more than a month ago, they gave it to someone else and they put us in a room with a broken A/C, temp was at 95 deg F, 1 bed, not enough pillows and blankets, 2 of my friends had to sleep on the floor and I believe that they had the chance to gave us 1 room because 1 customer left, but they cleaned it and gave it to someone else, not even animals should be put thru this conditions, I would love to post pictures but this format doesn't let me, because words can't describe the nasty, horrible conditions of that "room", horrible place.
2023 年 5 月入住 1 晚

2/10 糟糕

Paul

不满意：住宿条件和设施，员工和服务
When we got to the property it was closed. Our reservation had been canceled. We were unable to contact the front desk. There was a note in the window that said any third-party bookings would not be charged. It left us scrambling to find a place to stay in an area that was mostly booked up for the weekend. Very very dissatisfied
2023 年 5 月入住 2 晚

2/10 糟糕

JUSTIN

2023 年 5 月入住 3 晚

6/10 一般

Katherine，Malaga

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Girls at check-in were great. Room was dark, no tv remote, TV not working, Bathroom door won't latch. No phone book, info about hotel, coffee, cups, dishes, etc. even tho there is a refrigerator and microwave.
2023 年 4 月入住 1 晚

2/10 糟糕

Marlyce

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They gave us a smoking room and lied and said it wasn’t . There was nicotine running down the bathroom walls. The room stunk and they said they can’t keep some people from smoking. Also there was no hot water. We stayed there for one hour then went to a difference hotel.
2023 年 4 月入住 2 晚

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happiness
Manager is amazing
2023 年 3 月入住 1 晚

10/10 超赞

Amanda

2023 年 3 月入住 2 晚

2/10 糟糕

Iveth，Newberg

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This place looked like it was clean, doesn’t have a bad smell. But we got bitten by bedbugs it’s has horrible
GM MANAGER 于 2023年03月8日 的回复
I am So sorry for your negative experience. We strive to keep our guests happy and our rooms clean. If we can offer you a discount on your next stay to compensate for the inconvenience we would love the chance to facilitate a better experience.

2/10 糟糕

Crystal

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
2023 年 2 月入住 1 晚

10/10 超赞

Selena

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

4/10 很差

JJ

2022 年 11 月入住 1 晚

6/10 一般

Ron

满意：客房舒适度，清洁度
Good and Bad
Room was clean and a good value. But----morning office was not open until 8 AM, then no coffee available in lobby as they had 'ran out', there was no continental breakfast as advertised as they're still using the COVID card for that, soda machine was not operational, in room coffee maker would not work and they only coffee available in room was a pack of de-caf if it did work.
2022 年 10 月入住 1 晚

4/10 很差

Jose

与家人出行
不满意：员工和服务
My reservation was cancelled ( by me) the day of check in. There was a problem with the heater.
2022 年 9 月入住 1 晚

2/10 糟糕

linda

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible customer service.
I did not stay after a 12 hour drive i was greeted by a 6 year old that first locked the door to lobby. He than told me his mother was not there and i needed to leave. I got him to unlock the door told him im sure he was not left alone to go get an adult. Afyer 4 min receptionist came back with another guest and handed him a new key code. She than explained that the whole hotel didnt have hot water and it wont be fixed till monday. After a 12 hour drive i just wanted to shower and get rest before the ballon rally in prosser so she said if i didnt want to stay i could cancel and i would be issued a refund. Which i still haven't recieved.
2022 年 9 月入住 2 晚

4/10 很差

Steven

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The water heater was out for the entire facility as of check-in and all 3 days were only cold water available. No updates were ever given. The deadbolt door lock was not functional and there was loud outside activity in the parking lot at all hours all weekend. The coffeemaker was not functional. The chair upholstery was filthy. No cleaning services were done over the stay. The whole region was booked up so moving to another hotel was not an option. Should you expect to pay full price for a room that cannot provide even a hot shower?
2022 年 9 月入住 3 晚

2/10 糟糕

Xin

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
not room left
2022 年 9 月入住 1 晚

4/10 很差

daniel

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
You get what you pay for I ask for a non smoking room and I got the opposite and no hot water but I can’t complain much about that because I got a price discount
2022 年 9 月入住 1 晚

2/10 糟糕

Jeff

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
they had no hot water. Should have offered a substantial discount. Overall, the place is a dump
2022 年 9 月入住 1 晚

2/10 糟糕

Jorge

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
my reservation was not respected, my room was never given to me, they only took my money and I slept on the street, thieves.
2022 年 9 月入住 1 晚

8/10 还可以

Robyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚

2/10 糟糕

Mayra

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was TERRIBLE. I was checking in late and the office was closed, had a sign on door that said “if you arrive after 11pm, ring doorbell.” I rang that thing, called the front desk for over 40 minutes!! When the employee finally came to the front, she gave me one of those “if looks could kill” type of look, and said “What do you want?” I told her I had been waiting for quite some time, and she’s like”and what?” I told her I had a reservation,
2022 年 8 月入住 1 晚

4/10 很差

Robert and Camille

与配偶出行
不满意：住宿条件和设施，服务设施
Our room reeked of stale smoke so I asked to be transferred. The new room was not much if all better. People were stomping into the night (12:30AM onward) even after a complaint was made a front desk. Ice machine facility locked at 9:30PM. Difficult to get the front desk to the office more than once.
2022 年 8 月入住 1 晚

2/10 糟糕

Ana Rosa

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The room I got was supposed to be non smoking but when I walked in there was a strong smoke smell. I didn't want to ask for another rooms since I had already been waiting to get help in the lobby for 30 minutes plus another 20 that it took them to be able to get me checked in due to issues with rooms bit being marked clean. I was given a room with someone in it, then given the one that smelled like smoke. The people next door were so loud allll day & night. Fighting & smashing each other against the wall & some lady crying. Seems like they were living there not just staying. The room. Was nasty, the little couch/chair they had there had black dirty arm rest. But I guess you get what you paid for. Stayed here because there was a family event going on close to there & I was on a budget but definitely not going back.
2022 年 7 月入住 1 晚

2/10 糟糕

Taylor

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Drug dealers walking around property. Showed up with a reservation but was turned away at 10pm because they over booked.
2022 年 7 月入住 1 晚

2/10 糟糕

Maddy

与家人及幼儿出行, 与家人出行
不满意：住宿条件和设施，清洁度
This property is no longer called the Rodeway, it’s a Travelodge. If you book through the Rodeway they will not honor the reservation since it is technically not there anymore. We got there and saw a drug deal happen in broad daylight. A lady tried to hitchhike with us while we walked through the parking lot to go to the office to sort everything out.
2022 年 7 月入住 3 晚

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bueno
2022 年 6 月入住 2 晚

10/10 超赞

Juan I

2022 年 6 月入住 1 晚

4/10 很差

Jeanne

满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Staff was friendly, rooms were clean enough. The bed was the most uncomfortable bed I had ever slept in. The mattress was collapsed on one side. The heater/air conditioner was extremely noisy. The rooms adjacent were extremely noisy, a lot of secondhand marijuana smoke. Will not be staying there again.
2022 年 5 月入住 2 晚

8/10 还可以

KURT

2022 年 5 月入住 1 晚

10/10 超赞

Marisol

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 5 月入住 1 晚